Burlington Subaru - Service Center

They are so helpful! And they are very accommodating in how that provided me with a loaner car while my car was being worked on. And they are very accommodating in how that provided me with a loaner car while my car was being worked on. More

Nick did a good job explaining the work to be performed and timing work out well and timing work out well More

I’ve been a fan of this dealership for yours and every time I go for a new car or for service I’m reminded why I keep coming back. Fabulous team on the sales and on the service side Thoughtful, kind, an time I go for a new car or for service I’m reminded why I keep coming back. Fabulous team on the sales and on the service side Thoughtful, kind, and caring. I’m grateful to have found them and look forward to continue working with them for a long time. More

Did a good job servicing my vehicle at this time - with nothing left to be dealt with later on. nothing left to be dealt with later on. More

A huge thank you to Burlington Subaru for helping with my Crosstrek! I am from Connecticut and was up visiting for a family funeral. I called on Saturday and spoke to Cameron. He was so kind and called me ba Crosstrek! I am from Connecticut and was up visiting for a family funeral. I called on Saturday and spoke to Cameron. He was so kind and called me back on Saturday after a while as he was trying hard to come up with a plan to help. He called me again on Monday morning to say he had spoken to the service manager who said they could get the work done today. I worked with Kelly, who was also very kind, and helpful. I highly recommend Burlington Subaru for their follow through and kindness at a difficult time. Thank you again, Cameron! More

Always appreciate the courteous and professional interactions with Burlington Subaru staff. I highly recommend this location for your Subaru needs. interactions with Burlington Subaru staff. I highly recommend this location for your Subaru needs. More

Do not trust the service reps! I went in today at 8:00 am for an "Express" oil change. Rep named Jason told me 2 hours. Seemed like a long time, but I said OK. At the 3 hour mark, I went in today at 8:00 am for an "Express" oil change. Rep named Jason told me 2 hours. Seemed like a long time, but I said OK. At the 3 hour mark, he called me (in the waiting area) and said it would be another hour! 4 and a half hours later it was done! For an oil change! at the 3.75 hour mark, manager called me and said he would give me a discount. That was $20 that Jason "found". My time is worth more than $5 an hour. After a 20+ year relationship with Burlington Subaru, I am DONE! Twin City Subaru will have all my business going forward. More

Will never buy a car here ever again. Quality service ended the minute I drove off the lot. Took it in today for the battery recall on my car, 5th recall on 2017 Foresters so far, they ha Quality service ended the minute I drove off the lot. Took it in today for the battery recall on my car, 5th recall on 2017 Foresters so far, they had it for 8 hours to test the battery, hadn't even started at 4pm. Then after waiting they finally tell me that I have to pay for half of the warranty replacement of the battery that has failed tests because my car is 5 years old, the extended warranty I was informed about 2 weeks ago by Subaru as a result of a class action lawsuit has this "rule". They charge me $93 as half the battery that can be found here on SOA's site for $165 and routinely sells for $130. Search for "Part Number: SOA821B200" to verify this. I asked them to do the honorable thing and absorb the costs as their customer was sold a defective battery, that fact was hidden from me for 5 years until revealed as a result of legal action, and then they charge me to replace it. They refused, but they offer you a cookie in a plastic bag when you leave. That's nice. Dealership is a joke and is only in business because it's convenient for Burlington residents. I've learned LOTs of people choose to travel over an hour away to buy a Subaru in order to avoid Burlington Subaru, I wish I had. More