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Butler Ford
Ashland, OR
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This was a very positive car buying experience. I grew up in an auto dealer family and have seen a range of customer service quality. Butler is top level. I grew up in an auto dealer family and have seen a range of customer service quality. Butler is top level. More
Butler Ford's Service department were awesome. I was traveling out of state, when my vehicle needed service (oil change, tire rotation). I was able to book an appointment on-line for a couple days I was traveling out of state, when my vehicle needed service (oil change, tire rotation). I was able to book an appointment on-line for a couple days out; other local dealerships I left voicemail for and never received a call back. When arriving, a service manager greeted me and checked me in quickly. While waiting I spoke with several staff members and they were very friendly. The very attentive tech working on my vehicle noticed that all the tires were filled with nitrogen and asked if adding regular air into the semi-flat tire was okay. All other dealerships that I have dealt with never noticed the green cap on the tire to signal they are filled with nitrogen. They pay attention at Butler Ford and are very friendly...even to customers that didn't buy a vehicle from them. More
I cannot stress how negative my experience was. Tried to leave feedback to no avail (called, emailed no response). My business is a lost cause at this point but future customers need to be aware Tried to leave feedback to no avail (called, emailed no response). My business is a lost cause at this point but future customers need to be aware and service needs to be corrected. More
Great customer service. Professional, patient, and positive attitude. Even had a Spanish employee (Alberto) to get us going and started. We love our new truck! Professional, patient, and positive attitude. Even had a Spanish employee (Alberto) to get us going and started. We love our new truck! More
3 year customer. Always very courteous, professional and efective service. Even following a major scheduling computer crash. Always very courteous, professional and efective service. Even following a major scheduling computer crash. More
Service Manager Clark Alexander and service writer Tommy will lie right to your face . My truck sat in there lot for 3 weeks not Even diagnosed. I have a fleet of Ford trucks and was going to buy 5 more t will lie right to your face . My truck sat in there lot for 3 weeks not Even diagnosed. I have a fleet of Ford trucks and was going to buy 5 more this year . These people are Rude and very unprofessional. I will be contacting Ford Motor Company about this situation. More
Great service and communication. Our cam sensor went out while traveling through Ashland area. Butler Ford was busy as many service centers are. They worked us in and we had our vehi Our cam sensor went out while traveling through Ashland area. Butler Ford was busy as many service centers are. They worked us in and we had our vehicle back in a week. More