Burns Honda

Michael took great care of my car. He let me know exactly what it needed. He also was able to fix a problem I had with my dashboard going in and out. It was a great visit to the ser He let me know exactly what it needed. He also was able to fix a problem I had with my dashboard going in and out. It was a great visit to the service department. More

I stopped into Burns Honda with my daughter since she was thinking an Odyssey minivan would be a great vehicle for her growing family. Initial impression of the dealership was a well-organized, bright, clean thinking an Odyssey minivan would be a great vehicle for her growing family. Initial impression of the dealership was a well-organized, bright, clean sales floor with a friendly staff. Man was I wrong! Our salesman was the archetypal fast-talking, lying, cheating, greedy, selfish dude who is single-mindedly focused on moving the cash out of your pocket into his pocket. He could explain, with some degree of accuracy, the variety of trim levels available on the Odyssey. But that's where it ended. He couldn't explain the difference between a Honda Certified Pre Owned vehicle and a "Q" Pre Owned vehicle (I'm not sure if it was "Q" "cue" or "queue" because he was flailing around trying to explain the difference). My guess the "Q" means questionable! It was like pulling teeth to get the cost of the vehicle. He showed us this beat up "Q" Odyssey (which he couldn't answer the question "will this bumper damage be repaired?") and a new minivan. Then he places in front of us the cost of financing the "Q" versus leasing the new minivan. This is the oldest sleaze bag tactic ever! The snake oil salesman doesn't disclose a total cost of ownership but rather just a monthly payment. He then structures the terms of the agreement so it appears the new minivan is the better deal because of the lower payment. But in 36 months you have nothing except an expired lease! Additionally, Burns Honda is an old fashion business model with various layers of approvals to close a deal. They want you to sit there for hours while the salesman runs around the dealership doing everything he can to get you the best possible deal. Someone in leadership doesn't understand almost every customer under 75 years old has a smart phone and is fact-checking every dull witted cliché spewed by salespeople. In the end we walked out. I just could not stand hearing anymore xx! My advice, if you shop this dealership do your homework before stepping inside, research your vehicle on the internet, know terms of an auto loan from your bank or credit union, if you are US military active duty, retiree, reservist, National Guard or a dependent ask about the Honda Military Appreciation Offer salutes your military service by offering you a savings of $500 toward any new Honda (which they claim no one ever heard of this program), be prepared to spend hours purchasing a car but most importantly believe nothing told to you! Have your phone in hand and fact check everything. More

Efficient and friendly. Done when they told me the car would be done. Really appreciated. Done when they told me the car would be done. Really appreciated. More

Just the fact that I am a return customer to Burns Honda, and will continue to be is a testament to their service, integrity and friendliness. and will continue to be is a testament to their service, integrity and friendliness. More

Alex from services was once again amazing. I called her with a problem in the morning and she fit me right in and got the problem fixed by the next day. I recommend this dealership 1000 times. I called her with a problem in the morning and she fit me right in and got the problem fixed by the next day. I recommend this dealership 1000 times. More

Jim was very helpful when I came in for service. The texts alerts with updates is very helpful. As well as the alert that I got telling me I needed extra service. I was able to accept or reject but The texts alerts with updates is very helpful. As well as the alert that I got telling me I needed extra service. I was able to accept or reject but to know I needed the service was very helpful. Second time coming here and both times were a great experience. More

Tim and Alex were the best! !! If I could gift them the Taj Mahal, I would!! !! If I could gift them the Taj Mahal, I would!! More

O feel they were honest. ..I hope I am right...they were nice too...in my opinion ..I hope I am right...they were nice too...in my opinion More

Every person you interact with is friendly, knowledgeable and courteous. No one enjoys going to the dealership but the good service and atmosphere makes it that much better at Burns Honda. and courteous. No one enjoys going to the dealership but the good service and atmosphere makes it that much better at Burns Honda. More

THE SERVICE TEAM WENT OUT OF THEIR WAY TO MINIMIZE SERVICE COSTS. ROBB REGAN AND THE TEAM SPECIFICALLY SAVED ME A SUBSTANTIAL COST. I AM BEYOND APPRECIATIVE. SERVICE COSTS. ROBB REGAN AND THE TEAM SPECIFICALLY SAVED ME A SUBSTANTIAL COST. I AM BEYOND APPRECIATIVE. More