Butler Ford

2012 Equinox Warranty and 2010 F150 buy back Our insurance agent James Noland recommended we talk to Rikki Frotten about an extended warranty for our 2012 Equinox and he helped us out tremendousl Our insurance agent James Noland recommended we talk to Rikki Frotten about an extended warranty for our 2012 Equinox and he helped us out tremendously by listening and helping us made the decision for the warranty. Great customer service! Also sold out 2010 F150 back to Butler Ford in Ashland and worked with Joel and Tom, again great service and they listened. Thank you! Marilyn & Jim Husted More

First service on the new F-150 Our service was a straightforward oil change. The Butler team scheduled the service, honored the appointment and most importantly, completed in a tim Our service was a straightforward oil change. The Butler team scheduled the service, honored the appointment and most importantly, completed in a timely and professional manner. We have other vehicles that the Butler family services and we appreciate their consistency. More

Great Visit! We did not have an appointment, but our headlight was out on the Lincoln. I bought the bulb and started to pull the headlight when I realized I didn’t We did not have an appointment, but our headlight was out on the Lincoln. I bought the bulb and started to pull the headlight when I realized I didn’t have the right tools. We were 350 miles from home and I didn’t want to buy the tools since I knew I had them at home. So we stopped by your dealership to get the headlight installed. They used the one I had purchased so no charge for parts. We were very satisfied with the whole visit. More

Excellent!!! Fast, friendly service. I was in and out in no time. The service people were very kind and caring. All of my questions were answered promptly. This is Fast, friendly service. I was in and out in no time. The service people were very kind and caring. All of my questions were answered promptly. This is the fourth new vehicle that I have purchased from Butler Ford. I won't go anywhere else. We have established a friendship over the years and that means a lot to me. Joel and Rock are the best!!! I trust them completely. More

Convenience The staff was very approachable and personal. They made it an easy process and fun too. Salesman were never imposing and made our experience that mu The staff was very approachable and personal. They made it an easy process and fun too. Salesman were never imposing and made our experience that much more favorable. He was very informative and was able to answer all our purchase needs. Highly recommended! More

routine oil change change was free because of past accumulated points and max explained the work.The mechanic David explained what was to be done. Maintenance also expla change was free because of past accumulated points and max explained the work.The mechanic David explained what was to be done. Maintenance also explained the oil quality quality reset. More

Considerate employees go a long way I came to Butler after they quoted me a wildly different price, and time of completion, than Crater for one service. Crater told me a number that was I came to Butler after they quoted me a wildly different price, and time of completion, than Crater for one service. Crater told me a number that was twice as expensive and said the process would take a couple days to finish. Butler gave me a very reasonable price and told me they'd have it finished in a few hours. And they delivered on their word. Going to get work done on my car has been a stressor in my life for many years. I've had shops and service departments keep my car longer than expected (by a couple to several days). I've had them hike up the price on me two or three times. I hated getting anything done to my car, but I knew I'd hate it more if I didn't get the services done because then I'd have a bigger problem on my hands. But the folks at Butler, from the moment I called them up on the phone, have been nothing short of fair, knowledgeable, and considerate. I'm much more willing to bring my car in for them to work on it--as they've never given me cause to suspect that they'll take advantage of my lack of knowledge or damage my car in some way that will cause me to have to return to them in a short time. Both are things I greatly appreciate. Thank you for treating me like a human being and not another sucker. And thank you so much for taking care of me; I get into my car with confidence after it's been in your hands. Seriously, I can't thank y'all enough. Y'all are awesome! More

Best experience ever Thanks Rocky Moore for the best truck buying experience ever. He had my new F150 ready to go, paperwork was all ready, and we were out in a very reas Thanks Rocky Moore for the best truck buying experience ever. He had my new F150 ready to go, paperwork was all ready, and we were out in a very reasonable time. The new truck walk-thru was very thorough and informative. Our 2 hr drive was definitely worth it. I wish your dealership was closer so we could get it serviced there too. Thanks again, Rocky. Mike & Louise More

ADDED SERVICE, NO 2ND APPOINTMENT SCHEDULED FOR OIL CHANGE AND WHEN I DROPPED OFF TOLD THEM I HAD RECEIVED RECALL NOTICE ABOUT A MONTH AGO. GAVE THEM THE PAPERWORK AND THEY WERE ABLE T SCHEDULED FOR OIL CHANGE AND WHEN I DROPPED OFF TOLD THEM I HAD RECEIVED RECALL NOTICE ABOUT A MONTH AGO. GAVE THEM THE PAPERWORK AND THEY WERE ABLE TO DO THE RECALL AT THE SAME TIME AS THE OIL CHANGE SO I DID NOT HAVE TO MAKE SECOND APPOINTMENT. More

Low key sales pitch. Great salesman If you want an experience without high pressure come visit Butler! Great guys! Great selection of used and new trucks and cars. Knowledgeable staff an If you want an experience without high pressure come visit Butler! Great guys! Great selection of used and new trucks and cars. Knowledgeable staff and nice showroom. More