Butler Ford

Appears to have under qualified service techs Took over 2 months to replace a head gasket on a 2017 f150. Missed promise After missed promise. Then couldn’t make it run. Timing was off after re as Took over 2 months to replace a head gasket on a 2017 f150. Missed promise After missed promise. Then couldn’t make it run. Timing was off after re assembly. Nothing covered up while engine was torn down, cams laying on the frame, head laying on a chair etc. More

Awful service Our truck is under warranty. The service dept has had our truck for almost three weeks. No progress has been made on it as far as repairs. Both my hus Our truck is under warranty. The service dept has had our truck for almost three weeks. No progress has been made on it as far as repairs. Both my husband and myself have been told different stories (on the same day) as to why the truck has not been serviced. Employees in the service department are completely rude and unprofessional. Let’s just say after weeks of this mess, Butler Ford of Milledgeville has been reported to Butler’s corporate office and Ford Motor Company. More

2018 Ford F150 The sales staff was very helpful and informative. The management team and David really helped me through the whole process. I’d definitely recommend t The sales staff was very helpful and informative. The management team and David really helped me through the whole process. I’d definitely recommend them to anyone that wants a new vehicle. More

Great Service I've bought three vehicles from butler Ford and have alway got a great deal always very friendly and helpful. The service department always takes care I've bought three vehicles from butler Ford and have alway got a great deal always very friendly and helpful. The service department always takes care of me when I need service. More

The Worse The worse car service and customer service than any Ford Dealership ever! Cringe when having to go, no trust for best interest of my vehicle. Had oil The worse car service and customer service than any Ford Dealership ever! Cringe when having to go, no trust for best interest of my vehicle. Had oil changed on my vehicle other than a Ford and 2 of those times left it a quart short! I also take my other new vehicle which is a Ford and still have no full assurance. A Dealership suppose to have the reputation of knowing and servicing the best for your vehicle. At this time this is not that place! Sidebar: I never give negative reviews unless it's been confirmed without a shadow of a doubt. Update: Since last review emergency warranty work needed and service was excellent, too good! Could not have asked for more. Maybe they major on the major and minor on the minor. As I've concluded all manor given toward warranty work should be given to all needs that come before them. Hopefully this review will help bring them together. More

Oil change and airbag recall The service at Butler Ford in Milledgeville GA is nothing less than phenomenal! Mr Richard Smith is so friendly and very sharp. He anticipates needs a The service at Butler Ford in Milledgeville GA is nothing less than phenomenal! Mr Richard Smith is so friendly and very sharp. He anticipates needs and does everything in a better than timely manner. Time and again he has gone above and beyond to keep my car in tip top condition. I always feel informed and satisfied after having my car serviced with him. More

Good deal and service.9 I drove to Butler Ford in the fall of 2015, just looking at New F150s. A salesman came out and asked me what I was looking for. Just a newer truck to I drove to Butler Ford in the fall of 2015, just looking at New F150s. A salesman came out and asked me what I was looking for. Just a newer truck to pull my travel trailer of 8000 lbs. I replied, but really just looking around. He went to see what truck I needed. He came back and showed me the trucks capable of that load capacity, and offered me a text drive. We drove two and I liked one. Told them they could figure a deal for me but again I was just looking. They were very nice and I ended up with a newer F150. Several days later, I needed another key, it was provided free and they are expensive. I wanted the front bumper with a tagmount, and they also got that for me for free. The key and bumper after I had already closed the deal. Their service Has been great, and service dept. has been polite to me. I would recommend this dealership. More

One of the sales manager was so rude over the phone, yelling To sum it up, rude! Not everyone but it does not matter when a representative in management as a sales manager is literally yelling at you over the ph To sum it up, rude! Not everyone but it does not matter when a representative in management as a sales manager is literally yelling at you over the phone and stating how he did not have to issue a loaner car when my mother's car (just bought in December 2015) a 2015 Chev. Impala has been repaired (up to five days each stay) two times. When I spoke to this gentlemen, he assured me that he would investigate the issue with the car, so I gave him my name and phone number. However, he had someone call me back. Well, this person assured me that my mother would be able to receive a loaner car. However, after my mother's arrival at around 5:40pm from an hour away one direction; she was still met with the same response and non-accountability. I instructed her by phone to request the sales manager that I had spoken with. She did. This same sales manager stated that he did not make the arrangement for a loaner car. So I ask the question, how did a representative receive my contact information when it was given to this sales manager and now no one knows whats going on. How inconsiderate and irresponsible? After an hour and a half my mother was finally provided with a loaner car. Only to leave still with unanswered questions about the diagnosis of her inoperable car and the discontent of the poor customer service. I called the dealership myself to speak with sales manager from earlier today. When he got on the phone, he began to yell and tell lies about our previous conversation and the dealership's policy on loaner cars, he specifically stated that he did not have to even give her a loaner car, what is my problem and what concern of it is mine. Well, Mr. Kevin, I tell you what concern of it is mine. The woman that is being mishandled is my mother as you know. I do not take kindly to anyone mistreating her and neglecting her rights as a customer. If you did not respect her as customer then why sell her a car if you planned on ignoring her concerns. I told the sales manager, Mr. Kevin, that I would definitely be filing a complaint with the general manager for him yelling at me and belittling me over the phone as I made sure that I maintained my composure during the conversation. All conversations its states are recorded. I will request this conversation as evidence. No one should be subjected to this type of treatment, especially when it involves the discretion of a person's hard earned money and the safety of transportation, as well as their ability to travel to and fro as they desire. My question to this dealership (Butler Ford of Milledgeville) is as follows: "Is this the representation of your customer service? Also, it should be noted that I called to speak with the general manager after the belittling from the sales manager towards myself over the phone, but I was informed that he had already left for today, but I was transferred to his voicemail and I left a message. I will make follow up calls to speak with the general manager, because absolutely no one deserves this type of treatment. I would suggest positive customer service training, but in the meantime an apology will do. To anyone reading this review, please be aware of not just the car but those that sale the car as well. More