Burien Chevrolet - Service Center

Our Volt has been in twice now for warranty service on the voice recognition system called in by the Volt advisor. The first time the service was not done in spite of the car being there for hours. The ex the voice recognition system called in by the Volt advisor. The first time the service was not done in spite of the car being there for hours. The excuse, oh, you want a software update? That technician doesn't work today. The second time was 3 months later. There is no heat in the car, the backup camera is virtually useless in bright sun or at night and the first issue with the voice recognition is still there. Repair is authorized for all items by the Volt adviser ahead of time. I go to the dealer and the service mgr says he has no record of the voice recognition software update. Some one must have "deleted" it. This man is a BS artist. I insist that they do the work and call the Volt adviser if any questions. I leave the car there all day. When I go to pick it up I am told the heater is fixed, they did an unmentioned warranty update, but did not do the voice recognition system and did not upgrade the backup camera in spite of it being on the repair ticket authorized by Chevrolet. I have no faith in this dealership anymore. Each trip into the dealer is costly for me. I have to take a ferry in just to get the car serviced. This is the first time in 35 years of new car ownership that I have had dealer issues. Seeking a new one now. More

I'd been using Burien Chevrolet for some time when this happened. I'd been through a lot with them. Engine needed replacing because it threw a rod. $4,800 that cost me. Water pump went out. $290 that cost happened. I'd been through a lot with them. Engine needed replacing because it threw a rod. $4,800 that cost me. Water pump went out. $290 that cost me. Every issue I had, I brought my car too them. I get an SES light and I bring it to them, they tell me an oxygen sensor is out and must be replaced. I order the part from them for install. They install it. I see on the wall a poster promoting AC Delco parts and the quality of these American made parts. I trust they are quality no doubt. What really was a seller was that the Poster ALSO stated the following parts came with "Lifetime Warranties", including parts like Water Pumps, AND Oxygen sensors. I notice on my bill that there is no star next to the water pump ( a star like so * means it is a Lifetime warranted part ). So I ask the cashier/service specialist lady about this, and she gives me the blankest, dumbest stare like I asked her the square root of something. I hate to be harsh, but people with no obvious knowledge of automobiles should not be a "service specialist", but anyways she sends me to the gentlemen at the counter, Dwayne, and I ask why no star is present indicating a lifetime warranty. He laughs out loud, and says quote "Oxygen sensors are disposable parts, they go out no matter what and we don't warrant them forever." I pressed a little harder and his superior backs him up and says to some effect "GM recently changed their standards of what is warranted to life, Oxygen sensors no longer are in that category." I asked him why the poster was on the wall, literally 3 feet from him, saying otherwise. He just shrugged his chubby shoulders. I was young, naive, and 19 at the time so I didn't pry it. I think back now and I feel abused, like perhaps my youth was taken advantage of. I now do my own mechanics, but I never once returned to Burien Chevrolet. And that was 3 years ago. I plan on keeping that streak. More