Burlington Hyundai

Poor quality and unpleasant customer service I want to share my dissatisfaction at Burlington Hyundai. I recently had a negative experience there. In the beginning, everything seemed great. I bro I want to share my dissatisfaction at Burlington Hyundai. I recently had a negative experience there. In the beginning, everything seemed great. I brought my vehicle to the service center on time, at 10 am. Eric S., Hyundai Service Manager reassured me and my spouse about an issue with my vehicle which was diagnosed by Denecker Chevrolet. He said that nothing was serious, it was easy to fix, would take few hours, and would be ready by 2pm. We wanted to wait in the waiting area, but Eric encouraged us to leave and not to worry. Eric called us at 2pm., he was disrespectful and upset us. He told us that my vehicle had not been fixed yet, and that it would take another 3 hours, and it would not be covered by warranty. Really? It took 4 hours to confirm that an oil pressure switch is the problem! Of course we got upset, who would not? We are from Middlebury, we were already tired of waiting! My reply was to fix my vehicle, I would pay. In addition, I honestly said that I was not happy to wait 3 more hours and would like to complain. Hearing that he refused to fix my vehicle. When we returned to Burlington Hyundai we wanted to talk with the General Manager. Eric called Bill H., Service Director who concluded that if I was not happy and wanted to complain they would not fix my vehicle. Well. Now I want to say about how unprofessional Eric was. He misled us, twisted the story, and confused the Service Director. I deeply regret I did let Eric engage me in a very unpleasant and emotional conversation which he seemed to enjoy. Eric, I would like to remind you that we did not go to your home, but we went to Burlington Hyundai where I bought my Santa Fee almost 6 years ago, and it still is covered by warranty partially. I want to remind that you were under a legal obligation to carry out the work on my vehicle in professional manner with reasonable skill and time, which you failed to do. The work was not done, and you created some tension. You did not value us as your customers. In addition customers have rights to complain and to bring an unresolved issue to another’s attention. Customers complain for a reason. A customer complaint highlights problems with employees or internal processes, which can be fixed before further problems arise and cause another bad customer experiences. Overall, customer satisfaction is important for businesses. Surprisingly a mechanic was able to assemble everything back within 10-15 minutes which made me wonder about the time… I got my vehicle back. I was leaving for home unhappy without an apology which I deserved. Tatyana A. More

Best service I would recommend go there for anybody and I am a customer for life. I could have not ask for anything beyter than have me everything that I am lookin I would recommend go there for anybody and I am a customer for life. I could have not ask for anything beyter than have me everything that I am looking for in a car and service More

Got the right car. When I went to the dealership I had no real expectation of the leaving with a car I really wanted which is exactly what I happened. I left very happy When I went to the dealership I had no real expectation of the leaving with a car I really wanted which is exactly what I happened. I left very happy and feeling great about the dealership and everyone I had contact with. More

New tuscan My new Hyundai Tuscan is a great car! Thanks so much for your time and service. I am happy with my new purchase and the trade in of my Elantra. My new Hyundai Tuscan is a great car! Thanks so much for your time and service. I am happy with my new purchase and the trade in of my Elantra. More

Wonderful I am very please with the Hyundai Dealership, I will recommend the Hyundai cars to friends and family. This is my 3rd Hyundai car . I feel very safe a I am very please with the Hyundai Dealership, I will recommend the Hyundai cars to friends and family. This is my 3rd Hyundai car . I feel very safe and enjoy the comfortable ride in the Azera. More