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Burtness Chevrolet Inc - Service Center

Orfordville, WI

4.9
115 Reviews

115 Reviews of Burtness Chevrolet Inc - Service Center

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September 25, 2024

They are all very polite and courteous. I was kept apprised of how the work was progressing. More

by kapellen0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep
Dec 30, 2024 -

Burtness Chevrolet, INC. responded

Thank you for sharing your positive experience! We're glad to hear that our team was polite and courteous, and that you were kept informed throughout the process. We always aim to provide great service, and it's wonderful to know we met your expectations!

September 11, 2024

This was a basic oil change and it was taken care of as expected. No complaints. More

by skclark51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
Sep 13, 2024 -

Burtness Chevrolet, INC. responded

Thank you for your feedback! We're glad to hear your oil change went smoothly and met your expectations. We appreciate your business and look forward to serving you again!

August 25, 2024

Waited a long time for my vehicle. I apparently was due for a 50,000 mile maintenance check which was never relayed to me. I received an email to remind me after I was just there & did More

by D_ZEILINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WHY?
Sep 06, 2024 -

Burtness Chevrolet, INC. responded

It sounds like the recent experience with Burtness wasn't up to the level you've come to expect, especially given your long history with them. Having to wait a long time for your vehicle and missing out on important service communication can be frustrating. It makes sense that you'd want more transparency and flexibility, like a straightforward oil change without extras you may not need every time. Given your loyalty and the amount of business you've done with Burtness, it might be worth sharing your feedback with them directly. Hopefully, they can make adjustments that better suit your preferences.

August 24, 2024

The dealerships service and parts department exceeded my expectations while my vehicle was in for repair. I highly recommended this dealership. More

by matthewschwarz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt N. Service
Sep 06, 2024 -

Burtness Chevrolet, INC. responded

It's great to hear that the service and parts departments exceeded your expectations! If there's anything more I can help with, feel free to reach out.

August 21, 2024

Service center was quick and efficient oil change with rotate tire. Thank you for your fast and efficient service. More

by LLANGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Center
Sep 06, 2024 -

Burtness Chevrolet, INC. responded

It sounds like the service center did a great job with your oil change and tire rotation. If you ever need anything else or have more feedback, feel free to share!

August 20, 2024

Very quick and efficient oil change rotate tires and car wash. Friendly staff also had the chance to look at new inventory they had available More

by KMLANTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan "Fuzzy" Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Burtness Chevrolet, INC. responded

It’s great to hear that you had a quick and efficient experience with your oil change, tire rotation, and car wash! Plus, it’s always nice to check out new inventory while you're there. If you need anything else or have more questions about the new vehicles, just let us know!

August 20, 2024

The scheduling was quick and easy. The process of diagnosing and fixing my car was also quick. Great service from start to finish. More

by DABEARSFAN1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cass
Sep 06, 2024 -

Burtness Chevrolet, INC. responded

Glad to hear that your experience with scheduling, diagnosing, and fixing your car was smooth and quick! If you need any further assistance or have more questions, feel free to reach out.

August 19, 2024

Great place to buy your vehicles and the services is good too And a person answers the phone when you call More

by Gill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Kobs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Burtness Chevrolet, INC. responded

It sounds like you had a positive experience with both the purchasing and service aspects at Burtness Chevrolet! It's always a plus when you can speak to a real person right away. If you need help with anything else or have more feedback to share, just let me know!

August 17, 2024

Service was fine but car wash did not get bugs off the front and never washed back window More

by badgers80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Dutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Burtness Chevrolet, INC. responded

It’s good to know the service itself was fine, but it’s disappointing that the car wash didn’t meet your expectations

August 16, 2024

I dropped vehicle off the night before and the work was done on time the next day. Very pleased! More

by franmotz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 06, 2024 -

Burtness Chevrolet, INC. responded

It’s great to hear that the timing worked out perfectly for you! If you have any more feedback or need further assistance, just let me know.

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