
Busam Subaru
Fairfield, OH
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I went in for my regular oil change and it was done in a reasonable time frame. I like that they do an inspection to make sure there’s no other problems. I was in a hurry so I didn’t have then wash the car reasonable time frame. I like that they do an inspection to make sure there’s no other problems. I was in a hurry so I didn’t have then wash the car but they would have if I could have had more time. More
Shady sales tactics, including lying to get a customer to the dealership and then pulling a bait and switch. Having me make a one and a half hour trip, after assuring me that the car I was interested in was the dealership and then pulling a bait and switch. Having me make a one and a half hour trip, after assuring me that the car I was interested in was eligible for an incentive was absolutely disrespectful to me and my time (and his for that matter)! He had at least three opportunities to tell me not to waste my time coming up. More
We had a very good experience with the Busam Subaru Team. Kyle was very informative and helpful in us making the decision to purchase our vehicle. Jacob in finance was very helpful in explaining all of the p Kyle was very informative and helpful in us making the decision to purchase our vehicle. Jacob in finance was very helpful in explaining all of the paperwork that we needed to sign. More
Transmission on Crosstrek failed while returning from upstate. Busam service took vehicle in immediately. Eugene had vehicle tested and evaluated/approved for repair under warranty within two days. This upstate. Busam service took vehicle in immediately. Eugene had vehicle tested and evaluated/approved for repair under warranty within two days. This was highly appreciated! We have received the vehicle back after repairs and it appears to be functioning well.Gene also made sure that a software update was performed. More
I purchased the Outback, Ordered custom Touring model with the Turbo engine. Enjoy the car very much purchased in August 2021 as a 2022 model. Due to special health and the passing of my wife I have ve with the Turbo engine. Enjoy the car very much purchased in August 2021 as a 2022 model. Due to special health and the passing of my wife I have very low milage on the car, 22,000 miles. More
Excellent experience. Only went in to test drive a Forrester because a friend had one to sell. Walked out buying a new Outback Premium No pressure Only went in to test drive a Forrester because a friend had one to sell. Walked out buying a new Outback Premium No pressure More
Buying a new car is often seen as a stressful process, but our experience was nothing short of fun and enjoyable, thanks to an outstanding car sales consultant: Kyle Dirks. My husband spent a great deal o but our experience was nothing short of fun and enjoyable, thanks to an outstanding car sales consultant: Kyle Dirks. My husband spent a great deal of time researching before making his decision, and he was fortunate to find a consultant who made everything seamless. He was approachable, friendly, and—most importantly—kept his promises. When we arrived to pick up our car, the positive energy in the office was undeniable. From the manager to the service advisor, every team member radiated customer focus and attention to detail. Their dedication to understanding and meeting customer needs was truly commendable. This dealership is built on a strong foundation of customer service, and we sincerely wish them continued success in expanding their business. Keep up the excellent work, and stay committed to delivering the exceptional service that sets you apart! More