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Burien Chevrolet - Service Center

Burien, WA

2.9
23 Reviews

23 Reviews of Burien Chevrolet - Service Center

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April 09, 2025

PREDATORS! ! If I could give my treatment zero stars I would. I think they met a woman alone and saw dollar signs. I scheduled service on 3/22 for a recall(fr More

by pPamela Houston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Rodis
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

Came in with leaky tire which I had filled with a sealer kit. It was leaking anymore but to be safe I wanted to have it repaired if possible. Waited over an hour then was told the tire was not salvageable-- More

by mellowaite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not catch name
July 14, 2024

I brought my Chevy Bolt in for service and picked (tire rotation and general maintenance. I started on my way home and a check car light came on. I called and they squeezed in a quick check the same day. D More

by ArtMusic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Smith
June 12, 2024

Quick, excellent repair service. Satisfied customer business and personal vehicle service for over 17 years. More

by allanwelke
Recommend Dealer
Yes
Employees Worked With
Larry in service
April 08, 2024

It was the worst experience ever. When I go back to pick up my car, I will be calling the police department to file a report. I took my husband's car in for service 1999 Cadillac de More

by schrelljw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Perez
Apr 18, 2024 -

Burien Chevrolet responded

Thank you for your review. Due to the details contained in the posting, we may not comment at this time. Best regards.

January 29, 2024

Burien Chev is the best! ! They always take care of me and treat me like part of the faminly. More

by bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Smith
January 11, 2024

It went smoothly. Upon walking to the front desk in the service department, they directed me to the person that was to help me.. Fanuel was his name and he explained u More

by Dynagmon
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fanuel
June 13, 2023

worst service department ever please don’t go there, i am not recommending to no More

by asifkhan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I forgot her name, Brandy Kiehn
April 03, 2023

Service is slow. A little over 2 hours for an oil change. Radio was on when I got in my car and I don't even listen to the radio. I use AUX. The prices for an oil cha More

by Coko
Recommend Dealer
No
Employees Worked With
Brandy Kiehn
Apr 06, 2023 -

Burien Chevrolet responded

Coko, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (206) 243-5800 to discuss your concerns, as your satisfaction is of utmost importance to us.

March 24, 2023

I had the worst service, they were rude and very disrespectful and dishonest. My bill was changed to reflect a higher amount and when I asked about why my bill was so high I was told they added a bu More

by Kr_21young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandy and Raffele
Mar 28, 2023 -

Burien Chevrolet responded

Thank you for this review and the several other reviews you've left. I'm glad we could connect by phone. Unfortunately, the $2.98 in environmental HASMAT fees is a government requirement. In regards to the questions surrounding the conduct of the dealership representatives you raise here, I was able to review the video of your interaction with them, and it clearly shows that they were very professional. It's great to be able to "watch the instant replay", and see that the rigorous and ongoing training programs our staff undertake are having a positive effect. All the best to you. Dennis King, Service Manager.

Apr 01, 2023 -

Kr_21young responded

Hi Dennis, I was wondering when I would hear back from you since you promised to follow up with me on this matter. I had over $70 of Overcharges that was unexplained charges and later had to be refunded to my CC. I am only wanting to know how this happened? Especially since you have ongoing training?

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