Burdick Ford

2017 f150 Saftey RECALL door locks freezing and do not Latch Burdick conf this truck was part of Saftey Recall Said i have to drop off Truck and they would check to see if this truck was having this prob Latch Burdick conf this truck was part of Saftey Recall Said i have to drop off Truck and they would check to see if this truck was having this problem Really thats why i called them ??ive had this truck for 3 years and have had this problem everytime it freezes!! then she informed me that I would have to leave it for more then a few weeks then they needed to get a welder??? how long would that take ?? I live in north Country in NY am i supposed to walk now ??Loaner Vech ?? no responce from her ?? I could see if they scheduled an appointment when they have the recall Door Latches to replace them ?? Ive been a mechanic for over 50 Years and Have never treated a customer such as the Ford Dealers In NY they have No Respect For new or old Customers and no compassion at all Not my problem is No answer!!! Ive been a loyal Ford Truck Buyer for over 50 Years and i Think Ford And their Dealers should Stand up and Fix Their Mistakes And "" disign Flalls ""Thats what they are calling their new design Door Latch a design Flall So FIX IT ?? Im Not Impressed with DECEIVING Dealers and Service departments Whom Own and Operate A Ford Dealership What Are you Thinking Ford Motor CO ??? FIX IT More

Not very helpful staff Leased a 2017 Explorer in February, 2018. As part of the deal, Burdick gave us a coupon for a free oil change. I misplaced the coupon. Even though Leased a 2017 Explorer in February, 2018. As part of the deal, Burdick gave us a coupon for a free oil change. I misplaced the coupon. Even though Burdick Ford had our records and showed that the vehicle had never had an oil change, they did not honor the free oil change. My wife complained to the Burdick family head quarter, and have since received another coupon, and reimbursed me for the cost of the oil change. So, that was good, even though Burdick service department was not involved. On another occasion, I called on a Tuesday for another oil change to be performed the following Saturday. But, they would not accomodate my request. Finally, today I called them and literally begged them to schedule me either today or tomorrow for another oil change because I received an emergency and I needed to drive to Florida on Saturday morning. Once again, Burdick Ford service personnel would not accomodate my request to perform a simple oil change. Thankfully, Burdick Lincoln/Mercury dealership in Drivers Village worked around their schedule and will perform the oil change tomorrow.. To put it simply, I simply don't care for Burdick Ford Service personnel or their willingness to help out their customers. More

Went in with warranty issue. Was denied. Contacted Ford customer service. Was granted warranty coverage for repair and still ignored by this dealership. Never contacted me for appointment. I called them on customer service. Was granted warranty coverage for repair and still ignored by this dealership. Never contacted me for appointment. I called them on three occasions and was told I would be contacted, never happened. I would not recommend the dealership or the body shop to anyone. Totally incompetent. More