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Burritt Motors
Oswego, NY
182 Reviews
As a fourth-generation car dealership that's been family-owned since 1955, Burritt Motors understands what makes us who we are - and that's our amazing customers and you! At our Chrysler Dodge Jeep Ram, Chevrolet and Marine dealerships, our No. 1 priority is ensuring that you feel like you're a part of the family the moment you walk through our doors. This philosophy has earned us numerous awards and a strong repeat customer base. You will never have a reason to shop anywhere else for your next vehicle, when you do business with Burritt Motors . We assure you that if you're visiting us for the first time or the 100th time, we'll make you feel right at home.
Sincerely.
Rich Burritt, Owner
Burritt Motors
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:30 PM
Sunday Closed
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Showing 182 reviews
July 15, 2011
As soon as I approached the customer service desk, Bill Novak remembered me by name. I was at Burritts to have service done on my Impala. While waiting for the work to be completed I wondered out to look Novak remembered me by name. I was at Burritts to have service done on my Impala. While waiting for the work to be completed I wondered out to look at the used vehicles. I spotted a few Equinox models, but really didn't think of buying at that time. A salesman, Kelvin Sims, walked up to me to see if I had any questions. I told him the circumstance as to why I was there and added that buying this particular model was in the back of my mind. He was very knowledgeable and friendly. My feelings were that I simply couldn't afford to trade at this time. Without hesitation, Kelvin brought me to his office and took the time to figure everything in to give me a price I could afford. All of his efforts made me feel "special." With Kelvin working together with Rich Burritt, they had just made my day! The price was in my range and that was a big plus for me. I then worked with Jim Congdon to get the paperwork in motion. Jim was very helpful in explaining what would be happening etc. Jim also set me up with the On Star program. Next I met with Mike DeForge to set up the financial package. Mike was also very helpful and polite. I feel I received the best possible customer service at Burritt Motors. More
by Marsha Dorval
Employees Worked With
Bill, Kelvin, Rich, Jim, Mike, Jim Congdon, Kelvin Sims, Richard Burritt, Michael DeForge
