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Nissan of Burleson - Service Center

Burleson, TX

4.7
438 Reviews

438 Reviews of Nissan of Burleson - Service Center

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August 30, 2021

Took my car in for an oil change to only be told I need $1500 worth of work that was just listed on a piece of paper. Nothing at all was explained to me. Apparently something is wrong with my brakes that More

by Mindys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Have no clue. Never talked to anyone other than to pay
Sep 04, 2021 -

Burleson Nissan responded

Mindys, we regret to hear that you had a negative experience with us. Have you had the opportunity to speak to our Service Director, Justin "Hutch" Hutchison regarding your experience? He would be able to look up all your information and go over what needs to be done. He can be reached at 817-484-3502 or hhutchison@burlesonnissan.com. Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

Sep 08, 2021 -

Mindys responded

No i have not spoke to Justin. Thats not even relevant. They let me drive off with a bad battery on my car and didnt even bother to say one word. They didnt even apologize for locking my keys in my car. Its also the fact that my car is only 4 years old and has all of these problems. My friends car is in your shop right now and its brand new and shes only had it since March. The fact thati told them several months ago something was wrong with the brakes and they said nothing. Now all of a sudden there is?

August 28, 2021

Awesome as usual. Barry in service and Cory in parts are second to none. Wont go anywhere else!!! More

by amulinax
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Ewald
Sep 04, 2021 -

Burleson Nissan responded

Amulinax, we're happy you found our staff to be so supportive during your experience here at Burleson Nissan. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

August 21, 2021

Quick service, very efficient. Situation was handled promptly and to my surprise there was no cost. More

by Terry.Sambrano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2021 -

Burleson Nissan responded

Thank you for taking the time to let us know how we did. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Burleson Nissan! Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

August 21, 2021

Great service! I was able to drop off my vehicle without an appointment. I drove in and was greeted within a few minutes. My vehicle was serviced and ready when promised! More

by EsiGomez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2021 -

Burleson Nissan responded

Thank you for taking the time to let us know how we did. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Burleson Nissan! Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

August 16, 2021

All went well. The service advisor was very knowledgeable about my car. I’ve been using this dealership for years with no problems and will continue to do so. More

by capn.1017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Ewald
Aug 25, 2021 -

Burleson Nissan responded

Thank you for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

August 08, 2021

I have had oil changed a couple of times and both times I come home without a valve cap on a tire. Also when had tires rotated they left off a lug nut. Need to have better quality check More

by Tdblair01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Aug 13, 2021 -

Burleson Nissan responded

We regret to hear that you had a negative experience with us. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. Have you had the opportunity to speak to our Service Director? If you haven't please reach out to him at your earliest convenience. His name is Justin "Hutch" Hutchison and can be reach at hhutchison@burlesonnissan.com or 817-484-3502. Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

July 28, 2021

I’m a repeat buyer from this dealership I never had a issue that was never resolved. The service department has always been friendly and informative about the service. More

by Blkboi605
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colson Thomas
Aug 13, 2021 -

Burleson Nissan responded

Thank you for taking the time to let us know how we did. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

July 23, 2021

Cannot say enough good about the Customer Service at Burleson Nissan. Colson worked with us in getting our car in and out in a hurry as we needed the car. More

by Rollie.ennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colds Thomas
Aug 13, 2021 -

Burleson Nissan responded

Thank you for taking the time to let us know how we did. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

July 17, 2021

The receptionist was awesome ! I was stranded on the highway car broke down and she helped me get to Angel the sales manager. Angel did everything he said he would do and then some. Customer service at More

by frederickwilliamspac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel
Aug 13, 2021 -

Burleson Nissan responded

Frederickwilliamspac, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Burleson Nissan. We sincerely thank you for the positive review, and look forward to seeing you again soon! Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

July 16, 2021

I bought a 2018 Volkswagen Atlas from this dealership in August of 2020. In March of 2021 the A/C went out and I had a warranty through them, I paid my $200 deductible and went without a vehicle for a week More

by M.andy11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Oliver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Coby Barker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Ewald, Usman Ahraf, Timothy Krolak, Mark Hawkins, Braden Acosta, Robert Maganzini, Carlos Lewis
Aug 13, 2021 -

Burleson Nissan responded

M.andy11, we regret to hear that you had a negative experience with us. Could you please respond to the email listed below with your name and phone number so I can look into your records and get with my service director? Thank you, I look forward to hearing from you. Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

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