Burlington Chrysler Dodge Jeep Ram - Service Center

****UPDATE 10/5/2022: When I purchased my truck in 10/2021, I was provided a silver customer card which included complimentary benefits up to one year later such as an oil change, tire rotation/alignm 10/2021, I was provided a silver customer card which included complimentary benefits up to one year later such as an oil change, tire rotation/alignment, and winter/spring safety checks, complimentary with the nearly $50,000 purchase that I had made in 10/2021. On 10/5/2022, I arrived after making an appointment to get my complimentary tire alignment as per the terms of the initial sale. I was advised that as of 10/3/2022, the dealership was no longer honoring these cards. This is due to recently being sold to new ownership that decided, abruptly, to no longer agree to terms that had been agreed upon by the previous ownership. Your opinion may differ from mine, but I believe this to be terrible business practice. I would venture to call it unethical and highly unprofessional. Again, this was not the staff on location, this is the new ownership. I can no longer support or endorse doing business with this dealership. Thank you to the 2 staff members who accomodated me and assisted with giving me 50% off of the service, but they should never even had to do that if the new owners practiced proper ethics and integrity. This is just my opinion, but I would like it to be known to any potential patrons of the dealership. Thank you. -Stanley Kemp Jr. More

BEWARE! THESE PEOPLE ARE THIEVES! Beware! I purchased a 2019 Jeep Sahara in December of 2018. I do not do any off-roading, rock climbing, etc., even though the vehicle was made for tha Beware! I purchased a 2019 Jeep Sahara in December of 2018. I do not do any off-roading, rock climbing, etc., even though the vehicle was made for that purpose. Three weeks ago, I recognized a dummy light on the dashboard and immediately took it in for service. THEY TOLD ME I BROKE THE AXLE BY APPARENTLY RUNNING OVER A POTHOLE! $5,700.00 later, I finally picked up my car today. Despite NUMEROUS calls to the "General Manager", Mike Mac as they call him, he has not returned a single call! Scott, the service manager, tells you a different story every day. Just obtaining one of the parts was a nightmare! They told me it was coming out of New York as of 6/5/19. I finally asked for tracking and the tracking showed it was coming from Mexico and had never even been shipped! Their parts manager, Brian, the only person there who seems to have a brain, was on vacation. Upon his return, he had the part for me in less than 1/2 day! Scott is a huge liar. Every time you speak to him, he has a different story! My vehicle had NO damage to the outside or undercarriage, yet he claims I either hit a pothole or ran over something huge or possibly that someone hit the front of my Sahara at a high impact. He knows when you are calling and does not answer the phone. Then he tells you your call will be ready and when it is not, he claims you are a liar. Every day it's a different story! THIS PLACE IS NOT TO BE TRUSTED! They refused to allow me to speak with a Jeep representative and claimed they called them. I ended up calling Jeep myself. My rep told me that I would have to drive over a bike rack to break the axle! Ginny, the alleged "customer relations" person, called me today to say that they found mud in the undercarriage, alluding that this caused the damage! SERIOUSLY? These vehicles are made for off-roading fun, even though I never did that. My BF, back in February, drove onto wet grass which caused the mud. Once I told her I had pictures of a "barely muddy vehicle," she claimed it was something else that caused the $6,000 worth of damage. They also claimed that they would provide me with "service records" showing that my Jeep was specifically inspected for axle damage months ago. Really? Why would they have done that? Suffice it to say they did not provide those records! These people are crooks. I have to say that I would NEVER recommend anyone to this dealership! BTW, Scott promised to "work something up" in the way of a discount; however, he knew full well that he would not be there today when I picked up my Jeep and NOTHING was done. HORRIBLE HORRIBLE BUSINESS ACUMEN all the way around! More

Warranty worthless Don’t buy a car from this dealership service department uses the words “valued customer “ as a joke 2018 Jeep Grand Cherokee with 5,600 miles brought Don’t buy a car from this dealership service department uses the words “valued customer “ as a joke 2018 Jeep Grand Cherokee with 5,600 miles brought in for service and left only able to go 35 mph on a major highway returning to dealership and suddenly there is water damage to car told warranties don’t cover repairs 2018 Jeep with water damage are you kidding why buy a Jeep if it can’t go through water service manager won’t even try to help 4 weeks later and the car is still there so much for service please never bring a car there for service More

