Burdick Mazda

I took a 2020 model in for a routine transmission fluid change. I had to argue with the service manager that despite Mazda saying their transmission oil is lifetime rated. Anyone who knows vehicles and mai change. I had to argue with the service manager that despite Mazda saying their transmission oil is lifetime rated. Anyone who knows vehicles and maintenance knows this isn't true. When he agreed to do the work, I specifically requested that the fluid and filter would be changed. When I took the vehicle in, the technician again argued that it is a lifetime oil. I again reiterated that I want the fluid and filter changed. The intake process and inspection was thorough. Facilities were clean. However, the car was ready within an hour. When I looked at the bill, no filter was listed and there was one less quart of fluid used than the last time I had this service performed at an independent shop I trusted. In addition, it should take close to an hour for the gasket sealant to cure before the engine should be started and the transmission used. In short, I believe they never dropped the oil pan and changed the filter -- something I had specifically requested and was written on the shop order. I gladly would have paid the price to have the work done completely and as requested. I will no longer trust Burdick Mazda to service my car because I don't know if they'll use the parts required to do the job properly nor to actually follow the repair procedures. More

Excellent customer service and short wait time. The whole service process was easy and they made sure I understood everything that was done to my vehicle. Will definitely get my car serviced here a The whole service process was easy and they made sure I understood everything that was done to my vehicle. Will definitely get my car serviced here again. More

They employees were Extremely professional, kind, and informing. They helped me look over my car and told me what was wrong and what to fix. Would recommend always! informing. They helped me look over my car and told me what was wrong and what to fix. Would recommend always! More

Eric was very helpful and accommodating with scheduling and able to fit me in for serviceat that time and able to fit me in for serviceat that time More

Very easy process from start to finish. No high pressure tactics. I dragged my feet while shopping for over a year because I dreaded the typical dealership experience, but that was not the No high pressure tactics. I dragged my feet while shopping for over a year because I dreaded the typical dealership experience, but that was not the case at all. More

Dorian was excellent to work with, and made the purchasing experience from test drive to pickup simple and easy. Will definitely return to purchase my next Mazda. purchasing experience from test drive to pickup simple and easy. Will definitely return to purchase my next Mazda. More

Kirk was very respectful, courteous and knowledgeable about my car lease and went the extra mile to assist me. about my car lease and went the extra mile to assist me. More

The wait was way too long. I was there on a Saturday and waited 3 hours only to be told it’ll take 1.5 hours to service my car but they closed in 20 mins so I had to come back I was there on a Saturday and waited 3 hours only to be told it’ll take 1.5 hours to service my car but they closed in 20 mins so I had to come back another day to get it done. When I came back another day, they told me it would take an hour and 15 to 30 mins, but I was there for 4 hours only for my service light to still be on and my car wasn’t even washed when I asked for it. I went back inside to tell them so they took it back to get it washed, but they told me the service light was on because I need an oil change which wasn’t what my appointment was for, but they should’ve told me that was something I needed to do while they worked on the car. They said getting an oil change done that day would be another 30 to 45 mins, but it probably would’ve been at least another hour so I said no and went to Valvoline instead. Valvoline got my oil change done in less than 30 mins plus they changed my windshield wipers and air filter. I’m never coming back here again except to return my car after the lease is up. I won’t be getting another Mazda. More

Ken helped me with my purchase and was very informative, understanding and supportive with the setup of my vehicle. understanding and supportive with the setup of my vehicle. More

Helpful staff quick service. I am very happy with my purchase and the customer service. I am very happy with my purchase and the customer service. More