Buick Lakeland - Service Center

I had an accident and had insurance handle this. I have taken the vehicle back 4 times now. It is still not fixed correctly. I have explained what the issues are, no notes were ever taken on my conversati taken the vehicle back 4 times now. It is still not fixed correctly. I have explained what the issues are, no notes were ever taken on my conversations. I was told to bring it back as many times as needed and it would be like brand new. Well, i was treated like I was a liar, the H2 is nowhere near what it was like when I took it in, it is still not fixed properly. I own a business in seventeen states and if I ever treated one of my customers like this or made them feel like a bother, I would lose them in a second. I asked nothing more than it to be like when it was brought there. I was made to feel like I lied, the H2 is nowhere near what it was like, parts were left off, conversations were like I never had them. I will never tell anybody to bring or buy a vehicle from this location. I am not one to complain, but I cannot get over how many times I have brought my vehicle back and it is still not fixed. Customer service? Not. I am very disgusted with the service. Was I ever offered a courtesy car? Never. Did my Hummer flood and amy carpet get ruined? Yes. Did they say they did not seal things properly? Yes.. Did it get resolved? Not even close. DO NOT ever go to this location for anything. I will now have to pay out of my pocket to get this fixed with someone that cares about quality and customer loyalty. More

Took my Cobalt in for service. check Engine light was on, Cruise was not working, speakers were acting strange and dome light wouldn't come on. Daniel called and said it was in the transmission. I asked ho Cruise was not working, speakers were acting strange and dome light wouldn't come on. Daniel called and said it was in the transmission. I asked how much and he said "worse Case Scenario" if it is the transmission could be as high as 1500 to 1700 dollars. I told him I needed my car to be able to work and hopefully it won't be that much. (I understood when you take it to a dealership, any dealership you pay more, I was okay with that because we have been w/ Cannon for years and we trusted them) Daniel called back and said it had been checked and they it wasn't as bad as first thought. He had his electrician check it and no problem. He then called in his transmission person and he cleaned out the transmission (whatever they call that) it was going to cost 700 and something. He then told me the problem w/the speakers was the speakers themselves were bad. He said he could put in new speakers for 142.00 and I okayed. At some point we were told he wanted to keep the car overnight so the Transmission person could drive it and make sure it was running good. My husband & son went and picked up the loaner. The next day my husband & son took the loaner back to pick up my car. My husband paid the bill and left in the car. My son drove my car and half way home he put on the cruise...no cruise and dealership was closed. He took it back the next night and Daniel wasn't there so he talked with Mr. Eby, service manager and also ask him why 2 $39.00 speakers cost $186.00 labor especially since I was told $142? He didn't know but would find out and make it right. Up to that point I was irritated but wanted to give them the benefit of the doubt. Daniel called and spoke to my son to say they had taken a second look and it was the transmission and the it would be about $1100.00 more than what we had already paid. He led everyone to think I was aware of all this and had ask him to try to fix it as inexpensively as possible. (Lie) He told my husband that he never said $142.00 for the speakers. (Lie) From that point on it was downhill. Daniel told so many lies that I was now personally offended. We went down to the dealership to discuss it. I told Mr. Eby we should take this in his office and NOT to bring the liar with him who was sitting at the desk. I explained to Mr. Eby what had taken place and that Daniel was lying. He quickly told me that "Lying" was a "Strong" word. He ended up taking a little over $400 off of the previous bill and told me the additional cost would be $700 and something. He just wasn't getting it! I told him I was okay when Daniel said it might be as high as $1500 to $1700 re the transmission (as I said, Dealership) but since Daniel started lying he made this personal. He actually had the nerve to say, "Well, we did save you money, it isn't going to cost us $1700. Duh, he still didn't get it! No apology offered from Daniel. Mr. Eby said he wasn't going to fire him over it. I never asked that he be fired but he certainly needs to be retrained unless this is the Cannon Buick and GM actually do business. There is only one reason I would take my car to a dealership and that is out of trust. I trusted Cannon Buick and have bought two Buicks from them and all service work has been with them. We have been customers since 2002. We just spent $1400 a couple of months back because my turn signals weren't working. I was told that was in the steering and they had to order a part and then they said I had a broken shock and whatever else the total was $1400 and they turn signals did work. After that trip and $1400 my cruise went out, my speakers were bad, my dome light didn't work and now another $1100 dollars. Just bad luck? and then to be treated like this?? Like I said, this is personal now and I will take this to the top of GM if I have to, even if I lose anyway. Beware of Cannon Buick Service. I have never had a problem before and I loved Cannon but most are new people, at least new to us, and Mr. Eby said he has been there 30 years...maybe 30 years too long, ya think? We will see, I am supposed to pick up my car Monday. (That will make it 8 days (counting the weekend) that they have had my car) More