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Busam Ford Lincoln - Service Center

Wilmington, OH

4.6
65 Reviews

65 Reviews of Busam Ford Lincoln - Service Center

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August 06, 2025

Mike was a great person to work with. The repair was done in a timely manner and getting the loaner car was quick and easy. Would definitely recommend them to anyone. If I need more work More

by woodywoo4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
July 30, 2025

Did not properly repair items on vehicle to be fixed. Upon pickup of vehicle discovered further problems meant to be hidden. More

by WILLIAM.ELCOOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shane Nicely
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

This dealership was a blessing in disguise. They had me in and updated throughout the process. Realistic times of being complete and all. At the dealership, the techs and staff were all nice a More

by lisa_jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2025

1st time @ Busam and was impressed with how accommodating they were. Austin and I think service mgr. were easy to work with. More

by Skipght
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin/service
July 23, 2025

Work was done before expected. We were contacted and notified every step of the way. The service desk was very helpful and got us quotes for comparison. More

by mr.jl.earl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2025

The dealership did not communicate with me on the cost for services, lied to me about being able to do an alignment when they didn't and then charged me over $200 for just a tire rotation job. Very poor e More

by Valeria.mokrenko
Recommend Dealer
No
Employees Worked With
Austin
July 17, 2025

When are you going to update your customer waiting area? Old carpet, boxes lying around. More

by 8490
Recommend Dealer
Yes
Employees Worked With
Didn’t work with anyone but Service
July 16, 2025

Price was good, salesman was great, however, the financing terms were not clearly explained. They definitely are trying to get you to commit without knowing your rate. Insanity. More

by JAKETHESNAKE3055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Baughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hargis
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2025

Genuinely cared about me as a customer. Took care of all my needs and made suggestions that fit my needs. More

by Cliffordcollins2025
Recommend Dealer
Yes
July 12, 2025

Seth and staff were quick to get me qualified for a car loan and had me out in less than an hour More

by WITCHBOY1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hargis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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