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Burnsville Toyota

Burnsville, MN

4.4
1,499 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

June 18, 2024

I did not get a detailed list of what was done during 60. 000 mile maintenance or was it explained what condition of brakes etc is. I want an email last night and have not received a response yet. More

by JMWPAIGE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benjamin brown
Jun 20, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback with us. I understand your concerns regarding the lack of details provided about your maintenance and the condition of your brakes. Please reach out to me directly so I can address your questions and provide the information you are looking for. I appreciate your feedback and look forward to assisting you further. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 18, 2024

Every is great but to get a top rating you have to vacuum my car and wash my windows like my brother car shop does than you would be a top dealer More

by RDSCHNEBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Jun 20, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback with us. We appreciate your review and recommendations for how to improve our services. Please feel free to reach out to us directly if you have any further suggestions or comments. Thank you for choosing Burnsville Toyota. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 17, 2024

Very professional experience all the way around. I will do business with Burnsville Toyota again. More

by d-wolpers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Jun 20, 2024 -

Burnsville Toyota responded

Thank you for choosing Burnsville Toyota for your recent experience! We appreciate your feedback and look forward to assisting you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 17, 2024

Good and fast service. Thank you for your help in servicing my 22 Toyota Camry More

by CHAPJACK50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
Jun 20, 2024 -

Burnsville Toyota responded

Thank you for choosing Burnsville Toyota and for sharing your positive experience with us! We are delighted to hear that you were satisfied with our service for your 2022 Toyota Camry. Please come visit us again for any future service needs or share your experience with others. We appreciate your support! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 17, 2024

Having dealt with the deceitful “W” family owned Toyota and Ram dealerships around the Twin Cities, I was pleasantly surprised by how helpful your service department was in handling my requests. We still More

by JSCHURKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
chad kopp , Mike Poulin
Jun 20, 2024 -

Burnsville Toyota responded

Thank you for choosing Burnsville Toyota, John! We appreciate your positive feedback regarding our service department. Please feel free to reach out to us directly when you are ready to address the strut and coil spring issues. We are grateful for your support and look forward to assisting you with your 2016 4Runner TRD Pro in the future. Thank you for sharing your experience with us! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 16, 2024

Agents have been very pleasant: quick and efficient! ) the service fast! Keep up good work Konnor k was amazing👍🏻🎉. More

by Lebluerose
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor kutson
Jun 18, 2024 -

Burnsville Toyota responded

Thank you for your positive review! We appreciate your kind words about our agents and the efficient service you received. Konnor will be thrilled to hear your feedback. We look forward to assisting you again in the future. Have a great day! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 16, 2024

Two issues. Was not told that additional work was needed until arrival for the oil change. The maintenance needed light was not rest. When I called the service More

by MARYANNL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken, Mario Najera
Jun 18, 2024 -

Burnsville Toyota responded

Thank you for taking the time to share your feedback with us, Maryann. We understand your concerns about being informed ahead of time and the inconvenience caused by the maintenance light issue. We strive to maintain high standards and appreciate your input. Please feel free to contact Burnsville Toyota directly so we can address these issues further. Thank you for letting us know about your experience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 15, 2024

Pleasant people, clean comfortable waiting area and quick service. I am irritated that I received a notice about needed work - in the mail - more than a week after bringing my car in for service. Needless More

by RENE.GRUNOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Jun 18, 2024 -

Burnsville Toyota responded

Thank you for your feedback about your time in our service department, Rene. We understand your concerns about receiving the notice following your recent service. We appreciate you bringing this to our attention. Please reach out to me directly, so I can address your specific situation and work towards a resolution. We value your feedback and aim to provide top-notch service to all our valued customers. Thank you for letting us know about your experience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 15, 2024

Great place for service of my vehicle. Helpful and courteous persons working there. I will continue to seek service there. More

by gltroyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem, Jason Colby
Jun 18, 2024 -

Burnsville Toyota responded

Thank you for choosing Burnsville Toyota for your vehicle service, we truly appreciate your kind words. We are thrilled to hear about your positive experience with our helpful and courteous staff. We look forward to assisting you with your vehicle needs in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 15, 2024

Came in got my car checked in went to sit down . Went to pay and as I was in lobby found a coupon . When I went up to pay ,showed coupon and was told that I needed to tell the person who checks yo More

by DECKROTHJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do care
Jun 18, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. We understand your frustration and appreciate your feedback. Please reach out to me directly as I would like to learn more about how we can improve this process going forward. Thank you for letting us know about your visit. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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