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Burlington KIA

Burlington, NJ

4.5
1,273 Reviews

4428 Route 130

Burlington, NJ

08016

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Showing 1,273 reviews

May 02, 2011

Customer service was more hospitable then some dealers who just whant to get you in and out. The Quality of work especialy during our contract signing,was a comfort everything was made clear to our unders More

by Pastor1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Abrams, Gary Abrams
April 29, 2011

The sales team is terrific, the only problem is the outside company they use for the detailing they did with the car. I had to wait awhile for the car to be completed, which seemed to only consist of More

by 2009Kia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gambino, Marcus DeAngelis
April 28, 2011

I am a Loyal Burlington Kia customer. I just purchased my 4th Kia Sorento (2011). I love how professional the staff is. From the moment you walk in to the ringing of the bell (you now have a new car). Than More

by Rosev85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lockett, John Lockett
April 09, 2011

Good, professional service at a fair price. John Lockett is the best. Helped with a trade in and got the car I wanted. Would recommend and buy from them again. They even offered me lunch. The only down side More

by thepekes2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lockett, John Lockett
April 07, 2011

Lance was friendly and informative. The GM is a crook. Lance was friendly and informative. The GM is a crook. Told me the price on the vehicle was not the actual price of the car. Tried to sell the car f More

by gsgdsgu2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lance Lighner
Apr 27, 2011 -

Burlington KIA responded

Gregory Your experience at Burlington Kia wasn't as you paint it. If I recall, you offered to pay the MSRP on the Sportage and we didn't accept the offer. That doesn't make your experience bad, we just didn't come to terms on the vehicle. Unfortunately, product is very tight right now and you were on a very hot product that has little to no availability from the factory. You stated that you purchased a different vehicle at James Kia, one with the navigation package. You aren't giving us the fair shake as that vehicle is abundant and readily available. We had many of those available and we could have discounted that vehicle for you as requested. You didn't give us the chance on that vehicle and your review is unfair as you weren't comparing apples to apples. If I recall also, one of the Salesmanagers Mike was very helpful and was trying to work with you to make the deal happen. He even called you after you left to give you another offer and you didn't return the call? If Burlington Kia treated you rude and was unprofessional in dealing with you then I would understand your negative review. In this case, we didn't come to terms on the price on a limited availability vehicle. This is not a case of anyone being a "crook". It is a case of supply and demand. The vehicle you purchased was not the comparable vehicle that you shopped for at Burlington Kia. If James Kia had to sell you that particular vehicle with the same color and package, what would their price have been? Would you write a bad review about Target because a household product that you utilitze on a daily basis is $1.00 less at Walmart?? I hope we can come to an amicable resolution as professionals and gentleman.

April 06, 2011

My husband and I are AAA members and we had been searching for a new SUV that would fit in our garage. It seems that most mid sized vehicles had gotten somewhat "larger" until I discovered the KIA S More

by tjmulkeen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lockett, Gary Abrams, Rich York, Marcus DeAngelis, John Lockett, Gary Abrams
March 31, 2011

I was looking to buy my first new car. This dealer was my first of many places I visted. I was so happy with The dealer I return and they help me buy my first new car,Gary was so helpful. Eveyone was so help More

by wildfire57
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Abrams, Gary Abrams
March 31, 2011

LaKeith was excellent and made my experience in purchasing a new car very easy. No pressure and was very comfortable in dealer with LaKeith. He made it possible for me to purchase my new vehicle. More

by cucugliello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LaKeith McCallum , Lakeith McCallum
March 27, 2011

All I have to say is Gary is the best!! From the moment we met him he kept me and my father laughing and made the sales expierence wonderful!! He worked with our budget and was able to suprise me with the More

by apfleming
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary, Gary Abrams
March 24, 2011

John Lockett is the nicest and most helpful salesman I have ever met - and I really mean that. He greeted me as soon as I walked in the door, and even though I have not visited his showroom in two yea More

by teddynjoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lockett, John Lockett
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