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Busam Ford Lincoln
Wilmington, OH
147 Reviews
The History Of Busam Automotive
It all began in 1909 when Henry Ford's vehicle began to break down while traveling through Cincinnati, OH. Henry Ford asked around Cincinnati as to who could fix his Ford, and was immediately directed to Joe Busam's blacksmith shop. Joe Sr agreed to complete the repairs on the vehicle, and performed a job so well that Henry Ford personally asked Joe to open a service facility. Within three years Joe Busam began selling Fords and became the first Cincinnati Ford dealership! Joe Sr. operated the initial Busam Ford dealership throughout the 20's, 30's and into the early 40's until he passed away in 1946.
Representing the second generation, Joe Jr. took over the family business after returning from World War II. Joe Jr. began taking on new challenges and began selling multiple franchises throughout his tenure as dealership principal. It was an interesting mix of manufactures, many of which have come and gone including: Tucker, Packard, Rambler, Studebaker, Peugeot, Maserati, Yugo, Alfa Romeo, and Datsun (Which was later renamed Nissan). What began as a service center has now developed into three franchises including Nissan, and Subaru with two locations in Cincinnati. In 1993 Joe Jr. passed away leaving the dealership to the third generation John and Charlie.
Together they operate a forty-year old tradition and represent the oldest Nissan dealership in Cincinnati. The Busam family has continued to expand into new brands and opportunities as their father did before them. The family now continues with Joe Jr., son of Charlie, who took membership into the family tradition at an early age. Starting at the bottom and working upwards in positions, Joe currently assists in management of all three brands.
After one hundred years of service, Busam is still a family owned and operated business and strives to present the same unparalleled customer service that it did nearly a century ago. We have stood the test of time thanks to a dedicated emphasis on the importance of family values, honesty and building positive relationships within our community.
We are dedicated to offer you the opportunity to become part of the Busam Family! There is a reason why we are "The Dealer, Closest to your Heart!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 147 reviews
Verified Customer
July 05, 2025
Great service, no issues with scheduling or getting the problems resolved. Thanks again for the service problems resolved. Thanks again for the service More
by arolfe1665
Employees Worked With
July 05, 2025
Had few oils changes went great but had to have minor work windshield wipers and water reservoir issue and it was the worst experience... was told 1 time we'll a part would need order and I would be con work windshield wipers and water reservoir issue and it was the worst experience... was told 1 time we'll a part would need order and I would be contacted...we'll 3 weeks went by heard nothin had to call in 2x for some 1 to yea it been there ...now the wipers had 1 side worked fine other didn't work at all..after it was said it was fixed no side worked at all..then bring bac to re fix told again it worked but tried in Parking lot and nothing worked again More
by D.j
Employees Worked With
July 04, 2025
Terrible dealer from top to bottom,! The general manager refuses to talk or return phone calls after they get you to sign! Worst experience ever in my life! From the day I bought my car The general manager refuses to talk or return phone calls after they get you to sign! Worst experience ever in my life! From the day I bought my car it had major issues and took months to resolve! More
by TROYAMEND
July 03, 2025
Friendly, informative, great people, they do everything they can for the customers. Big selection of vehicles. they can for the customers. Big selection of vehicles. More
by RONALDEVERETTTHOMPSON
Employees Worked With
July 03, 2025
Such a very nice man. Shane was supper at explaining everything super service. Treated with so much respect. Love talking to him. Shane was supper at explaining everything super service. Treated with so much respect. Love talking to him. More
by WOOTONF
July 03, 2025
Friendly and took care of everything I needed done. I will keep going back when I need to. I will keep going back when I need to. More
by Arnettbryan1972
Employees Worked With
June 28, 2025
I brought my 2003 Van in to have the steering inspected. I also asked them to look at the ABS sensor wiring for the left front sensor that they changed a while back.The light coming on for a few minutes the I also asked them to look at the ABS sensor wiring for the left front sensor that they changed a while back.The light coming on for a few minutes then going out. The steering was fixed. I saw the bill and read they replaced the ABS module for $1200. It seems like they just threw a module at the problem without really trouble shooting it. When I test drove it the steering was much better. The ABS light stayed on. I brought it back in and a manager asked the tech if he programmed the new module. He said he didn't know that you had to program it. The manager programed it and it worked fine. It was corrected quickly but the Technician didn't seem to have trouble shot the problem and didn't seem to have ops checked it after throwing a $1200 part at it. Management did correct the problem quickly and was honest with me. More
by grunt087
Employees Worked With
June 27, 2025
Vehicle shouldn’t have been sold at this condition. It was filthy and needed service. Really disappointed It was filthy and needed service. Really disappointed More
by ABDULNASERSALEH
Employees Worked With
June 26, 2025
They were fast and thoughtful. They provided activities for my granddaughter while we waited. Appreciate them. They provided activities for my granddaughter while we waited. Appreciate them. More
by JBRUNNE6
Employees Worked With
