Burns Hyundai

Too many problems. This was really an unusual buying experience. We were happy to purchase the vehicle we really liked but there were too many inconveniences. It start This was really an unusual buying experience. We were happy to purchase the vehicle we really liked but there were too many inconveniences. It started in that the vehicle had a dent in the car in which we didn't mind because we were told that it would be fixed. It started with the scheduling the service of fixing the dent. I was told that I would get a loaner and that I would be able to drop my vehicle off from Thursday - Sunday and that it will be worked on Monday. When I drove (Trip #1) on Friday, they had told me that they wouldn't be able to give me a loaner for the weekend and that I would have to come back Monday to drop vehicle. For the inconvenience, they gave me the all weather floor mats and cargo tray at dealership cost in which I was happy about. During this time I was very patient with all what has happened. I came and dropped off the car on Monday and they told me that they would call me when it's ready. On Tuesday, I received a text in that the vehicle was not ready and that it would be ready for Wednesday afternoon. I came to the dealership Wednesday afternoon (Trip #2), thinking that all is complete and they had told me that the vehicle was still not ready. I received a text Thursday saying that the vehicle was in deed ready. I was hoping to have all completed along with the additional items. The vehicle was complete with floor mats, wheel locks, cargo tray and dent fixed but it was still missing the auto rearview dimming mirror. I was told that it would arrive the following Tuesday and that I can pick up whenever and that install would last about 30 min to an hour. When I called to come in, I was told that I had to make an appointment. Still being patient, I made the appointment. I went to the dealership and dropped my vehicle off for service to install the auto rearview dimming mirror and talked to the representative for additional parts I was interested. Again, I had to ask for a discount for the inconvenience. When the vehicle was ready after install, I went to my vehicle and saw that the driver seat was stained. I was really upset, and tired of all the problems that existed I didn't bother telling the dealership of the stain. I would say that I was really patient throughout the whole process. It is very upsetting to have gone through all this process (30 days) to finally having everything installed and fixed, and than seeing that the driver seat was stained. This was not a very good experience and I would not recommend. More

Review We have purchased several cars from Burns, both Hyundai and Honda. This is a very good dealership.They are very efficient in every aspect of the purch We have purchased several cars from Burns, both Hyundai and Honda. This is a very good dealership.They are very efficient in every aspect of the purchase. More

BURNS HYUNDAI PERSONAL EVERYONE WAS VERY NICE TO ME AND KNOWLEDGEABLE AND MADE ME FEEL COMFORTABLE, I HAD AN IDEA OF WHAT I WANTED, WHAT I WANTED FOR MY 2009 SONATA TRAD-IN EVERYONE WAS VERY NICE TO ME AND KNOWLEDGEABLE AND MADE ME FEEL COMFORTABLE, I HAD AN IDEA OF WHAT I WANTED, WHAT I WANTED FOR MY 2009 SONATA TRAD-IN AND THE PAYMENT THAT I COULD AFFORD, AND THEY HELPED ME WITH THAT. More

Great experiance Outstanding Salesman. Easy experience. Very happy with pricing and tactics. I would not hesitate to do business here in the future. Low Pressure sale Outstanding Salesman. Easy experience. Very happy with pricing and tactics. I would not hesitate to do business here in the future. Low Pressure sales pitch. More

Satisfied customer I received excellent customer service, everyone at the dealership was courteous and thoughtful and friendly. Thank you. I would definitely recomme I received excellent customer service, everyone at the dealership was courteous and thoughtful and friendly. Thank you. I would definitely recommend the dealership! I am very satisfied with the purchase I made. More

Excellent The salesman provided excellent service. He helped me build and supplied the car I wanted. I am so happy with my car. He keeps in touch to make sure I The salesman provided excellent service. He helped me build and supplied the car I wanted. I am so happy with my car. He keeps in touch to make sure I am happy with the vehicle. More

Love the car I am very impressed with the new Genesis. Much better handling and suspension. The optional packages make it a very luxurious car and a great value. I am very impressed with the new Genesis. Much better handling and suspension. The optional packages make it a very luxurious car and a great value. More

Friendlisness and helpful Rich was very helpful and caring as to our needs. We appreciated his knowledge and ability to demonstrate and teach us all the features and use of th Rich was very helpful and caring as to our needs. We appreciated his knowledge and ability to demonstrate and teach us all the features and use of the car. More

Good cars My first car, i'd say im very satisfied. Friendly people and great prices. I would recommend it to my sister when ever she gets a car. My first car, i'd say im very satisfied. Friendly people and great prices. I would recommend it to my sister when ever she gets a car. More

A Team that works together! This is a very busy dealership and i think the reason is that they get great work-of-mouth advertising and repeat customers. The pricing ordeal was n This is a very busy dealership and i think the reason is that they get great work-of-mouth advertising and repeat customers. The pricing ordeal was not an ordeal at all! We did our research on the pricing using TrueCar, Edmunds, and KBB, asked for the trueCar price and got it, not only that, but our salesman (Wayne) determined that we could combine two cash-back bonuses so he actually got us another $1,000 off!! He did not have to tell us, we probably would have never found out. I would trust these folks to do the right thing forever more! i came back for my tags a week later and my salesman was busy with clients, so another salesman took me back to the clerk, got the tags and put them on the car for me, and was super friendly as he did it! I haven't bought a car for a while so all this straight-forward niceness, no pressure sales was a huge nice surprise! would highly recommend Burns Hyundai for a great deal on a great car! More