Burritt Motors - Service Center

CONSUMER BEWARE! Terrible service department. I brought my Chevy Silverado Truck to them for general maintenance. My truck had no issues previously. I ended up needi Terrible service department. I brought my Chevy Silverado Truck to them for general maintenance. My truck had no issues previously. I ended up needing a new transmission after they overfilled mine. Which cost me over $5000. I brought my truck to Bob Johnson Chevrolet to put a new transmission in it. They fixed it for me. I also spoke with another customer that was there. He stated that Burritt Motors did a very similar thing to him. I will never go back to Burritt Motors. A bunch of liars and crooks. I give 0 stars, but it made enter at least one. More

I am very pleased with my work on my vehicle at Oswego. The service is excellent and very reliable. The service is excellent and very reliable. More

My low rating is for the service department. They need to back up their work. They need to back up their work. More

I bought A truck from here and Sarah Corsivo was very helpful in every which way possible she’s a great sales woman would highly recommend seeing here helpful in every which way possible she’s a great sales woman would highly recommend seeing here More

Fast and friendly Was amazed on how Prompt they were with their service I will definitely recommend this place to anybody I know. You want your car fixed at a fair pri Was amazed on how Prompt they were with their service I will definitely recommend this place to anybody I know. You want your car fixed at a fair price and super fast service go to Burritt Motors. Amazing ppl there. More

The whole experience just isn’t there 6 weeks ago I bought a used Ram truck there. My salesman was Andrew H, I have nothing but good things to about him. Everything was quick, easy, and pa 6 weeks ago I bought a used Ram truck there. My salesman was Andrew H, I have nothing but good things to about him. Everything was quick, easy, and painless. Probably the easiest vehicle buying experience I’ve ever had. Now onto the reason for the 1 star rating. A few days ago I had a check engine light come on, so I stopped down to the service department to talk with them. I explained to them I just bought this truck from there 5-6 weeks ago and have a check engine light on and I would like to see what the code is reading. They said they usually charge $100 to run the diagnostic test, but would charge me $50 because I just bought the truck. I asked why they couldn’t just plug a code reader in and let me know what the code is, that’s all I wanted to know. Their response was they didn’t have any techs available and I would have to schedule an appointment. So someone couldn’t take 3-5 minuets out of their day to do what I was requesting? Regardless I was very displeased with the experience. I ended up going down the road to auto zone and they took care of what I needed for free. After I get my free oil change, I will not to returning to Burritts again. I am a person who pays the dealer for routine service work on my vehicles, I will be returning my service needs to Longley Dodge. They treat you with respect, not look at you like a walking dollar sign. More

Service Wanted to charge me $1000.00 to fix my car. Said I needed new expensive parts that were unnecessary. Took it to another service care garage and ended Wanted to charge me $1000.00 to fix my car. Said I needed new expensive parts that were unnecessary. Took it to another service care garage and ended up spending $240.00 to replace broken lines and did not need the replacement part at all. Won't be going there ever again. More

I've had a horrible experience with Burritt Dealership My brother and I purchased a 2013 GMC Terrain back in November 2016 (not even 3 months ago) The day after I had this vehicle the brakes were grinding, My brother and I purchased a 2013 GMC Terrain back in November 2016 (not even 3 months ago) The day after I had this vehicle the brakes were grinding, I took it in to service and they told me it was rust on my rotors and they grinder it off. I took it home and 2 weeks later had the same grinding, I tool it back again and was told my brakes only had 30% life on them and that I would have to pay to have new brakes. I refused to do that. These guys just did not care. Now my engine light is on this week, I call service and told them, I also had purchase the extended warranty for $1600.00, Service told me they didn't know if this was covered!!! And told me if it was I still had to pay a $100 deductible regardless. They also could not guarantee me a rental if they had to keep my vehicle and I drive for a living. Sorry Burritt, none of this is acceptable to me in any way. More

Bad Business!!!!! Brought in my new car(Bought from them) for a free multi-point inspection and regular service. Time to pick it up and when I get in the "Check Engine" Brought in my new car(Bought from them) for a free multi-point inspection and regular service. Time to pick it up and when I get in the "Check Engine" light is on. xxx! It wasn't on before it came in? Burritt denies this, and basically called me a liar. After I bought a vehicle and sent them TWO more customers who also purchased. This is a VERY dishonest shady business that should be SHUT DOWN by NYS. Basically just thieves and liars. More

Over the years I have dealt with a couple dealerships and I have to say you guys are doing things right! I originally came to Burritt a couple years ago to have some warranty work done on my Silverado. I w I have to say you guys are doing things right! I originally came to Burritt a couple years ago to have some warranty work done on my Silverado. I was very impressed by the service department and the overall feel of the dealership. It was an easy choice of which dealership I wanted to work with when it came time to purchase a new vehicle. More