Hyundai City - Service Center

This review is about Service department wait times. They’re running a month behind when scheduling for service and on the day of service about a 3 hour wait for your car to be ready on a routine oil ch They’re running a month behind when scheduling for service and on the day of service about a 3 hour wait for your car to be ready on a routine oil change More

We brought our car here for service on 9/26. They had it for over 2 weeks, and still could not tell me how much it would cost to replace the break line. They suggested I buy a new car. Ridiculou They had it for over 2 weeks, and still could not tell me how much it would cost to replace the break line. They suggested I buy a new car. Ridiculous! I had it towed to an independent shop, and had a quote of $1300 for the break line, pads and rotors within 24 hours, and the car repaired in under 72 hours. More

I made an appointment online to have my car serviced today but when I got there the place was closed for their Christmas party. It would’ve been nice to receive a phone call, text message or email letti today but when I got there the place was closed for their Christmas party. It would’ve been nice to receive a phone call, text message or email letting me know they were going to be closed around the time my appointment was made. I usually walk in because it’s better for me but I’m always told it’s better to have an appointment & look what happens. This was an inconvenience trying to make it here on time. More

Service of car I was in and out in less then a half hour. My first 3,000 mile check up went without a hitch. No problems at all. I was in and out in less then a half hour. My first 3,000 mile check up went without a hitch. No problems at all. More

Thank you Anthony & Tony Thank you for your kind professionalism and warm smile during my visit to your service center in Burlington NJ on June 17th. I purchase my lease in Thank you for your kind professionalism and warm smile during my visit to your service center in Burlington NJ on June 17th. I purchase my lease in Jersey City at Hudson Hyundai and was never told the free oil changes could only be done at their location. An appointment was made at Hudson Hyundai but they never confirmed it only wanted copy of an email. I wasted no time calling to see if you could fit me in and you did! Thank you so much, my sister will be around soon to get her car serviced. As for me I moved on! As soon as I left I traded in my lease so I am no more a Hyundai owner. I will however continue to recommend your services. I didnt like the circumstances or the outcome. But you made the experience very rewarding and pleasant! Thank you. Boo🐝 More

Another great buyer experience We dropped our car off for a regular service, found a vehicle on the showroom floor that we liked. Made a quick inquiry about a trade deal and left t We dropped our car off for a regular service, found a vehicle on the showroom floor that we liked. Made a quick inquiry about a trade deal and left to do our shopping, when we returned later that day, we were pleasantly surprised with the deal we wanted. More

One bad experience I am a loyal customer of Hyundai city. I have only had one bad experience and it was with Rene Galindo. He was not helpful and talked to me in an un I am a loyal customer of Hyundai city. I have only had one bad experience and it was with Rene Galindo. He was not helpful and talked to me in an unprofessional and threatening manner. I needed assistance with a warranty that I had on my new Hyundai vehicle. I went to him to find out about my warranty to see if it covered a service that I needed. The service was not covered and I asked for a copy of the warranty because I had left mine at home. He told me I could not receive a copy that it was for in house use only. I left his office and he followed me to the service area which I feel was very unprofessional. He speaking to me in a loud tone and I felt very threatened. The other employees in this dealership are great. Fred, Cassie and Tony have always been very helpful. More

Consistent Quality I did not go to buy or lease a car but just to look. I went home with a new Elantra because of the southern hospitality and winning smile of James Den I did not go to buy or lease a car but just to look. I went home with a new Elantra because of the southern hospitality and winning smile of James Dennis. Having dealt with Hyundai City for over 13 years I was comfortable in knowing I wouldn't get that car salesman fast shuffle. They proved to be consistent with the quality of full service dealership. More

The Bottom Line Went for service and no thought of getting a new car. Turned out to be my third Hyundai, and first time at this location. Less time, no headaches, up Went for service and no thought of getting a new car. Turned out to be my third Hyundai, and first time at this location. Less time, no headaches, upfront, no BS, no cover stories or hidden cost and fees. Refreshing to say the least! GO here for your new car, trade in, etc. Had time to look around, what a great experience all the way around and, to not walk away bewildered in some area! More

Awesome Experience First time bringing car in for service. First, was impressed with speed in making appointment for .service . I had lots of questions -all answered qui First time bringing car in for service. First, was impressed with speed in making appointment for .service . I had lots of questions -all answered quickly. Impressed with speed in servicing. A+++ to service team. Special thanks to Aldo for showing me where to charge fob in car. Also, I ordered another fab and received it the next day!!! More