AVOID THIS PLACE AT ALL COSTS!! I explained my issue when I submitted the online form and again when I dropped it off on Saturday 8/11. I called Monday night for an update but the c I explained my issue when I submitted the online form and again when I dropped it off on Saturday 8/11. I called Monday night for an update but the car wasn't ready. I called Tuesday night for an update and at that time they asked me what was wrong with the car. Really? I already told them twice (and when I received my final receipt, my instructions from the original online form submission were on there, so I know they had the information the entire time). This was lie #1 from John Smith and 4 days wasted so far. Also, they were getting ready to replace a part I had just replaced 3 weeks prior, so it seemed they had no idea what they were doing. I called Wednesday but again no update. I called Thursday night and was told they were getting ready to "pinpoint" the issue. Why are they trying to pinpoint the issue on Thursday night and not on Monday morning?? I had the first appointment on Monday at 7:30am and had scheduled it 2 weeks in advance, so it's not like I'm a big surprise to anyone. Communication had begun to drop off at this point because I told him I felt I was being ignored. It became nearly impossible to get John Smith on the phone after that. Other people started to lie for him, including Justin Cantrell and the receptionist Suzanne. We're up to lies 3, 4 and 5 by this point and 6 days wasted. Called again Friday and put on hold for another huge amount of time. Finally spoke to John and was promised my car would be ready on Saturday. Called Saturday, put on hold for 20 minutes. They then told me John had to go home for a family emergency (probably another lie) and that the technician Scott didn't show up for work that day (add that to the list of lies). Also, is Scott the only technician who can work on my car? Probably not. What if he was in the hospital for a month, would I wait for a month for him to return? I highly doubt that. At this point, it seemed as if they were holding my car hostage just to get back at me. Called Monday and Tuesday, waited on hold forever, lied to each day again. I can't count how many lies we're up to by now, but it's up to day 11. Finally, Wednesday came (day 12), I called and was put on hold by Suzanne saying there were a ton of walk-ins after she hung up on me twice and tried to send me to voicemail. I was on hold so long that I drove to the dealership while still on hold. When I walked in, there were zero customers in there, so now I'm 100% positive they are lying the whole time. Now, they say they are going to release my car to me, but I had to show up in person all irate for that to happen. Were they ever going to call me on their own to say that it was ready? Definitely not. Of course, on the way out, my wife crashes into another customer's car. Now that John Smith needs my help, he comes to the phone immediately every time I call. How come when I need his help, he ducks and dodges my calls and has the staff and secretaries lie to me, but when he needs my help, he's suddenly all available?? I have never been so mistreated and lied to by one place in such a short amount of time before. I would have preferred to be told the truth and that I would need to wait than to have them make up a bunch of stuff and give me the run around for almost 2 weeks while I had no vehicle. They also charged me for an oil change I never asked for. I used to be a loyal Jeep/Chrysler owner pretty much since I've had my license and had planned on supporting my local dealership for all of my future vehicle purchases and service needs, but after this experience, I will never come there for service EVER again. I will NEVER buy any cars there (hundreds of thousands of future dollars walking away right now). In fact, I am going to switch car brands because of this. When I spoke to the sales manager about my terrible experience, he said that they had recently cleaned house on the service side and I told him that they need to do it again as soon as possible. If it was my business, I would fire the whole lot of them without hesitation, including the Service manager who has no idea what is going on right under his nose. I plan to post many reviews on the internet at every place I can find. I will tell everyone I come in contact with to never come there and never buy a car there and ask them to spread the word. I hope your dealership goes out of business. More

Great service John Smith Took my jeep for an ongoing issue. John Smith in service got it fixed and under warranty, He is an asset to your service department. Took my jeep for an ongoing issue. John Smith in service got it fixed and under warranty, He is an asset to your service department. More

