Bulldog Kia - Service Center

Bulldog Kia responded

Thank you for your feedback. Your Sorento was in our service department because of concerns relating to the transmission. We performed a TSB (Technical Service Bulletin) for a transmission controller update and at the same time inspected the transmission fluid. The transmission fluid was dark and as a precautionary measure, we recommended the Trans Flush in the best interest of your vehicle. Bulldog Kia prides itself on providing honest service to all of our customers. This includes making recommendations of services based on the actual condition of your vehicle. Bulldog KIA is committed to delivering the highest level of customer service and satisfaction and as much as we strive to accomplish this with 100% of our customer occasionally we miss the mark. In this case we have refunded to you the entire cost of service which not only included the trans flush but also included an oil & filter change and tire rotation. We hope that this gesture helps retain your patronage, we value all of our customers and know the only way to grow a thriving and loyal customer base is to continue to deliver exceptional customer service and make it right when we don’t. If there is anything else we can do please don’t hesitate to contact me and I would be happy to speak with you further. Sincerely, David Kernall – General Manager bulldogkiausa@gmail.com