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Nissan of Burleson - Service Center

Burleson, TX

4.7
438 Reviews

438 Reviews of Nissan of Burleson - Service Center

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January 06, 2021

Each time I go I always receive excellent customer service. They always go above and beyond and I never feel like I've been cheated!! More

by tereesa.jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tad Hutchinson
December 28, 2020

CJ was very courteous and knowledgeable. Made sure my needs were taken care of. Even helped me find a $10 coupon. Very nice young man. More

by Wendy.brookins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CJThomas
December 24, 2020

Great! Fast friendly service. No waiting. I highly recommend Burleson Nissan for oil change, tire rotation and all your service needs. I prefer the dealership over the oil change stores. Mitch B More

by MitchB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Stripling
December 11, 2020

The service department lied about the availability of loaner vehicles when I made an appointment to get the transmission looked at on my Sentra. The advisor was rude to my son, who I had drop the car off More

by breazealeaaron16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Dec 23, 2020 -

Burleson Nissan responded

We are sorry to hear that you were not pleased with the service you received at our dealership. Have you had the opportunity to speak with our Service Director, Hutch Hutchison, yet? If not please do that at your convenience. He can be reached at 817-484-3502 or hhutchison@burlesonnissan.com. You may also reach out to me with the information below. Thank you and again we are sorry that you didn't have a truly exceptional experience with our dealership. Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

Dec 28, 2020 -

breazealeaaron16 responded

The car was in the shop for almost 2 weeks. I was not kept up to date on what was happening. When I was called to be told it was ready, I was not told there would be any charges ( I assumed the extended warranty would cover everything like when I had the car looked at for the same issues previously), and was blindsided by a bill that I wasn’t expecting. Not at all what the process should be. Highly disappointed. I am unfortunately bound to the joke of a service department by the warranty. I have learned a valuable lesson: don’t get an extended warranty because they tie you to the dealer. Unfortunately if things break again, I have to deal with the incompetence that is the new norm there.

December 10, 2020

Knowledgeable employees which resulted in excellent service. Will continue to use them for our vehicle needs. Will also consider them when/if we look into buying a new vehicle. More

by Gil Weldon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Vise, Antuan Hervey
December 02, 2020

Great service great people Fast and good Great service great people Fast and good communication TJ was great 👍🏼 Real nice guy he understand my needs and have the work done on time More

by Yonathan nissan2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ
December 01, 2020

Stirling was helpful and proactive. Excellent service. He was approachable and informative. The dealership reception was clean and the staff was very kind. Will be back More

by SmittyTX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stirling
November 25, 2020

Very good dealer. I bought my nissan frontier at this Nissan Burleson dealer almost 5 years, and this dealer is still my choice to have service for my truck. More

by vinh5000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Ewald
November 25, 2020

Always amazing service and people. I go there for all of my oil changes. The location is customized for customer’s comfort. Thank you for everything More

by Lori18305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osvaldo Payte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Vise, Barry Ewald, Antuan Hervey, Braden Acosta
November 19, 2020

Barry Ewald assisted me with the service in my Nissan Sentra. He was very professional y acknowledged. He explained me what my car needed to be repaired, also he got a loan car for me because they will More

by vicky_resc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Ewald
Nov 25, 2020 -

Burleson Nissan responded

Thank you for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burleso nnissan.com

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