Butler Ford

Excellent understanding if my concerns!! Service writer & Tech Robert identified the problem and then took me on a test drive to make sure I was happy,!!! Excellent Customer Care and I was in Service writer & Tech Robert identified the problem and then took me on a test drive to make sure I was happy,!!! Excellent Customer Care and I was in and out in 40 minutes. Traveled from Klamath Falls for the service and the Purchase. More

Full oil change and multi-point inspection. Great job. They even balanced two tires as part of the tire rotation. They were also very quick doing the work in less than one hour. Thanks. Great job. They even balanced two tires as part of the tire rotation. They were also very quick doing the work in less than one hour. Thanks. More

Great! Outstanding customer service. Work started on time and was completed in a timely manner. Appreciated my vehicle being washed as we’ve had nasty weathe Outstanding customer service. Work started on time and was completed in a timely manner. Appreciated my vehicle being washed as we’ve had nasty weather lately and unable to get to the car wash. Thanks again for the great service. More

Courteous, friendly. Best vehicle buying experience weve had Everyone so friendly and extremely helpful.. everything was explained to us in detail. Very low key. I would recommend to family and friends. Awesom Everyone so friendly and extremely helpful.. everything was explained to us in detail. Very low key. I would recommend to family and friends. Awesome dealership! More

Outstanding We got both our vehicles serviced on Saturday Mark got us in right away excellent experience very convenient to be able to have service done on Saturd We got both our vehicles serviced on Saturday Mark got us in right away excellent experience very convenient to be able to have service done on Saturday thx to the person that scheduled appointment very nice overall Well done More

Ford Explorer Purchase Butler Ford and its' personnel were courteous and friendly. They helped me understand the vehicle and its' capabilities. I felt zero high pressure. Butler Ford and its' personnel were courteous and friendly. They helped me understand the vehicle and its' capabilities. I felt zero high pressure. I appreciated the way I was treated. More

Professional at every level From start to finish, excellent service, very fair trade in, military discount that I did not even know about. In and out in as little time as possib From start to finish, excellent service, very fair trade in, military discount that I did not even know about. In and out in as little time as possible. Just 5 Stars all around. More

Butler dose it BEST We have had our vehicles serviced by the "Butler Boys" since we arrived in the valley in 2012 and they have always done us right. We have had our vehicles serviced by the "Butler Boys" since we arrived in the valley in 2012 and they have always done us right. More

Apparently no Response for Two Weeks is Fine. I was in a bit of a situation, I had leased my vehicle though Butler Ford. I love my car, no problems there. I recently moved to Alaska, before leavin I was in a bit of a situation, I had leased my vehicle though Butler Ford. I love my car, no problems there. I recently moved to Alaska, before leaving and knowing I had a leased car I contacted Ford Credit and was told that I could easily buy the car in AK no problem. Fast forward a few months to me actually calling about purchasing my leased vehicle after securing a third party loan, and low and behold Ford Credit was wrong and I had to go through the local dealer I had bought the car from. Frustrating. But whatever. Ford Credit hooked me up with "Justin" from Butler Ford who I talked with on the phone 10/24. He told me to text him when the check was on its way from the bank and he would fax me the documents needed to sign. Great. Okay. Check was sent 10/29, text was sent to Justin 10/29. Never received a text back. Called Butler Ford and was sent to a voicemail 11/02. No call back. Called Butler Ford 11/06, they told me they would "page" him, he couldn't come to the phone they asked if I wanted to leave a VM, I said no. Texted Justin again 11/08, no text back. Texted him again today 11/12, this time I got a "?" Attempted calling the number, no response. Called the dealership back again, told me to leave a VM. Called Ford Credit who directed me to Ford Relationship Services who were completely worthless. Told me to keep calling the dealership. So I called back and asked for a manager. Spoke with someone else who got it all sorted I think... he basically laughed off that whoever this "Justin" person hadn't reached out to me in weeks and offered to "harass" him for me. It wasn't funny. More

Piece of cake Didn’t feel like I was being tugged on at all Given straight forward info and my choices were simple to make . I’ve bought cars here before and hav Didn’t feel like I was being tugged on at all Given straight forward info and my choices were simple to make . I’ve bought cars here before and have always been treated with kindness More