Butler Ford

I tried taking my truck to get serviced this morning, an oil change and possible tire rotation. I didn't have an appointment, so I was already expecting to wait. I pulled up to the service lanes, three reps oil change and possible tire rotation. I didn't have an appointment, so I was already expecting to wait. I pulled up to the service lanes, three reps available, I walked in and I say "good morning" .. no one acknowledged (maybe no one heard, ok). I still have to stand there like a dummy to be acknowledged. When I'm finally asked "what can we do for you?" and I respond with an oil change. I'm asked about an appointment, which I said no. The rep proceeded to tell me that I would wait a long time until they can get to it...which I expected, so I said ok. He set that expectation, I wasn't worried. He continues to tell me he's booked through June, but will try to squeeze me in. Asked if I was leaving the truck, I told him I was going to wait for it and continued to tell me about the hours I'll be waiting. So clearly, he didn't want my business and I'll never take it back. Plus, last time I took my truck to get serviced by them, they nicked my wheel. Reps are rude and don't want to work. They talked themselves out of money today and any future business from me. Long time Ford customer and got treated like trash. If you don't like your job, quit, go find your happy place. This department needs training on how to work with people (sad) or get new people...and how not to talk themselves out of bringing in more money. More

Worked with Mark in the service department. Was able to schedule my service and got a call when everything was completed. Very satisfied with today's service. schedule my service and got a call when everything was completed. Very satisfied with today's service. More

The service department is always friendly and helpful. I’ve never had a bad experience. Mark is always ready to help with anything I need. I’ve never had a bad experience. Mark is always ready to help with anything I need. More

I took my Ford Edge in for an oil change. The service was outstanding. I had an appointment and they took it in right on time. The service personnel were very knowledgeable, very courteous and friendly. The outstanding. I had an appointment and they took it in right on time. The service personnel were very knowledgeable, very courteous and friendly. The waiting room was very clean. the overall service was excellent. More

I bought a 2020 Ford F-150 and I was very pleased with the experience. The salesman, Willie Sutton, is top notch and I highly recommend. the experience. The salesman, Willie Sutton, is top notch and I highly recommend. More

The service department is the worse ever took my car for a oil change left there and tired to let down my window on passenger side and my button don't work. look over my paperwork they say I need a window r a oil change left there and tired to let down my window on passenger side and my button don't work. look over my paperwork they say I need a window regulator didn't need on before I left it there. Ask why they was messing with my windows they reason is because they got to let them down before they bring it in the shop. Anybody every heard of some xxxxxxxx like that then talking about three hundred to fix. If you value your car don't let them touch it More

I bought a 2020 Mustang GT Premium Convertible. I went to the dealership to look around and left with a new vehicle. Jonathan Screws and Brian McCabe assisted me and provided a superlative customer exper to the dealership to look around and left with a new vehicle. Jonathan Screws and Brian McCabe assisted me and provided a superlative customer experience. Would definitely recommend Butler Ford. More

I bought a 2020 Ford Fusion from Butler Ford on December 18, 2020 and had a great experience. I was impressed by the cleanliness of this business and that the staff observed protocols for the pandemic. My s 18, 2020 and had a great experience. I was impressed by the cleanliness of this business and that the staff observed protocols for the pandemic. My sales associate Richard Harper showed me all the features of my great Fusion and answered all my questions. I mostly appreciate his technical knowledge and patience! More

Brought in our 2018 Ford Flex for routine service as usual. Only minor thing was I did not get my checklist and oil reset not done. usual. Only minor thing was I did not get my checklist and oil reset not done. More

I had the oil changed on our 2018 Ford Fusion Hybrid. Professional service with a smile. He recommended air filters be changed, but didn't insist, when I said I thought I could do it. Price was the same Professional service with a smile. He recommended air filters be changed, but didn't insist, when I said I thought I could do it. Price was the same as Walmart for synthetic oil. Honest place for maintenance. Kudos! More