Burns Ford

Burns Ford is always goes above the call of duty to help their customers. They are always friendly and proficient. We are FORD people and would not shop anywhere else!! their customers. They are always friendly and proficient. We are FORD people and would not shop anywhere else!! More

I had a great experience at burns Ford. Gene was very I had a great experience at burns Ford. Gene was very professional & we felt no pressure at all. We had a great experience from the time we walked in I had a great experience at burns Ford. Gene was very professional & we felt no pressure at all. We had a great experience from the time we walked in until we drove away in our new truck. More

This dealer was very pleasant to deal with. Every one I came in contact with was very kind. Low pressure and no hassle was in and out in a breeze even doing my financing through them. I would recommend thi came in contact with was very kind. Low pressure and no hassle was in and out in a breeze even doing my financing through them. I would recommend this dealer to anyone it was unlike any other dealer I've ever dealt with. More

Burn's always does a good job accommodating my wife and my automotive needs. They are the proverbial small town dealership that offers excellent, personalized service, without the big city headaches. my automotive needs. They are the proverbial small town dealership that offers excellent, personalized service, without the big city headaches. More

Very friendly and great service. Levy did a great job. I forgot my knife in the glove compartment of the car I traded in - he had it sent to me the very next day! forgot my knife in the glove compartment of the car I traded in - he had it sent to me the very next day! More

From our first visit, Gene was extremely engaged and helpful in taking care of our needs. And when it came down to decision time and the introduction to our new Edge and it's systems, he was very thorou helpful in taking care of our needs. And when it came down to decision time and the introduction to our new Edge and it's systems, he was very thorough, taking the time to explain everything in detail. There was no pressure to do anything we were not fully comfortable with. Freddy was also very accommodating, friendly and thoughtful as he took us through all the paperwork for our new vehicle. He explained everything and answered all our questions so we felt very "at ease". We also want to thank Robert for his very open and honest contribution to our experience. Overall, we have to say, it was the most pleasant car buying experience we have ever had. Thank you all! Ed & Katie More

The service I received was exceptional. Levi was my salesman and was able to answer every question I had concerning the Ford F-150 I purchased. He was able to provide me a fair price and also able to salesman and was able to answer every question I had concerning the Ford F-150 I purchased. He was able to provide me a fair price and also able to work within my needs to purchase the vehicle. He was very friendly and earned my trust after only a few minutes of conversation. My father was there with me when I purchased the truck and due to the service he provide me, my father has Levi looking for him a truck. Job well done. More

When we decided to buy a truck we were hoping to make our purchase in Lancaster in order to support our local business. We are so glad that we went to Burns. Carl Radfaidt,our sales consultant was wonderful purchase in Lancaster in order to support our local business. We are so glad that we went to Burns. Carl Radfaidt,our sales consultant was wonderful to deal with and made the purchase a pleasure.Kevin Padgett, the finance manager was very polite and had use on our way in a matter of minutes. More

From start to finish the experience was enjoyable. When Carl first approached us he asked what type of vehicle were we looking for. He wanted to know if we wanted him to follow us or did we want to go loo Carl first approached us he asked what type of vehicle were we looking for. He wanted to know if we wanted him to follow us or did we want to go look by ourselves. We chose to look by ourselves to start and he returned to the showroom. From the showroom he noticed us looking at two particular vehicles. He took the remote, while still in the showroom, and opened both vehicles for us to look inside. After giving us a few minutes he walked out and asked if we had any questions and began showing us the differences between the two and how to operate some features. We selected which vehicle we were interested in and asked he prepare an estimate on trade-in and purchase of the new vehicle. While we did not actually time it, it seemed the entire process took 20 to 30 minutes and he presented an acceptable deal the first time. Not only was Carl friendly and courteous, the entire staff that we dealt with made this a pleasant and enjoyable experience. Burns Ford will be our dealer of choice and will be highly recommended to family and friends. More

Went to buy a truck, did not have time to waste time. We were straightforward and salesman was as well. Told him what we wanted before we came, he had it ready for us to look at. We cut the deal, and told h were straightforward and salesman was as well. Told him what we wanted before we came, he had it ready for us to look at. We cut the deal, and told him we were in a hurry to leave how quick can we do paperwork. We were in and out of there in less than two hours, now that is how we like to buy a vehicle. That time included us looking, test driving, cutting the deal and doing the paperwork. Great job! More