Burien Chevrolet - Service Center

They fixed the issues with my truck which yay awesome but mechanic some how broke my windshield and they needed to special order and was a week out brought it back in they got it installed in a timely manner mechanic some how broke my windshield and they needed to special order and was a week out brought it back in they got it installed in a timely manner very apologetic about the break I get sometimes things happen was I happy no but I smiled knowing it was in good hands thank you More

So I have a 2012 Chevy Silverado. I was told the rear brakes needed new pads, that was fine. Well, when receiving my bill, there was a charge for machining the rotors. One major problem, the rear brakes brakes needed new pads, that was fine. Well, when receiving my bill, there was a charge for machining the rotors. One major problem, the rear brakes on my truck are drum, so obviously no rotors. Prior to this, I brought my truck in because the oil gauge was fluctuating wildly. Plus, the engine light came one, I was told the engine needed to be rebuilt or replaced! Took it to another shop, they fixed the issue (a filter over the oil sensor) at a cost of $200. You have lost my business. More

I took my 2008 chevrolet avalanche in for simple safety inspection since I owned it only 5 months.. Results come back 1800$ in work and says need a new oil cooler lines trans cooler lines and oil pan gaske inspection since I owned it only 5 months.. Results come back 1800$ in work and says need a new oil cooler lines trans cooler lines and oil pan gasket. I said simply I'll have to do it another time to save some money for how high the charge is and I am a compitent mechanic. So I priced my own parts ordered all them all for under 200$ het tje parts go to install on my truck and comes to find out I do not have oil cooler lines existing on my vehicle but it has a return to the pan. Wich they wanted 450$ for parts and labor and I'm convinced would have charged me and never done the work. I am baffled on how they would try and pull a fast one during times we are in. I wouldve paid the 1200$ to have the trans cooler lines and oil pan done but 1800 was out of ky budget. I was able to install all my parts myself in 1 day labor for a novice mechanic truck fixed for 85$ and oil cooler lines sent back for refund. Not to mention safety check should be checking spark plugs and all firing components. I just did my plugs wires and coils and my plugs were soo foul and a couple finger tight i either dont think they checked or tried to hurt my motor thinking I'd come back. But theres no chance. I dont even think they touched my truck with anying but a flashlight for 150$ fee. I Not happy or impressed with them . More

Service center ruined my new CAR!! So I bring my new car into Burien Chevrolet to get a new battery put in. It's difficult because they have to take out the passenger fender to get to it. There is also a to into Burien Chevrolet to get a new battery put in. It's difficult because they have to take out the passenger fender to get to it. There is also a tough bolt to get to inside the door jam. I watched a YouTube video on how to do it and they say to be extremely careful talking that bolt out because you can chip up the door. So I decided to have the dealership do it instead of messing up my car. I supplied the new battery and had them swap it out for $95. What do you do when these guys roll it out like this??? What recourse do you have when they do this to your property? I have pictures of the car before I took it in that show zero damage before I brought it to them. There are numerous bolts missing (including the tough one in the door jam, they just left it out) and dinged up my door really bad. The fender is LITERALLY JUST HANGING THERE!! DON'T GO HERE!! More

Go to a different dealership Wish I would have read these reviews a few months ago. Terrible service, lack of transparency, prices jacked up just because they can. Do yourself (an Wish I would have read these reviews a few months ago. Terrible service, lack of transparency, prices jacked up just because they can. Do yourself (and your wallet) a big favor and take your car somewhere else. More

Go somewhere else if you can I purchased a Cruze here in 2013. The 2011-2015 Cruze was a decent enough car for the price point. I did not go into the deal with a good understandin I purchased a Cruze here in 2013. The 2011-2015 Cruze was a decent enough car for the price point. I did not go into the deal with a good understanding of car buying and ultimately paid too much. But that was six years ago. Lets talk about the service department. There are a FEW friendly people working there but getting updates from the others is like pulling teeth. Communication between the service desk reps and the actual mechanics doesn't seem great. Pricing is high because it can be. They wanted to charge me $140 for a diagnostic when I had a check engine light on. !? It takes a minute and if they had just done it for me, since I was there for an oil change anyways they probably would have sold me something else (possibly even legitimate). Instead I bought my own diagnostic tool off Amazon for $100 and won't ever go to a mechanic again without already having a good idea of what is wrong. I have experienced much better service, communication and even car washes from other Chevy dealers. Go anywhere else if you can. Don finished up my last visit there when the other guy flaked out after not getting me a repair quote while there was still time to have the work done. When I received a quote my car was already in "wash". More

Our Volt has been in twice now for warranty service on the voice recognition system called in by the Volt advisor. The first time the service was not done in spite of the car being there for hours. The ex the voice recognition system called in by the Volt advisor. The first time the service was not done in spite of the car being there for hours. The excuse, oh, you want a software update? That technician doesn't work today. The second time was 3 months later. There is no heat in the car, the backup camera is virtually useless in bright sun or at night and the first issue with the voice recognition is still there. Repair is authorized for all items by the Volt adviser ahead of time. I go to the dealer and the service mgr says he has no record of the voice recognition software update. Some one must have "deleted" it. This man is a BS artist. I insist that they do the work and call the Volt adviser if any questions. I leave the car there all day. When I go to pick it up I am told the heater is fixed, they did an unmentioned warranty update, but did not do the voice recognition system and did not upgrade the backup camera in spite of it being on the repair ticket authorized by Chevrolet. I have no faith in this dealership anymore. Each trip into the dealer is costly for me. I have to take a ferry in just to get the car serviced. This is the first time in 35 years of new car ownership that I have had dealer issues. Seeking a new one now. More