Incompetent Brought in my new Dodge Charger for an oil change and noticed the weather stripping on the rear driver door was loose the day before. I asked if they Brought in my new Dodge Charger for an oil change and noticed the weather stripping on the rear driver door was loose the day before. I asked if they could look at it and they said to come back another day when the molding specialist was available. I setup another appointment a few days later. When I was explaining the issue to the service writer, he asked if he could take a look. When I showed it to him he said that the factory uses an adhesive and I could just super glue it or he could take care of it. He then super glued the molding together (it was split down the center), closed the door and said to leave it shut for a few hours. Later that day I opened the door and it was still split and the insulation was now hard as a rock because it had hardened from the super glue. I called back to the same service writer and he said a new part was needed. He then transferred me over to parts without any delay. I wasn't sure what specific part was needed so I had to call back and speak to him again. After getting the part name, the person in the parts department said he would follow up to make sure the right item was ordered. Two weeks later and no word. Called back and the part was never ordered and no record of anything. They seem clueless and I have no faith in allowing them to service my vehicle. I'll try someone else or go to a private vendor going forward. I recommend you do the same. More

Poor customer service Service department is horrible. Treat customers poorly. Have used on multiple occasions only to be disappointed every time. They over promise, don't d Service department is horrible. Treat customers poorly. Have used on multiple occasions only to be disappointed every time. They over promise, don't deliver, and have a really bad attitude with customers. As someone who will be in the market for 2 new cars in the next 2 years, they have officially lost my business. I'll travel the extra distance to another dealership More

A comedy of errors I bought my car at Dodge Chrysler Jeep City largely due to the "can do attitude" of their service advisor, Rocco Cirrillo. Rocco is a younger man, fi I bought my car at Dodge Chrysler Jeep City largely due to the "can do attitude" of their service advisor, Rocco Cirrillo. Rocco is a younger man, filled with enthusiasm, and generally wants to deliver for his customers. By observation, it appears that a great majority of the customers gravitate to Rocco for his enthusiasm. I have had my new Jeep for a year, and I will tell you, my experience has been well below average. On my first visit (for an oil change), Rocco explained that synthetic oil was required/recommended in our Jeep Grand Cherokee. On my second visit, the technician put in conventional oil (so what is recommended, still not sure?). On our third visit, yes, that is my favorite so far. After waiting over six months for a failed trim part, I brought the car in to have it installed. The plastic panels in the cargo area of our car did not align, they looked worst than a YUGO. In installing the panels, which he did perfectly, he either disconnected or damaged our passive entry module. This gadget allows you to walk up to the car and the doors unlock. The reason why I know this damage was done by the technician was a little internet research (customers who had installed aftermarket speakers had done the same thing). The car was in the shop to have synthetic oil installed, to have the trim panel installed and to investigate a noise when it hopped over bumps. Turns out the noise was the front stabilizer/sway bars, which Rocco replaced and the noise was eliminated. Interesting enough, Rocco swore to me that he personally test drove the vehicle, yet the vehicle monitoring system was lit up like a Christmas tree when my wife drove it back to the dealership the next day. Makes you want to say mmmmmmmmmm. I was really angry that a trained Jeep technician damaged the passive entry system and no one at Dodge Chrysler Jeep City noted the error. So, my wife shows up the next day and is greeted by Rocco. It takes him 45 minutes to put her in a dealer loaner car, and what a fine vehicle that was when it was presented. The vehicle was a late model Chrysler 200 which looked like it had been lent to the Willingboro Department of Public Works as a trash collection vehicle. The vehicle had no gas in it, but Rocco did supply a 15.00 voucher and explained where to gas up the car. I guess I am used to a better level of service. My best personal advice to Rocco is to find a new job--your skill set is the best in the dealership. As far as other customers, I would be very careful with everything in this repair shop. It appears to me to be revenue centric, with an arrogance that is not earned or deserved. I will continue to go there, as I believe Rocco does try and do his very best, but I do not get a feeling of this dealership "having my back" in maintaining my vehicle. They have demonstrated a lack of competence, and actually poor customer service skills. I have no idea how this dealership survived the cut during the recession. More

Great service While I was only there for an oil change. My husband and I both left the dealership Burlington City Motors with new cars. The staff was great! Joe was While I was only there for an oil change. My husband and I both left the dealership Burlington City Motors with new cars. The staff was great! Joe was really helpful along with the manger getting me into the vehicle I wanted with great financing. My husband was also able to get the vehicle he wanted with a great lease agreement! I will continue to use Burlington City Motors , the service is top notch. I would be happy to recommend Burlington City Motors to anyone looking to purchase a new or used vehicle.. Also having the insurance company Allstate on the property helped save us money on our home and auto insurance..Mr. Pierre was great and very informative. Thanks! Sincerely Mr. and Mrs. Luis Rodriguez Jr. More