Burns Honda

Charlie Lim, awesome! A great experience as soon as we walked in the doors of Burns Honda! Charlie And Ron were so professional and made the wait with excellent conversati A great experience as soon as we walked in the doors of Burns Honda! Charlie And Ron were so professional and made the wait with excellent conversation for the final paperwork process. More

Excellent customer service and work done. Work was done expertly and in a reasonable amount of time. Everyone was very helpful and knowledgeable. I would certainly recommend this dealership to Work was done expertly and in a reasonable amount of time. Everyone was very helpful and knowledgeable. I would certainly recommend this dealership to everyone. More

Much improved Last time I had an oil change, it took 2.5 hours and I swore...never again. Thought I would give it another try. It only took 35 minutes. Not sure if Last time I had an oil change, it took 2.5 hours and I swore...never again. Thought I would give it another try. It only took 35 minutes. Not sure if it’s because I had the first appointment, or your service improved. More

Nicole is an all star! Needed some things checked and was a little worried since my miles are getting a little high. Nicole called us to keep us informed and as some extra w Needed some things checked and was a little worried since my miles are getting a little high. Nicole called us to keep us informed and as some extra work was needed she worked to help us get the best price and was extremely helpful. She was very knowledgeable and explained everything in great detail. We left feeling that the proper work was done and done correctly. The car is running like it is new again! More

Oil and fluid change Great service and get me in and out. Don't try to oversell products. Clean waiting area. Always explain what is needed for my car Great service and get me in and out. Don't try to oversell products. Clean waiting area. Always explain what is needed for my car More

I had more personal attention for one thing than ever before The entire shop was terrific!! They made every effort to figure out what was wrong with my car--unbelievable personal service!!! I got phone calls, The entire shop was terrific!! They made every effort to figure out what was wrong with my car--unbelievable personal service!!! I got phone calls, I had two people right there when I came to pick up my car and they were attentive, interested, and determined to make sure my experience was great and my problem resolved. Best experience with Burns yet, and best experience with a shop. Believe me, I've owned cars for 30 years and this was the best. More

Excellent dealership I bought my first Honda, an Accord, from this dealership a little over three years ago and have exclusively gone to them for all service on the vehicl I bought my first Honda, an Accord, from this dealership a little over three years ago and have exclusively gone to them for all service on the vehicle ever since. The car has been great and they have always been extremely professional in all dealings. I did experience a frustration one time which involved them not looking at/addressing an issue I brought to their attention on a service appointment, but when I raised it, they were very apologetic and made it right. I was very pleased with how they responded. Would definitely recommend this dealership to others. More

Great Service Robb Regan is a real pro and a credit to your organization. It is always a pleasure working with him and greatly appreciated. Dick Wilcox Robb Regan is a real pro and a credit to your organization. It is always a pleasure working with him and greatly appreciated. Dick Wilcox More

Routine Maintenance Brought my 2017 CVR in for it's 1st Oil Change. Everyone in the Service Dept. at Burns Honda is a pleasure to deal with. There is outstanding issue t Brought my 2017 CVR in for it's 1st Oil Change. Everyone in the Service Dept. at Burns Honda is a pleasure to deal with. There is outstanding issue that we need to resolve. When I bought the car I had a maximum that I was willing to pay per month. We were only a few dollars off. Then either the Salesman or the Finance person said your Oil Changes are included. My husband and I both heard this. In fact I constantly remind him every 6,000 miles when he has to take his 2017 Subaru in for Oil Changes that he has to pay for. We were not charged this time, but will be for on going routine maintenance. We thought we had it in writing but that is not the case. More

Service All good, everything was done and handled as it should, communication from the dealership was frequent and consistent. The vehicle was prepared proper All good, everything was done and handled as it should, communication from the dealership was frequent and consistent. The vehicle was prepared properly and ahead of schedule. More