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Busam Subaru

Fairfield, OH

4.5
120 Reviews

6195 Dixie Highway

Fairfield, OH

45014

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Showing 120 reviews

August 18, 2025

I went in for my regular oil change and it was done in a reasonable time frame. I like that they do an inspection to make sure there’s no other problems. I was in a hurry so I didn’t have then wash the car More

by gloahr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Aug 19, 2025 -

Busam Subaru responded

Thank you for the positive feedback about your recent visit here at Busam Subaru! We look forward to serving you again next time!

August 07, 2025

Shady sales tactics, including lying to get a customer to the dealership and then pulling a bait and switch. Having me make a one and a half hour trip, after assuring me that the car I was interested in was More

by thoppe
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jeff
July 31, 2025

We had a very good experience with the Busam Subaru Team. Kyle was very informative and helpful in us making the decision to purchase our vehicle. Jacob in finance was very helpful in explaining all of the p More

by gdelconte
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle, & Jacob
Aug 01, 2025 -

Busam Subaru responded

Congrats on your new vehicle! Thank you for choosing Busam Subaru and for sharing your awesome feedback with our team, especially Kyle and Jacob!

July 09, 2025

The service on 7-3-25 was fantastic. The staff was very kind, professional and thoughtful. More

by Arethalomax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Jul 09, 2025 -

Busam Subaru responded

Aretha, Your feedback made our day! Thanks for the five-star review! - Busam Subaru

July 07, 2025

Transmission on Crosstrek failed while returning from upstate. Busam service took vehicle in immediately. Eugene had vehicle tested and evaluated/approved for repair under warranty within two days. This More

by bbgortner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eugene
Jul 08, 2025 -

Busam Subaru responded

We're so glad Eugene & the team were able to get you & your Crosstrek back on the road! Thanks for visiting Busam Subaru and please don't hesitate to reach out if we can be of service again in the future!

June 18, 2025

Great Service Great sales experience and Manager Tyler Top notch!! Would highly recommend this dealership! More

by Fre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James andTyler
Jun 18, 2025 -

Busam Subaru responded

We're delighted to hear you had a top-notch experience with Tyler and the team at Busam Subaru! Thank you for recommending us, and we look forward to serving you again in the future.

June 10, 2025

I purchased the Outback, Ordered custom Touring model with the Turbo engine. Enjoy the car very much purchased in August 2021 as a 2022 model. Due to special health and the passing of my wife I have ve More

by jimarl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
don't remember the names but all service employees have been very positive
Jun 10, 2025 -

Busam Subaru responded

Jimarl, thank you for choosing Busam Subaru and sharing your experience with the Outback. We're glad to hear you're enjoying it despite the circumstances. If there's anything we can do to assist you further, please let us know!

May 18, 2025

Excellent experience. Only went in to test drive a Forrester because a friend had one to sell. Walked out buying a new Outback Premium No pressure More

by Mike
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Dirks Jacob Fair
May 19, 2025 -

Busam Subaru responded

Mike, we're delighted to hear that your test drive visit turned into a new Outback! It's great knowing you had an excellent experience with no pressure. Enjoy the ride! - The Busam Subaru Team

May 10, 2025

Dishonest about damages resulting from an attempted break in that happened on their body shop lot. More

by Ticamarshall37
Workmanship
Recommend Dealer
No
Employees Worked With
Was NOT the body shop crew. They are great.
May 12, 2025 -

Busam Subaru responded

Thank you for reaching out. If you could please contact me directly so we can discuss this situation in greater detail, it would be very much appreciated. Respectfully, Ray Hill - General Sales Manager - 5136124667

May 03, 2025

Buying a new car is often seen as a stressful process, but our experience was nothing short of fun and enjoyable, thanks to an outstanding car sales consultant: Kyle Dirks. My husband spent a great deal o More

by grace H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Dirks
May 05, 2025 -

Busam Subaru responded

Hi Grace! Thank you for sharing such a detailed and positive review! We're delighted to hear that Kyle Dirks and the entire Busam Subaru team made your car-buying experience enjoyable. Your kind words about our customer service mean a lot, and we're committed to maintaining this level of excellence. Enjoy your new car!

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