Buick Lakeland - Service Center

This was a follow-up service to a previous service that did not resolve the issue. Service Adviser Marcos Ortega wrote up the service order, provided a loaner vehicle, and called me as soon as the car was did not resolve the issue. Service Adviser Marcos Ortega wrote up the service order, provided a loaner vehicle, and called me as soon as the car was complete and ready for pickup. The only issue was the length of time it took for the write-up at drop-off and closure at pick-up. You may want to allow for flexibility of another person to step in and assist the Service Writer that was already a bit overwhelmed with a customer. Overall, my experience with your Service Department has always been positive. Thank You, Dave Baker More

Friendly and great communication. I recommend Subaru to all of my friends and family. Awesome! I recommend Subaru to all of my friends and family. Awesome! More

Fred was very patient and answered all of our questions. Made our experience a lot less stressful than I was anticipating. Would definitely recommend him if you are searching for a car. Made our experience a lot less stressful than I was anticipating. Would definitely recommend him if you are searching for a car. More

I think prices are quite high and my costs are more than necessary. I would appreciate having a routine service at a more nominal fee. necessary. I would appreciate having a routine service at a more nominal fee. More

Polite, good service, waiting area has snacks, clean bathrooms, great customer service, fast, on time. bathrooms, great customer service, fast, on time. More

New people & it took 2hours & 45 minutes. Car came back sopping wet & I asked if they could dry it. They did. I noticed that my drivers door was still filthy. I drive all the way from Winter Car came back sopping wet & I asked if they could dry it. They did. I noticed that my drivers door was still filthy. I drive all the way from Winter Haven. I had an oil change & tires rotated. I thought $122 was a little high. Not happy with my experience this time. More

Marcos was friendly and professional. However, the suggestions I received did not seem to be out of necessity. However, the suggestions I received did not seem to be out of necessity. More

Is this for service or sales? For mechanical service and body shop it is excellent. Billie Marchand in particular; always on top and in charge.. For mechanical service and body shop it is excellent. Billie Marchand in particular; always on top and in charge.. More

I dealt with Michael in service and he was great. He kept me up to date on the repair and was very customer friendly. I'll look forward to reaching out to Michael on our next visit for maintenance. He kept me up to date on the repair and was very customer friendly. I'll look forward to reaching out to Michael on our next visit for maintenance. More

Easy transaction, accommodating, and smooth process. Will be buying from this dealership again. Idetthe and Steve werr great salesperson. Will be buying from this dealership again. Idetthe and Steve werr great salesperson. More