Burdick BMW

Disappointing experience! I would encourage a drive to the Carbone BMW dealership in Utica!................................................................................................................. the Carbone BMW dealership in Utica!............................................................................................................................................................... More

I scheduled an appoinment to have my car serviced because there was oil leaking under the hood. I live 70 miles away from the dealership, so I dropped the car off early morning. I waited in the door of Brian there was oil leaking under the hood. I live 70 miles away from the dealership, so I dropped the car off early morning. I waited in the door of Brian office, and finally he acknowleged me and told me he would be with me as soon as he finished the customer he was with. The customer left and another gentleman walked into Brian's office, and he proceeded to help him and forgot I was sitting there until he walked out of his office to go and retreive the gentlemen's vehicle. At that time he told the gentleman, he had another customer that was ther prior to him. My husband and I walked into Brian's office, the gentlemen was still sitting at Brian's desk, Brian proceeded to ask me personal information with the gentlemen still sitting there, not one time did Brian ask the gentleman to leave so that my husband could sit down with me, so my husband had to stand, while a stranger sat besides me and listen to everthing we discussed. Talk about lack of privacy, that was just the first issue. The second issue is the fact, that when I got home, my car was still leaking oil, there was oil all over the engine, even after they said they had degreased the engine. I called the service department back and this time I spoke with Dan, whom I passed the phone to my husband so he could better explain where oil seemed to be coming from. Dan told my husnad that we must have some defective parts, I have had this car since 2004 and never had any problems with it. If they knew it was an oil leak why didn't they check more into the problem to find out where the oil was coming from. I would not recommend this company to anyone. I called BMW Customer relations and reported this incident to them, they advised me that this company has poor custoemr service ratings. More

I took my mother's 325Ci in for service a few times because it is the closest dealership, but it was not purchased there. There was a problem with the transmission and they updated the software and th because it is the closest dealership, but it was not purchased there. There was a problem with the transmission and they updated the software and that fixed it, so that was OK. The next problem was a small gap that let air in the back of the driver's window. They said they fixed it, but it was the same. I told them again and they same thing happened. The next time was the most fun. The inside door handle on the passenger side stopped working. To fix it they had to take apart most of the door and remove the glass. They put the glass back in, but didn't adjust it properly. Later that night, the window shattered under the pressure from the poorly adjusted window. They replaced it for free but it was an extra trip out there and very inconvenient. They blamed it on a faulty window actuator (yeah, the day I got it home from service where the window adjusted... sure). I would not recommend it for service. I don't know if they are any different with sales. More