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Nissan of Burleson - Service Center

Burleson, TX

4.7
438 Reviews

438 Reviews of Nissan of Burleson - Service Center

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July 06, 2023

I love the less than 30 minutes oil change and tire rotation. Great customer service. More

by Ttaylor7088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Burleson Nissan responded

Thank you for taking the time to let us know how we did. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Burleson Nissan! We sincerely thank you for the positive review, and look forward to seeing you again soon! Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

Jul 07, 2023 -

Ttaylor7088 responded

In connection to my original post, yesterday after traveling from TX to LA once my oil was changed and tires were rotated, all of a sudden while driving….a tire warning displayed on my screen that my Front passenger tire pressure was at 26. Before that it showed: Front:driver tire 33 & passenger tire 34 and Back: driver tire 34 & passenger tire 35. After I exited to a gas station to put air in the Front passenger tire that was showing 26, the Back passenger tire pressure was increasing???. I stopped putting air in the Front tire when I realized that as I continued to put air in the Front tire, the Back tire’s air pressure was actually increasing and it was showing 55 on my display screen. I called Burleson Nissan and asked for Nick. I was told to hold and immediately the call transferred to his voicemail. Nick’s voicemail was full and I could not leave a message and the call ended. I immediately called back and asked for someone in the service department. Someone named Tad answered and I asked again for someone in the Service Department. Tad stated that he works the Service Department and asked what he could help me with. I began to tell him what was going on and that’s why I called because I need to know what is going on with my car because it was not doing thus when I came in fir service and it has never done this. At this point, Tad says that the Service Department closes at 5 and is closed? ???? (I’m frustrated, also, at this point because I am stranded at a gas station in Monroe, LA and my car is doing something that I don’t understand and there is no one at the dealership, that I just took my car to that morning, who can help me.) He proceeds to tell me that it sounds like my tires need recalibrated and I can take it to a dealership near where I am. He gives me Sparks Nissan in Monroe, LA and their phone number. I, then, called Sparks and after going through everything with them (and mind you, it is storming extremely bad right now), the guy that I talked to said what Tad said about my tires needing recalibrating. He said his Service Department was closed. He asked if I had a tire gauge and I responded that I did not. He suggested that I purchase one and manually check the air pressure of each tire. He suggested that I air each tire to the appropriate pressure using the manual gauge and hopefully that would get me to where I was trying to go. I, then, called back to Burleson Nissan and asked for Tad again so that I could advise him of the situation and that I will be returning to the dealership for them to correct whatever was messed up during my visit for an oil change and tire rotation, however I was placed on hold several times, in which I asked for the owner or manager at one point and I was on hold for a total of 8 minutes and still no one answered. Finally, when a young lady answered, she could not tell me the young lady’s name who had put me on hold and she had no idea of why I called in the first place. I was so frustrated and I did not feel like going over everything, yet again, with another person. I advised her that I would be coming back to the dealership to speak with the owner of manager because I’m almost certain that they expect better service given to their customers. I did as the guy from Sparks Nissan suggested and was able to return back to TX around 11pm… late last night.

June 29, 2023

I made an appointment for my 30,000 miles service maintenance at 2pm yesterday and was greeted by David, the service technician at Burleson Nissan. David was already aware of what my car needed and h More

by Ronnie
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Avery Lattin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Jul 04, 2023 -

Burleson Nissan responded

Thank you for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

June 24, 2023

Service department is always courteous. Explains what techs found on inspection. Tryst to apply coupons to help with cost. More

by poohbear75.mm
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
David Silva
Jun 29, 2023 -

Burleson Nissan responded

Thank you for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

June 17, 2023

Great service wait one hour 15 minutes considering! as busy they where very good coffee as well More

by rhaveritt01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Other Employees : Robert magazini
Jun 22, 2023 -

Burleson Nissan responded

Thank you for taking the time to let us know how we did. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Burleson Nissan! Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

June 09, 2023

Always friendly and do quick and great work they let you know the status of your vehicle during the the time that it is there More

by Phillipandterriphil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coby Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Belcher
Jun 17, 2023 -

Burleson Nissan responded

Thank you for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Christi McCarthy Owner Loyalty Manager 817-484-3417 Cmccarthy@burlesonnissan.com

June 05, 2023

Excellent service. Honest evaluation of what my vehicle needed, and the work was completed in a reasonable amount of time. More

by streetr899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Maganzini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Burleson Nissan responded

Thank you for taking the time to let us know how we did. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Burleson Nissan! We sincerely thank you for the positive review, and look forward to seeing you again soon! Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

June 03, 2023

Steve at the Burleson Nissan was very helpful and nice. I always have a good experience there. More

by Stephrogue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Zarate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Burleson Nissan responded

Thank you for taking the time to let us know how we did. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a wonderful day! Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

May 23, 2023

Its o k. I probably won’t be back . !!!!! Good bye good bye good bye good bye More

by Duck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tad Hutchison
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Burleson Nissan responded

Thank you for taking the time to let us know how we did. We would really like to speak to you to see what we could have done better to improve your experience. Please call either myself or our Service Director, Ryan Maganzini, so we could discuss it with you. Ryan can be reached at 817-484-3502 or rmaganzini@burlesonnissan.com and I can be reached with the information listed below. Thank you, Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

May 17, 2023

The guys in service department are real nice and quick to get your vehicle done! More

by Allycat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coby Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tad Hutchison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Cartmill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lattin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Burleson Nissan responded

Thank you for taking the time to let us know how we did. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Burleson Nissan! Feel free to reach out to us if you need anything. Have a wonderful day. Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

May 09, 2023

Nick was very professional and took of my services fast and professionally. Will definitely go back for any and all of my service needs again. More

by Jtg1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2023 -

Burleson Nissan responded

Thank you for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

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