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Burke Motor Group - Service Center
Middle Township, NJ
8 Reviews
8 Reviews of Burke Motor Group - Service Center
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December 05, 2023
Burke motor group installed a remote start in my 2023 Colorado after being told why other dealers told me Chevrolet couldn’t do it for this model due to a locking tailgate. Thanks for the service departm Colorado after being told why other dealers told me Chevrolet couldn’t do it for this model due to a locking tailgate. Thanks for the service department for completing this More
by Me
Employees Worked With
Service
June 12, 2022
I purchased my Chevrolet Silverado from Burke. I've owned the truck for two years. Recently my radiator began to leak. I called to see if I could get my truck in, but it was a week and a half wait I've owned the truck for two years. Recently my radiator began to leak. I called to see if I could get my truck in, but it was a week and a half wait. I took it to a local mechanic, Seitz, who diagnosed the issue. They said I could drive it as long as I continued to refill it, but recommended the radiator be changed. They also suggested I reach out tonsee if they, Burke, might work with me as it appeared the crack was a defect. And of course I am over my warranty miles, so I was facing a $1200 repair bill. I called Burkes service department and they still couldn't get me in. I tried explaining what I was dealing with and was met with a very callous attitude. I asked if they'd be willing to work with me, and was told, we have to see it first. You either will, or won't. It's not that difficult. Disgusted with my Burke conversation, I called Gentilini Chevy. They were much more receptive and helpful. They told me to contact GMC, gave me an appointment two days out, and took care of the radiator for half the cost quoted. Gentilini has a new forever customer. GMC also called me and awarded me 40,000 points toward a future purchase. This is how business should be done. The folks at Burke should take lessons, they need the help More
by Frank B
Employees Worked With
Forgot the name
June 05, 2021
Went to Burke for my first oil change yesterday. Spoke with Brian Dunlevy and what a professional experience I had. It couldn't have been any easier on my part. My car was done in under an hour. Thank you with Brian Dunlevy and what a professional experience I had. It couldn't have been any easier on my part. My car was done in under an hour. Thank you Brian More
by Ed57nomad
April 12, 2021
Nice work on warranty, recall and upgrade work on two separate occasions in February and March 2021. Work completed before or on time quoted. Thanks. separate occasions in February and March 2021. Work completed before or on time quoted. Thanks. More
by jodya3@comcast.net
Employees Worked With
Mike Prettyman
December 24, 2020
Service is horrible DO NOT GOT THERE. Unqualified service Manager and technicians. I would stear Clear. Thanks for a brand new 74k truck with bad tires. Jesse Gery Manager and technicians. I would stear Clear. Thanks for a brand new 74k truck with bad tires. Jesse Gery More
by Jessegery78
March 26, 2020
Knowledgeable Personnel Greeted promptly -listened to my concerns-knowledgeable service agent and mechanic came out to speak with me in person-was in and out in no time-and w Greeted promptly -listened to my concerns-knowledgeable service agent and mechanic came out to speak with me in person-was in and out in no time-and was able to schedule service appointment quickly. More
by Deb
Employees Worked With
Don't Recall
July 26, 2016
recall simple and friendly, I received a recall notice from on-star for the trailer hitch on my 2016 gmc canyon. I had 2 sleepless nights in fear on gmc service after my first e I received a recall notice from on-star for the trailer hitch on my 2016 gmc canyon. I had 2 sleepless nights in fear on gmc service after my first experience with Burns gmc in Marlton ,new jersey. Finally i went to Burke motors in Cape May Court house, nj. They where friendly and appeared to want a customer unlike my selling dealer,(burns in Marlton ,nj). i was pleased at there investigating of the issue. They informed me the trailer hitch was back ordered, but they would keep me updated. Friendly and updating customers, new experience. I left and 10 minutes later got a phone call asking me to return to the dealer. They inspected the trailer hitch and reviewed the recall papers . My vehicle was clear and safe and I am thankful. I received a survey from the dealer but they never provided an ID or Password so u spend 30 min. of ur time filling it out and then can not submit it. contact them and they send another survey again no user ID or Password. Contacted gm customer service and the 4th and 5th person i spoke to transferred me to call my own phone. gm has an issue. Burke motors was a breath of fresh air, More
by wayne swope
Employees Worked With
do not know names
