Nissan of Burleson - Service Center

Nothing but praise For some reason after my roof rack was replaced the sun roof retractable shade started to show stains.. At first I worked with Vanessa and she was v For some reason after my roof rack was replaced the sun roof retractable shade started to show stains.. At first I worked with Vanessa and she was very prompt in having this issue reviewed by management where it was decided that the liner would be replaced. I was then called by Jason to share that the parts were on order and asking me to book a date to drop my car. I left my car and when I picked it up that afternoon Jason came out and reviewed the new liner with me. It is perfect. I realize that replacing something is a cost loss for the department, but this effort also reflected well on the dealership and the service department. I am very fortunate to have worked with quality service technicians (Vanessa and Jason) and will share my pleasure with my friends and associates. More

Great people, great service I had warranty work done on my car done here and couldn't ask for a better experience! Vanessa did a great job getting my car back to me quickly. Than I had warranty work done on my car done here and couldn't ask for a better experience! Vanessa did a great job getting my car back to me quickly. Thank you for a job well done. More

Awesome! Dan Stone met me outside and was truly helpful through the whole experience. I went in for an oil change and forgot about the vehicle recall on the a Dan Stone met me outside and was truly helpful through the whole experience. I went in for an oil change and forgot about the vehicle recall on the a/c unit. Dan spoke to me about it and explained exactly why this was needed. He had it done within 30 minutes along with the oil change. Dan is a keeper!!! More

Maintenance Barry Ewald was awesome! He greeted me outside. I explained that I just drove back from Arizona and all my maintenance lights came on. He checked my t Barry Ewald was awesome! He greeted me outside. I explained that I just drove back from Arizona and all my maintenance lights came on. He checked my tire threads and explained he will have everything else checked. Kept me updated. Advise my brake fluid was dirty he changed everything that needed to be done and put me back on the road. Thank you for taking care of my car and not treating me like I’m an idiot! You are super awesome Barry! More

Upsells galore and they steal your stuff I moved to Burleson and received a flyer for a $10 oil change. It turned into $40’when I got there. I told them I was there only for the oil change an I moved to Burleson and received a flyer for a $10 oil change. It turned into $40’when I got there. I told them I was there only for the oil change and had an appointment. They said they would get to it as soon as possible. After about 45 mins they came in to try and upsell me on my air filters. I told them no and that I needed to get going so hurry up. They finally finished and charged me the $40, not $10. Now a month later I realize I’m missing my manuals, which you have to remove to pull the cabin filter so you can upsell it to the customer. So in short, they owe me a manual book for my 2015 Altima. Also, their phones ring for 5 minutes and automatically hang up on you. Great dealership 👎 After management reached out to me and replaced my owners manual, I have changed my review. Although they do upsell, which is expected - they should take into consideration the needs of their customers. Listen, and do what they want and not more. Thank you Susan for making good on my owners manual. More

Great customer service Service staff is always so very helpful! Waiting room is clean and stocked with drinks available to clients. Barry did a great job explaining what was Service staff is always so very helpful! Waiting room is clean and stocked with drinks available to clients. Barry did a great job explaining what was needed on my vehicle. More

We love Burleson Nissan! We recently had our 5,000 mile service done on our new 2018 Nissan Pathfinder. Burleson Nissan is a top-notch dealership, and I highly recommend them We recently had our 5,000 mile service done on our new 2018 Nissan Pathfinder. Burleson Nissan is a top-notch dealership, and I highly recommend them to all of my friends. Our service was done promptly and efficiently. The employees in the service department are courteous and very knowledgeable, and I am so glad we chose to purchase our vehicle from this dealership. More

oil change It took 2 hours to change oil, My car was not moved into the bay until it has been there for over one hour. Watching the techs thru the window in wat It took 2 hours to change oil, My car was not moved into the bay until it has been there for over one hour. Watching the techs thru the window in wating room the techs stood around more than 1/2 the time. It was like they were stalling More

2017 Rogue Warranty work Very courteous service rep...identified the problem and car was ready as promised. Previous service work also outstanding and completed when it was ne Very courteous service rep...identified the problem and car was ready as promised. Previous service work also outstanding and completed when it was needed. Have been satisfied with every visit to your dealership. More

Excellent service! Nick Oliver was very helpful, he explained everything in detail. Called me when the service was going to take a bit longer than expected. I would defi Nick Oliver was very helpful, he explained everything in detail. Called me when the service was going to take a bit longer than expected. I would definitely refer friends and family to Burleson Nissan. More