Burlington Chrysler Dodge Jeep Ram

Femi Adeyina was the sales rep. Things started ok, as he actually had the vehicle on lot and waiting for me when I arrived. However, things quickly turned 180. It was the moment i t Things started ok, as he actually had the vehicle on lot and waiting for me when I arrived. However, things quickly turned 180. It was the moment i tried to find out what interest rates they had available and if they had any incentives, that they got ignorant with me. They refused to give me any accurite information without running my credit. After i walked out on the antics, he had the audacity to try and belittle me in an email, of which i will be forwarding to corperate. His retort to my complain about how i was treated was that I really couldn't afford the vehicle anyway....? I ended up buying a Honda Odyssey instead. Their arrogance and sence of entitlement is overwhelming. I strongly suggest shopping elsewhere. More

Bait and Switch I'm not going to get into every detail about my horrible experience trying to buy a car at Burlington CDJR but I wanted to warn anyone that may be considering shopping there. The prices on about my horrible experience trying to buy a car at Burlington CDJR but I wanted to warn anyone that may be considering shopping there. The prices on their website (both MSRP and available discounts) are deliberately misleading and the sales manager I dealt with was very disrespectful. Even though I had all intentions of buying a car from them I ended up walking out and purchasing at a different dealership. I suggest you look elsewhere. More

First of wanna say I’ve been going to this dealership two times now and the one sales men Carl Collins have made my experience so much faster and easy I would recommend him any day times now and the one sales men Carl Collins have made my experience so much faster and easy I would recommend him any day More

Just completed my purchase of my 2020 Ram 1500 Laramie. The process could not have been any easier. It was so refreshing going to a car dealership where every person I dealt with was honest, polite, inform The process could not have been any easier. It was so refreshing going to a car dealership where every person I dealt with was honest, polite, informative, and extremely helpful. My sales associate, Brandon Cummings, was absolutely awesome! Prior to coming to Burlington CDJR the used car buying experience was awful...deceptive pricing, hidden fees, high pressure tactics, and a general disregard for honesty. I left Burlington CDJR with a beautiful truck, a fantastic deal and a reinforcement of my belief that there are actually people and businesses that take great pride in providing real honest to goodness customer service. Thank you Isaac, Zach, Gus, Pete, and especially Brandon for a tremendous experience. I would not hesitate going back to shop for another vehicle. By the way...they are open for business... the construction you see from the street is not stopping them from providing outstanding deals. I also recommend the hot chocolate if you stop by. More

Put the Cadillac cts for sale at $11,500 asked for eprice they said it would be $10,988..I was going to look at it and probably buy it they up the price to $13,000.They could have sold it two weeks ago but i they said it would be $10,988..I was going to look at it and probably buy it they up the price to $13,000.They could have sold it two weeks ago but it’s still there.That’s no way to do business. More

Femi Adeyina was an amazing sales consultant who is immensely experienced and knows how to get the job done!! immensely experienced and knows how to get the job done!! More

****UPDATE 10/5/2022: When I purchased my truck in 10/2021, I was provided a silver customer card which included complimentary benefits up to one year later such as an oil change, tire rotation/alignm 10/2021, I was provided a silver customer card which included complimentary benefits up to one year later such as an oil change, tire rotation/alignment, and winter/spring safety checks, complimentary with the nearly $50,000 purchase that I had made in 10/2021. On 10/5/2022, I arrived after making an appointment to get my complimentary tire alignment as per the terms of the initial sale. I was advised that as of 10/3/2022, the dealership was no longer honoring these cards. This is due to recently being sold to new ownership that decided, abruptly, to no longer agree to terms that had been agreed upon by the previous ownership. Your opinion may differ from mine, but I believe this to be terrible business practice. I would venture to call it unethical and highly unprofessional. Again, this was not the staff on location, this is the new ownership. I can no longer support or endorse doing business with this dealership. Thank you to the 2 staff members who accomodated me and assisted with giving me 50% off of the service, but they should never even had to do that if the new owners practiced proper ethics and integrity. This is just my opinion, but I would like it to be known to any potential patrons of the dealership. Thank you. -Stanley Kemp Jr. More

Sales was rude and try to add fees on my trade in also was increasing listed loan rates was increasing listed loan rates More

Some mis-communicatin happened during exchanging the emails and asking for the quoted price. I understand the situation of the current market but I have double-checked through email with the price but t emails and asking for the quoted price. I understand the situation of the current market but I have double-checked through email with the price but the sales manager surprised me with a new price $4k higher, after running my credit to get a quote for the financing option. Not blaming anyone but anyone would draw the same conclusion as they read the email as I did. More

***See Update below review*** My wife and I visited the dealership on 10/23/21. We were immediately met (in a friendly and welcoming manner) by Carl Collins upon arrival. I was in the market for a very the dealership on 10/23/21. We were immediately met (in a friendly and welcoming manner) by Carl Collins upon arrival. I was in the market for a very specific (2016-2018 GMC Sierra 1500 Denali 6.2l) truck and City had one of about a dozen within a 50 mile radius of me so I knew exactly what I was looking for and this 2018 GMC Sierra 1500 Denali with 33k miles was just it. Judging from the online pictures and ad, this one looked to be the cleanest with the lowest miles and competitively priced (relative to the other dealers and the current market). Carl pulled the truck up and it did not disappoint. Clearly, the previous (and sole)owner treated this truck as if it were a prized item. Not to take away from the professionalism of the dealership, but the truck sold itself on the spot. Moving onto the paperwork and closing the deal, Carl was very professional, intelligent and polite (not pushy at all) throughout the process of us considering if we were going to seal the deal or not. After a few minutes of consideration, it was settled and I wanted to drive the truck home. Carl and his team provided a very competitive finance % and term which I found acceptable and we began the process. Shortly after, we moved into Pete Trolene's office to finish the paperwork. This was done promptly, efficiently, and very friendly. The entire process from the test drive to driving home was handled extremely professionally. I now have my dream truck in my driveway and can thank Carl and Pete for helping me to do so! I would definitely recommend this dealership to anyone in the market for a vehicle. Thanks City! ****UPDATE 10/5/2022: When I purchased my truck, I was provided a silver customer card which included complimentary benefits up to one year later such as an oil change, tire rotation/alignment, and winter/spring safety checks, complimentary with the nearly $50,000 purchase that I had made in 10/2021. On 10/5/2022, I arrived after making an appointment to get my complimentary tire alignment as per the terms of the initial sale. I was advised that as of 10/3/2022, the dealership was no longer honoring these cards. This is due to recently being sold to new ownership that decided, abruptly, to no longer agree to terms that had been agreed upon by the previous ownership. Your opinion may differ from mine, but I believe this to be terrible business practice. I would venture to call it unethical and highly unprofessional. Again, this was not the staff on location, this is the new ownership. I can no longer support or endorse doing business with this dealership. Thank you to the 2 staff members who accomodated me and assisted with giving me 50% off of the service, but they should never even had to do that if the new owners practiced proper ethics and integrity. This is just my opinion, but I would like it to be known to any potential patrons of the dealership. Thank you. More