Burns Honda

I have to say this was one of the most unsatisfactory visits I've ever had to any Honda. When I called to inquire about what was involved in a 105,000-mile service I was told by a young male service rep visits I've ever had to any Honda. When I called to inquire about what was involved in a 105,000-mile service I was told by a young male service rep it would be a two-hour service and cost around $250. It was only after making the appointment, driving to Honda and talking with someone obviously more experienced that I found out it would take all day and cost in the neighborhood of $1,400. I felt duped. It felt like bait and switch just to get me in to get the service your guys knew I would be paying much more for. And while your mechanics seem to have done an OK job I sure did pay through the nose for it. Not to mention the poor customer service I received by that original guy on the phone who led me to believe one thing to have someone later tell me something else. This leads me to forver distrust Burns Honda and its service department. How do any of us ever know if we are getting the best work for the best price? We don't. You guys make the bulk of your money in the service department. But now I am the victim and it feels crappy. And one more thing...if this ever happens to anyone else they should have to complain to a service tech about the situation to "shame" the tech into giving a crappy $50 coupon. It should be automatic. Again, good customer service. Setting the expectation and treating people with respect. More

I felt very comfortable with Mitch. It was my first NEW car and it was a good experience with him. There was no hard sell and I did not feel pressured to buy. The follow-up was unexpected and very much a car and it was a good experience with him. There was no hard sell and I did not feel pressured to buy. The follow-up was unexpected and very much appreciated, especially since this was my first new car. More

Bought our first SUV, Honda's CR-V. We started shopping in September 2009 and liked our salesman, Marc, back then. We are very slow to make decisions and finally bought the car March 2010! I asked Marc to in September 2009 and liked our salesman, Marc, back then. We are very slow to make decisions and finally bought the car March 2010! I asked Marc to keep in touch when new incentives came out. He called once a month and left a friendly message. Who likes car salesmen! Now I do...our car salesman, and seemingly the other sales people at Burns are just as easy and comfortable to deal with. The wheeling and dealing was pretty painless. The manager, Jim, spent time with us explaining things, as well. I dreaded the last part of the process, meeting with the, 'loan guy.' Tony turned out to be delightful to deal with. Everything felt straight forward and was explained to our satisfaction. I look forward to a service department that is as responsive as the sales staff. Their motto really is true, 'the home of the Nice guys!' More

My experience with Honda and this dealership has been excellent. From the moment I phone to make the appointment to the finished product, it is always a pleasure to do business with Burns Honda. The se excellent. From the moment I phone to make the appointment to the finished product, it is always a pleasure to do business with Burns Honda. The service department was wonderful when I called at 7:30am to say I thought I was having brake trouble I was able to bring my car in at 8:30 that same day and after checking the problem and doing the service needed, I had my car back by 1pm the same day. Anyone who has a Honda should look into using Burns as their service provider and anyone thinking about purchasing a new car should definetly go to Burns. My overall experience with this dealership has been A+++. More

The sales rep was thorough although we had to share our time with a customer who "dropped in" instead of making an appointment. This did take up some of our time unnecessarily. I would not tolerate this ag time with a customer who "dropped in" instead of making an appointment. This did take up some of our time unnecessarily. I would not tolerate this again. Also, at the time I was to sign the papers, there was some confusion regarding the down payment amount, but this was cleared up and handled well by the business agent who was terrific. My overall experience was good. More

Burns Honda is probably the worst dealership I have ever dealt with. They had a Honda Accord with 5k miles for sale. They were offering a "special" on it to sell if for approximately $24k with 1% financing. dealt with. They had a Honda Accord with 5k miles for sale. They were offering a "special" on it to sell if for approximately $24k with 1% financing. I made an offer of $25k out the door (total price to include taxes, fee, registration). I was going to put down $5k and finance the other $20k. The salesman came back with an offer of $800/month for 36 months. What he didn't know was that I had a financial calculator app on my Iphone. I ran the numbers and at $800 a month + $4k down would have brought the cost of the car to over $32k- not including interest!!! I told him this couldn't be correct. He got defensive and reassured me his finance guy "has been doing this a long time and doesn't use a cell phone to come up with their prices..." I said look, if I finance $20k for 36 months at 1% the monthly payment will be $564. He wrote this down and disappeared. He came back with the manager who took me to the back where other customers couldn't hear me. He explained that the finance guy must have just made a mistake. I said ok, then what will you sell the car for? He didn't answer. Instead he went on a rant about how I couldn't find a better deal any where else, would I buy tonight, would I like a different car, then he went back to the monthly payment game. I pulled out my trusty app and caught him trying to pull the same thing over on me again. I asked how the sticker price could be 24k and he could sell it for 28k... He got angry and clearly didn't want to do business with me. Lesson learned. Dealerships often try to dance around the total cost by only talking about monthly payments. This allows them to vary the interest rate and length of the loan. The end result is that they can charge thousands over what the car is advertised without the buyer ever knowing. I guess enough people fall for this and that's why their still in business... More

