Burns Honda

Not excellent My experience started by being emailed a quote with a very attractive price for the van I wanted to buy. At the dealer I was introduced to the sa My experience started by being emailed a quote with a very attractive price for the van I wanted to buy. At the dealer I was introduced to the salesman assigned to me based on the internet request for quote. I talked with him about my needs and he worked with me to determine the level of trim that would work for what I wanted in a van. The offer sheet was then presented-- it did not match the internet quote. When I brought this up it was explained to me that I didn't qualify for all of the discounts included in the quote (active military, recent college grad). This was disappointing but the price was lowered a bit after several back-and-forths with the manager. It was not lowered to the price of the original quote, but I expressed that I wanted the price to be down to the quoted price at least with my trade-in (I described the trade-in vehicle, mileage, condition, etc. and they noted the description). When I returned with the trade-in later that day, we began the appraisal process and completed more paperwork, and also looked at the van and some of the features. The appraisal sheet was offered to me. The offer was, to put it mildly, insulting. At this point I had been there about 4 hours-- if I hadn't already invested so much time, I would have walked away. I insisted on a higher value for the trade-in and was given a slightly higher value. I accepted the offer at this point. The van that was originally offered to me was "new" but had 140+ miles on it-- from test drives, or something else, I was told-- this van mysteriously had an issue with a window screen, and so I was given a van with 6 miles on it instead-- I wonder, would Burns have sold me a "new" van with 140+ miles on it? I then moved to the financial office and completed the finance work, then had a session with the salesman in the van to pair my phone, etc. I was left unsatisfied by Burns in this purchase-- from the beginning, I felt that the dealer was playing games with pricing. The quote that was presented to me was not a quote that they could honor, and at no point did they acknowledge that it was odd to give such a quote, nor did they do something in response. The trade-in process was completely embarrassing and insulting, and when I mentioned in the pricing discussion that I expected a certain amount on my trade-in-- detailing the condition and mileage at the time-- there was no indication that I could expect such a low offer; in fact, when I mentioned that I would need the price with the trade-in to be the price of the quote, I got nothing but head nods and a sense that we could make such a deal happen. All of this required close to 6 hours of time. Purchasing a new car is a lengthy process, but even compared to my previous experiences, 6 hours is excessive. More

Painless purchase of Used Honda Accord I researched previously owned Accords on the internet and went into Burns on Sat morning. Was greeted right away and assigned to John Hughes as my sal I researched previously owned Accords on the internet and went into Burns on Sat morning. Was greeted right away and assigned to John Hughes as my salesperson. I told him what I was looking for and he took down some information and had us out on test ride in 10 minutes. Returned to the dealership and met Sales Manager Bill Beairsto. They worked up numbers on the deal and made the process very easy. They presented a fair deal and we agreed on the price and terms. They worked on getting financing and we were in and out of the dealership in 2 1/2 hours start to finish. Very friendly, reasonable and helpful More

Patient and responsive negotiation We selected Burns Honda in part because of good online ratings from customers. We found this to be true regarding the process of selecting a new Odyss We selected Burns Honda in part because of good online ratings from customers. We found this to be true regarding the process of selecting a new Odyssey minivan. When we arrived to look at the first model that interested us, the car had been brought up for us and the salesman answered all our questions without pressing for any decision. Subsequent visits were equally low key, friendly, and helpful. We went through a process of negotiation which ended with a satisfactory price. Everything went smoothly. We could have paid somewhat less for the car from another dealer (we had offers from several), but it was worth a little more to initiate a relationship with Burns, which we expect will continue over time. More

Newest member to the Burns Honda family Thanks Mark & Nicole for an incredible car buying experience...you listened to my needs/wishes and proceeded on delivering a great deal in record time Thanks Mark & Nicole for an incredible car buying experience...you listened to my needs/wishes and proceeded on delivering a great deal in record time. More

Easy purchase The purchase was easy and quick with no surprises. I found Brian Hughes to be friends, not pushy and knowledgeable. We love our CUV so far. The purchase was easy and quick with no surprises. I found Brian Hughes to be friends, not pushy and knowledgeable. We love our CUV so far. More

Best ever service department This service department is the best I have ever encountered , they take you right in ,then let you know your needs, discuss pricing prior to performin This service department is the best I have ever encountered , they take you right in ,then let you know your needs, discuss pricing prior to performing the work More

bought a new honda accord First off the dealership was clean and comfortable .The greeter was pleasant saying hi to me as I walked in. Was asked if she could help me but told h First off the dealership was clean and comfortable .The greeter was pleasant saying hi to me as I walked in. Was asked if she could help me but told her just want to look around first. During this time a really nice salesman named Saul Dratman introduced himself to me and asked if had any questions to let him know. Saul was great he was kind enough to spend almost entire afternoon with me explaining and testing the various Accords available and explained their differences. At the end I asked to price out a accord 2.0 sport which he did and I left with a price quote. However after thinking about Saul's explanations I decided to price a different accord he was great with me with that too. And because of all his kindness I decided to purchase my honda from Saul at Burns. More

Hair - Raising Experience I have been a Honda owner since 1980. I had my last Honda Accord for 14 years and 267,000 miles. We were "Good Buds"and my Honda was like an old pai I have been a Honda owner since 1980. I had my last Honda Accord for 14 years and 267,000 miles. We were "Good Buds"and my Honda was like an old pair of comfortable shoes. Because of the longevity of our relationship I was apprehensive about car shopping and finding a match as good as the one I had. I found the staff at Burns Honda to be very friendly and helpful. Ron Lewis was able to put my mind at ease and guide me in a very important purchase. Ron is a ""Plus 5 Star" People Person and I attribute his personality to helping me make my purchase that day. I am now driving a 2018 CRV-EX and look forward to many years on the road with her. See you in 14 years ! Arlene Peahota . More

2 cars 3 months Burns Honda did a great job with us. We decided to trade in our 2016 Honda pilot we bout from them for a 2019 Honda Odyssey, due to health issues. And Burns Honda did a great job with us. We decided to trade in our 2016 Honda pilot we bout from them for a 2019 Honda Odyssey, due to health issues. And last week my son was in a car accident and they were fantastic working with us to buy a second car. I can't recommend them enough. More

Great service and friendly staff My recent trip to Burns Honda was great!! Salesman Robert Meech was friendly, helpful, and even offered me a discount when I called up earlier during My recent trip to Burns Honda was great!! Salesman Robert Meech was friendly, helpful, and even offered me a discount when I called up earlier during morning for a price quote. Service was excellent and wait time was short. I highly recommend Burns Honda. The people there take care of you. Thank you Rob!! More