Burke Chevrolet

failure to correct / diagnose safety issues Hate to give all of Burke a bad rap but honestly fix an issue before it's a customers problem! Had an issue with oil consumption for a while, tests do Hate to give all of Burke a bad rap but honestly fix an issue before it's a customers problem! Had an issue with oil consumption for a while, tests done but inconclusive because of inadequate test results and documentation. Why is this now my problem? Extended warranty to replace Pistons because they have been known to corrode due to faulty systems pertaining to the oil and fuel consumption. There are specific guidelines to which the extended warranty applies. Customer's experiences/complaints is not one of them. Specific parameters for detecting oil consumption issues. So, for me to tell you that my vehicle has almost stalled, numerous times with my young child in the car must not be of any concern to address or diagnose a problem. The problems arise when the oil diminishes. Why make problems for customers? Your check engine light is on but when we diagnosed it, a bunch of other lights came on so it could be from anything. How does that help me? That creates another problem. The vehicles issues are now problematic for my life. I'd be happier without this vehicle. I'd be more secure taking a PVTA! Very frustrating to get the "run around" all the time. Sickening, where's the customer service? I've had excellent customer service from companies who haven't taken my money, yet you have taken 16,000+ and no customer service whatsoever to help my Needs. More

We have bought a number of vehicles from Burke Whitaker, and have always been treated fairly and are absolutely satisfied. In addition (a very important addition) their service department is top-notch and and have always been treated fairly and are absolutely satisfied. In addition (a very important addition) their service department is top-notch and unequaled. They are fair, have *never* suggested unnecessary work, and moreover are very honest about addressing issues that need immediate attention versus letting something wait a little. The staff knows us when we walk in and we are *always* made to feel like valued customers. We genuinely LIKE Bryan and his excellent staff.<br><br>We recommend Burke Whitaker whenever we can!!<br> More