DON"T GET BURNED AT BURNS I contacted Burns Honda via DON"T GET BURNED AT BURNS I contacted Burns Honda via their Web site to get an offer on a new CR-V. The salesperson (Mitch Shapiro) I dealt with wou DON"T GET BURNED AT BURNS I contacted Burns Honda via their Web site to get an offer on a new CR-V. The salesperson (Mitch Shapiro) I dealt with would not provide an offer on the vehicle and was deceptive. He first indicated that the price I offered was okay, then after asking me how i came to my price, he started to try and dispute the figures. After, numerous emails back and forth, this salesman never stated a price for the vehicle. But they claim you can email them for a price quote. I am sure it was because they didn't want to put anything in writing. He just kept suggesting to come to the dealership. I t is not a good sign when they don't want to put anything in writing. I guess they are afraid you might take the offer and go elsewhere to get a better price. I think his last statement about where is the profit says it all. Also, he claimed to have just the vehicle I was looking for (color and trim level), but according to his the dealer's Web site and Edmunds.com, there was no such vehicle in stock. Furthermore, he never offered a vin#, which most dealers will state if they have the vehicle in stock. Also, as other people have mentioned, all of their cars are fitted with pin striping and other add-ons which they then expect you to pay for. Do yourself a favor and avoid this dealership. More

I have done business with this dealer for at least ten years, and I have nothing but praise for everyone with whom I've been in contact. The person who greets me is always polite, cheerful, knowledgeabl years, and I have nothing but praise for everyone with whom I've been in contact. The person who greets me is always polite, cheerful, knowledgeable, and patient. The mechanics are professional, and I've never had to go back for another visit. More

When buying a car, you have to be prepared. The whole process took about three weeks for me when purchasing from Burns. Mitch was my primary contact throughout the process. He was friendly and very knowl process took about three weeks for me when purchasing from Burns. Mitch was my primary contact throughout the process. He was friendly and very knowledgeable about the vehicles. He was accommodating with regard to my schedule and listened carefully to my priorities concerning the vehicle that I was interested and the money I planned to spend. I did get frustrated by the "negotiations" and reminded them all that I already had a car and didn't have to continue the process. It seemed very unreasonable to find out that buying a slightly used vehicle was more expensive than buying a new one at Burns. My husband and I walked out after two hours of nonsense and only dealt with the sales team via email the next day trying to work out actual numbers. A mass email from Burns implied that there was a lower interest rate was a special for Presidents' Day, and I had the impression that I could make the deal that I wanted. I was ready to walk out of the dealership for good the next day, when I discovered that there was "fine print" and the lower interest rate was only good for a 3 year financed purchase. Although the sales team had the time an opportunity to correct my misinterpretation of the interest rates before I returned to the dealership, no one contacted me. I had told Mitch from the beginning that I was going to be straight with him and that I expected him to be the same. I was not going to play the negotiating games. I stood my ground and ended up with payments that I originally told Mitch I could afford. When I drove my new vehicle home that night and discovered scratches on the windshield, I immediately contacted Mitch again. He told me to bring the car in for inspection, which I did on his next business day. After the inspection and a few conversations with the managers, he told me that the windshield would be completely replaced as soon as possible. There were no negotiations needed to resolve this issue. It is not an easy process and I am happy knowing that I probably won't have to endure it again for a number of years. I know Burns is in the business to make money and I can't blame them for that. I think that if a potential buyer researches the vehicle properly and is firm with their financial status, a fair deal can be made there. Perhaps Burns is tougher than other dealerships, but maybe not. I have had no problems with Honda service department in the past 18 months and do not expect to in the future. More

Ed was great to deal with, and was very thorough in explaining everything. I'd never bought a new car before, and had only previously purchased from car owners directly. It was hassle-free, and Ed to explaining everything. I'd never bought a new car before, and had only previously purchased from car owners directly. It was hassle-free, and Ed took all the time necessary for me to be able to drive off in my new car (2010 Honda Fit). I had a lot of stuff to transfer from my old vehicle, and Ed was patient while I got it taken care of, and even reminded me of things I might forget (like CDs still in the player). I can't imagine not continuing to do business with Burns Honda and Ed Altman in the future. I hope everyone can have transactions this painless. p.s.--I absolutely am loving the car, too. More