Burlington Chrysler Dodge Jeep Ram - Service Center

Outstanding Job My Experience this go around was Outstanding Thanks to My Salesman Carl Collins, Carl was very attenative to My Car Shopping needs, even though I was My Experience this go around was Outstanding Thanks to My Salesman Carl Collins, Carl was very attenative to My Car Shopping needs, even though I was there for services on My vehicle Carl managed to sell Me a new Vehicle after telling him what My near future plans were and what I was looking for, the process was fast and smooth great Job Carl David L More

Lack of competency Only decided to write a review after several bad customer care experiences. First I scheduled an appointment for an oil change and asked them to put s Only decided to write a review after several bad customer care experiences. First I scheduled an appointment for an oil change and asked them to put some air in the tires because the light was on. I waited over 2 hours for an oil change (even with an appointment). Additionally, they did not put air in the tires even though I mentioned that it needed some and the light was on. I thought they did a check point when they service cars as they advertise this, so I was very annoyed that after spending 2 hours waiting I then had to stop at a gas station to put some air in my tires. Additionally they added the wrong meter mileage to the next service date sticker. Second bad experience was when I scheduled an appointment because the airbag light was on. My appointment was for 5PM and when I got there they told me that the work required a diagnostic and they don’t do that after 5PM. So basically I wasted time and gas to go there because I had to schedule another appointment. I would of thought the people doing the scheduling would have known this policy. I’ve had my Dodge Charger for only about a year now and I’ve already had about 5 recalls, so avoiding going there has been difficult I feel I should start paying rent as much time as I’ve been spending at this dealership. Spoke to a Michael about all the issues but didn't seem to care much. More

Above and beyond The service manager (Joe) went above and beyond to help resolve what could have been a very expensive electrical repair. I'll bring my truck to them e The service manager (Joe) went above and beyond to help resolve what could have been a very expensive electrical repair. I'll bring my truck to them every time. More

Absolutley Awesome! New management in the service department is first class. The people are friendly, prices are very competitive, and the techs really know what they ar New management in the service department is first class. The people are friendly, prices are very competitive, and the techs really know what they are doing! More

absolutely disgusted i purchased a new 2015 dart almost 3 months ago put 3700 miles on it and noticed 2 bubbles on my front 2 Yokohama 225/40/r18 tires and no damage to t i purchased a new 2015 dart almost 3 months ago put 3700 miles on it and noticed 2 bubbles on my front 2 Yokohama 225/40/r18 tires and no damage to the rim they basically called me a liar saying i hit a pot hole or something when i didn't after 2 hours of waiting around for a decision i was told they can't do nothing . will NEVER do business with this dealership again More

They always honor what they say...... Great people. The GM and the staff here is second to none ,, Went they to get my Wife's car serviced around a we-owe that was purchased during the deal. The work The GM and the staff here is second to none ,, Went they to get my Wife's car serviced around a we-owe that was purchased during the deal. The work could not be done because of the variations of the roof so the modifications were not able to be done. Without any questions and haggle , they cut me a check for the work and refunded the price of the modifications that we decided .... Great people, stand by their word and product. Thanks Mo! More

I had an appointment for an oil change , when I arrived for my appointment I was told no more than an hour, after an 1hour 45 minutes later and my advisor Michael no where to be found I grabbed my own pape for my appointment I was told no more than an hour, after an 1hour 45 minutes later and my advisor Michael no where to be found I grabbed my own paperwork off his desk and had to give to another service advisor Aaron which got me out of there right away. The service receptionist froze when I was expressing to her I had to leave that I was there for an hour and 45 min. And then finally asked the other advisor for help. By this time the original advisor Michael saw all this and never came over to help or apologise. I scheduled the appointment in enough time to pick my son up at childcare and by the dealer being 45 minutes late, I was charged $1.00 a minute for the time I picked my son up late. I will never do any service at Dodge Chrysler Jeep City of Burlington NJ. More

By far a great servie experience for my Dodge RAM. The Sales Manager made good on a handshake when I purchased my Truck for some mnor add-ons that I wanted. Moe is the Best... Friendly , honest people - Sales Manager made good on a handshake when I purchased my Truck for some mnor add-ons that I wanted. Moe is the Best... Friendly , honest people - and clean shop , sitting room. From my initial Sales to my first service appointment , so far the best experience ,,,, Thanks Guys and keep up the good service . Very pleased so far and thankful I choose to get my RAM from these guys....... More