Buick Lakeland - Service Center

I have brought my car in multiple times and don't get a car wash. When I picked it up the last time, I made mention of it, their answer was, well do you want us to wash it now?... My reply was NO! you'v car wash. When I picked it up the last time, I made mention of it, their answer was, well do you want us to wash it now?... My reply was NO! you've had the car all day for a simple oil change.. ***I still am upset about the unresolved ceramic coating that has left my car damaged with swill marks on it, that the body shop states they didn't do, but they weren't there when I brought the car in to get the ceramic coating done but they were there when I looked at the car in the sunlight a few days later. The swirls look EXACTLY like a buffer did it. I don't know why I waste my time on these surveys, when I complain there are no responses or changes. I love the car and the dealership has been very helpful when I drop my car off, but for a simple oil change it shouldn't take all day and not get washed. More

I do not like being charged a 3% fee to use my credit card to pay. That is my preferred payment method and I do not appreciate being charged a ridiculous fee to use it. There is no way it costs you alm card to pay. That is my preferred payment method and I do not appreciate being charged a ridiculous fee to use it. There is no way it costs you almost 30 dollars for me to use my card. I feel this fee is predatory and that the dealership is taking advantage of people. I am pretty disgusted by this. More

I had an excellent experience purchasing my Subaru thanks to Howard and Jessica Kent. Howard was knowledgeable, competent, and always communicated within a reasonable time frame. He worked diligently with my to Howard and Jessica Kent. Howard was knowledgeable, competent, and always communicated within a reasonable time frame. He worked diligently with my budget, making the process smooth and stress-free. Jessica, the finance manager, also played a crucial role in making this a pleasant experience. She answered all of my questions and alleviated my anxiety about making such a big purchase. I highly recommend both of them for their professionalism and dedication to customer satisfaction! More

They gave me a bonus in the day and it was a good thing because they had computer problems and weren't able to get my car ready until about 5:30 but everything was fine because they had computer problems and weren't able to get my car ready until about 5:30 but everything was fine More

Marcos S did a fantastic job explaining everything and getting me in and out in a timely fashion. Excellent customer service! getting me in and out in a timely fashion. Excellent customer service! More

Not the same since the Cannons sold it. Service has declined. This says I have to have 15 words. Service has declined. This says I have to have 15 words. More

They had low pressure sales. The service department is very helpful especially my service provider Michael. The service department is very helpful especially my service provider Michael. More

Shouldn’t have a minimum word requirement! I should be able to say what I want! I should be able to say what I want! More

Not quite the family owned business it was, but hopefully it will be soon. The staff was friendly and helpful. it will be soon. The staff was friendly and helpful. More

Was getting it serviced and also needed an estimate for glass replacement, thinking I would have to come back at a later date for the body work. Fortunately, they already had the part and were able to tak glass replacement, thinking I would have to come back at a later date for the body work. Fortunately, they already had the part and were able to take care of the repair as well. Staff is always honest and helpful! More