Nissan of Burleson - Service Center

Sales and Service Experience I bought a Preowned Nissan 2013 Altima From Burleson Nissan about 4 months ago and I have to say that is was a great experience and everything went sm I bought a Preowned Nissan 2013 Altima From Burleson Nissan about 4 months ago and I have to say that is was a great experience and everything went smoothly with my salesperson Ricky, who could not have been better. Now FF to July and I had a problem with my AC Compressor that a lot of Dealerships may have said it was not covered due to the fact it was out of the warranty periods. Not this one , They helped me out and even gave me a loaner so I could get to work the next day. Thank you Mike and Barry....You have a customer for Life !! More

Awesome service I had scheduled my pathfinder online for a small issue that we were having. Jason took good care of me and my pathfinder. I had to get a loaner becau I had scheduled my pathfinder online for a small issue that we were having. Jason took good care of me and my pathfinder. I had to get a loaner because it was going to take a little longer to fix my issue. I was informed on every step and Jason really made me feel comfortable leaving my car. He is seriously awesome!!! More

customer service-Jason called Jason in service dept 4-13-2016 to get oil change he said come on down and when i got there he was waiting and took care of me right away. your called Jason in service dept 4-13-2016 to get oil change he said come on down and when i got there he was waiting and took care of me right away. your service dept checked over my car for me and assured me that my car was solid to make a trip soon. Jason is a very nice and caring person to me and is always very courteous and helpful . Wish there was more like him. More

Decline of service Called for appt this morning. Explained that I needed oil change. Would be there as soon as I could driving straiht from work. Hope to be there 5:15 t Called for appt this morning. Explained that I needed oil change. Would be there as soon as I could driving straiht from work. Hope to be there 5:15 to 5:30.Was told by a female employee to come on in she would make sure I could get an oil change. I could not schedule on line that late. Got to service dept at 5:31 was told they would not be able to get an oil chang, too backed up with some waiting. Asked to talk to manager with a sharp attitude was asked if I wanted to speak to GM. I spoke to owner, but with no help what so ever. On line service hours are listed that they closed at 6. I does not say anything about not taking anyone after 5:30 so they could get out by 6. This is miss ledding. I drove just over 18 miles when I was told I could get an oil change. I cannot afford extra trips for nothing. Kimberly Hoop More

I would be hard pressed not to buy my next vehicle from this dealer. Awesome dealing with people that stand behind their product and service! Mike Kessler has taken care of us each time we've needed servi this dealer. Awesome dealing with people that stand behind their product and service! Mike Kessler has taken care of us each time we've needed service. The atmosphere at this dealership is friendly and welcoming in every department. More

Bought a used car at this dealership. Was told that my first oil change was free. Also bought an extended warranty that cover oil changes. When I went back for 1st oil change was told at first I would be first oil change was free. Also bought an extended warranty that cover oil changes. When I went back for 1st oil change was told at first I would be charged because this car took special oil and the maintenance plan did not cover that kind of oil. I went and talked to my sales rep and she got me with the sales manager who resolve the issue above and beyond what I ever expected. I feel like the overall experience is exceptional. More

Took my 2011 Nissan Armada in for service (oil change) in March 2013. It had 32,000 miles so I decided to have some minor cosmetic work done before reaching 36,000. The protection plan we have pays for serv March 2013. It had 32,000 miles so I decided to have some minor cosmetic work done before reaching 36,000. The protection plan we have pays for services,etc and they must provide me with a vehicle to drive if they ever keep mine. They kept mine but refused to give me a car to drive. A car lot full of cars but they told me the loaners were all gone. After my husband informed them we pay for that service & they had to give me something to drive the next day they gave me a Rogue. Awful car! They said some parts were back ordered & they were waiting for approval from Nissan for some of the work. Although I could never reach them. I was at the mercy of them calling me which usually was them calling to let me know they didn't know anything. They refused to fix my grill & when I ask for details why I was told they didn't know. I was in the dealership several times while they had mine. Even employees couldn't get help from their superiors. I witnessed that more than once. This place is a disaster! They had my vehicle almost a month & when I went to pick it up I got in & noticed they didn't even change the oil!! That was #1 reason I took it in! I was furious!! They wasted so much of my time more than once. When I noticed the oil not being changed I called my husband who asked to speak to manager. The manager hung up on him in the middle of conversation. They are rude & disrespectful & have no clue how to effectively run a service department. They lost my keys and so on and so on. I couldn't even talk to the general manager of the dealership! I don't think Nissan really cares but if they do we are Adam & Tammy McDavid & can be reached at 817-374-2064. Please people it's worth the drive to go to Don Davis Nissan in Arlington. Never had problems there. More