Bull Valley Ford
Woodstock, IL
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whole dealership is a joke This dealership is struggling to say the least. I am going to give it a full review in hope that someone actually pays attention. First of sales, well This dealership is struggling to say the least. I am going to give it a full review in hope that someone actually pays attention. First of sales, well I am actually pretty sure this dealership does not sale cars period. They have inventory but I drive by about five times a week and the same cars/trucks are still sitting there. I have gone to this dealership more then five times looking for cars/truck and normally the used selection is terrible. The last truck I looked at was a 2010 ford f-350 diesel. I saw one was available and went to check it out. It was a awesome looking joke of a truck, looked great from about 20 feet away by clearly a used plow truck and the underneath was basically gone. When I asked the salesman why they feel this truck is worth above $2000 above market he said that this is how this dealer markets their truck and the appraised in used good condition standards There were rust bubbles on the rear fenders The service department, so I bought a ford f-250 at a different dealership and the radiator started leaking, also the overhead light stopped working. I made an appt and called to ensure that a loaner car would be available, I was told that they aren’t that type of dealership and that they only have like 6 loaners and that a loaner car had a 3-week wait time. Lucky I live and work in the same town so I dropped it off and sucked it up. I get a phone call that the radiator needs replacement and that there is a wiring issue with the light! Great but they can have it done ASAP and parts are on order. I think it pretty weird that they could get my f-250 diesel radiator out and in within that timeframe but figure they are just guessing. The next day I get the truck back, the light wiring costing $775.00 and still doesn’t work!!!! The radiator looks like the used stop a leak and sprayed gray paint on the old radiator? At a cost of $2400.00 So long story short, I and anyone I know will never ever take anything to this dealership ever again, lucky for me will suffer no big loss as ford dealers are all over the place here. So please do yourself a favor and used a good dealership. More
Purchases keep getting easier! Just bought my 3rd F150 from Bull Valley. The process keeps getting easier. In and out, no hassle or sale pressure. Thanks Alex and Jose! Just bought my 3rd F150 from Bull Valley. The process keeps getting easier. In and out, no hassle or sale pressure. Thanks Alex and Jose! More
False advertisement False and deceptive advertisement. Pushy sales, before I could even sit down or explain what I was looking for they wanted my social and my income.If False and deceptive advertisement. Pushy sales, before I could even sit down or explain what I was looking for they wanted my social and my income.If you have received a mailer saying that you won, you didn't. My flyer clearly stated if you received an ignition key and your numbers match you win $18, 000 cash or the new 2018 Ford ecosport. nope, they take you to the board and they give you a dollar scratch off lottery ticket that was not even in the original advertisement. Stay away at all costs. More
Actually enjoyed this salesman! I HATE shopping for cars! I hate the pushy salespeople! There was NONE of that here! Very relaxed atmosphere and easy to deal with! Paul is a supe I HATE shopping for cars! I hate the pushy salespeople! There was NONE of that here! Very relaxed atmosphere and easy to deal with! Paul is a super friendly guy and was very helpful. Did not try to xx his way around something. If he didn't know the answer he told us, without pretending to know it all. Then he would go about finding the correct answer! Will definitely recommend this dealer! More
Customer Service was great! Will Foster was very attentive and enthusiastic about finding a vehicle that was within my budget and specifics that I was looking for. The service Will Foster was very attentive and enthusiastic about finding a vehicle that was within my budget and specifics that I was looking for. The service records were made available for review and vehicle history, the honesty was much appreciated. Overall the experience through the financing was a positive experience and I would recommend to others! More
"Top Notch Service" Generally, it's the customer who gets all the attention. This time, the Stels would like to thank our sale consultant, Bill Schultz, for his "TOP NOT Generally, it's the customer who gets all the attention. This time, the Stels would like to thank our sale consultant, Bill Schultz, for his "TOP NOTCH" customer service in helping us choose a beautiful car. Bill has the most pleasant personality and smile, and never put us under any uncomfortable pressure. On the contrary, his pleasant voice answered and explained all our concerns many times, and made our experience purchasing a car as a pleasurable "FIRST." Actually, we had another car in mind at another dealership and decided what Bull Valley had to offer us, we could not pass up. They wanted to make us truly happy. Anyone wanting superior quality service in buying a car, which is a tough purchase to make to begin with, should see BILL SCHULTZ in sales and ED O' BRIEN sales manager at Bull Valley. These are two fine men that will give you the experience we all deserve, and treat you like you've found two new friends! Thank you BILL and ED! New Customers........T and C Stel August 3, 2018 More
Professional organization I have purchased many cars from Bull Valley Ford and just recently a new truck. Alex has been my salesman on each sale. He is very professional and a I have purchased many cars from Bull Valley Ford and just recently a new truck. Alex has been my salesman on each sale. He is very professional and a caring person. The sales staff are very friendly as I have talked to many of them over the years. Jose is an excellent manager and concerned that the business is treating customers fairly and he is always willing to take some time to talk and see how you are doing. The owner is a great person whose business is supportive of the community and it's schools. Mike and Shawna in service are patient and communicate repair information to customers very professionally. I have sent many of my friends there and they have purchased vehicles and thanked me for sending them there. Bull Valley Ford is a great place to purchase a vehicle. More
After a little rough start, ended up getting a great deal Initially ran into a bit of confusion with management as to which vehicles would qualify for the current radio/TV/print ad they were running. This wa Initially ran into a bit of confusion with management as to which vehicles would qualify for the current radio/TV/print ad they were running. This was quickly resolved however, and I ended up getting a great deal on a new 2018 Escape. Sales person Mike C. was outstanding throughout the whole process. (5 stars) I would definitely use him again in the future and recommend him to others I know. Larry in Finance was great too. Very satisfied customer all said and done. More
Top rate dealership Very professional sales team that makes you feel relaxed when making your decisions. Very helpful in putting you in the vehicle YOU want, unlike other Very professional sales team that makes you feel relaxed when making your decisions. Very helpful in putting you in the vehicle YOU want, unlike other dealers. More
got sales was a wonderful experience buying a used car would go back. He was very helpful and gave me a great deal. Was very happy with bull valley ford was a wonderful experience buying a used car would go back. He was very helpful and gave me a great deal. Was very happy with bull valley ford More