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102 Reviews of Buick Lakeland - Service Center
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June 06, 2023
I was very pleased. I called needing an appointment to service my car. "message on dashboard:"change oil soon" since I am going on a trip next sunday. and was in the are I called needing an appointment to service my car. "message on dashboard:"change oil soon" since I am going on a trip next sunday. and was in the area, I need an appointment on that day. They gave me a 2:00 pm appointment. Mike the intake manager was especially understanding and helpful. thanks More
by billlapczynski
Employees Worked With
Mick
October 24, 2022
The business manager isn't the greatest. I have a lifetime oil change but some are telling me it's only two changes a year but my paperwork doesn't say that. I had an oil change today (10-24 I have a lifetime oil change but some are telling me it's only two changes a year but my paperwork doesn't say that. I had an oil change today (10-24) and some of my car settings were changed. I'm sure the dealership will deny this. More
by carbfoot
Employees Worked With
didn't work with the above employees
December 18, 2021
Efficient and very friendly. Had to have rear end replaced on my Enclave,and it was done in a very timely manner! Today I took my car in to get A/C repaired . I talked to Billy in office , she had i replaced on my Enclave,and it was done in a very timely manner! Today I took my car in to get A/C repaired . I talked to Billy in office , she had it written up and got me a loaner in very rapid time! I’ve been a customer since 1998 and she is terrific ! More
by tjc
Employees Worked With
Preston Paul Body Shop
August 29, 2021
My husband bought a 2017 Hyundai Tucson. Less than 30 days that we had the car I noticed it was jerking like if it wanted to turn off and the acceleration was not great at all. We took it in to see what days that we had the car I noticed it was jerking like if it wanted to turn off and the acceleration was not great at all. We took it in to see what was the problem and they didn't find anything aldo they do not have the machine to put the car on to see if there was any other issues. So we were recommend to take it to the local Hyundai dealership. There they told me the clutch to the transmission was bad and it was going to cost me 2500. I was told the car was under warranty with Power Train. Come to find out that only applies to the original owner. We did have the limited warranty but we drove the car to another state and went over the mileage for that warranty. We decided to go the cannon to see what can be done since we were sold a car with a bad transmission and basically we were told thats our problem to figure it out. We even asked to speak to the manager in the used car dept and was told there was no need for us to talk to him. I have to say Lisa from service and Richard from sales were the only people that tried their hardest to help us out so I recognize them as great employees. But other than that Cannon worked really bad with us and sold us a car that came with issues and now we have to be responsible for a bad transmission. I will never recommend them or step foot in this place again. More
by gen
Employees Worked With
Lisa
May 24, 2020
Disappointed with service advisers and service process. I have 15 years automotive sales experience with four at Dick Norris Buick GMC who had superior customer service Last time I service my Cadillac at Ca have 15 years automotive sales experience with four at Dick Norris Buick GMC who had superior customer service Last time I service my Cadillac at Cannon. More
by wkminto
Employees Worked With
Don't recall her name, David Mulder
July 23, 2019
Warning Buyer Beware. Dont buy used vehicle, they don't inspect and service them, instead coverup blemishes and problems. And sell you a warranty for the problem that's not Dont buy used vehicle, they don't inspect and service them, instead coverup blemishes and problems. And sell you a warranty for the problem that's not worthy. Realizing that they took advantage of me from the date of purchase 4months later ,I took my car in basic service oil change, I had already bought and replace old tires with was bad, they came back to tell me the brakes are bad ALREADY and I need a alignment. When I left my started car driving rough, 4 day later the car started shaking check the oil ,dip stick low and dirty. Call them put on hold no answer. More
by TAMMYS
Employees Worked With
Cheryl Hall
March 28, 2019
The very best in customer care! From the service drive to the customer lounge, warm and i inviting! The staff was outgoing and very helpful, they went the extra mile and addressed a From the service drive to the customer lounge, warm and i inviting! The staff was outgoing and very helpful, they went the extra mile and addressed all of my service needs. The value of service was above and beyond my expectations and the price was better then other dealers I have been to. From the warm welcome by Rocky on the drive, to the amenities in the customer lounge, to the free car wash! Cannon Buick, Cadillac Subaru went out of their way to make my visit a memorable one. Thank you to all the staff at Cannon! Your a hometown Dealership with a big heart! More
by TJ2019
Employees Worked With
Rocky and Tim
December 31, 2016
Went in for an oil change I was told by the provider that I needed a master cylinder and power booster replaced at the cost,of over $1000.00 After having a second opinion from I was told by the provider that I needed a master cylinder and power booster replaced at the cost,of over $1000.00 After having a second opinion from a certified mechanic, the booster was not bad and if it was the cost would only be about a total of $400.00 ( with factory parts). This was a little disturbing to me. More
by Jerry Edmond
Employees Worked With
Forgot his name
October 22, 2014
Phony warranty practices. I purchased a two year old Buick LaCrosse CX with the best warranty the dealer offered. I took the car back several times for warranty work on several I purchased a two year old Buick LaCrosse CX with the best warranty the dealer offered. I took the car back several times for warranty work on several issues and they said they could not duplicate the problems. I even videotaped one of the problems they said they could not find. It was a severe leak around the driver's side door at the top. The steering column squeaked and now is squeaking and groaning. There was a vibration in the front. The dealership addressed the steering problem several times but made the situation worse not better. The UBS brakes were making a groaning sound and the dealership said they would not do any of the work on the car without my paying for it. They wrote up false statements on the repair analysis and lied to GM. I contacted GM and they only backed up the dealership and refused to do the work at all. I traded my Toyota Avalon XL for that Buick and I only wish I had the Toyota back. I only wanted a roomier back seat for clients. Now I am stuck with a loser. I cannot believe I was treated so badly and that the repair persons would lie and produce the documentation to support their position. The service tech even told me that the service manager had written up the report to indicate a different problem with the brakes so they would not be able to properly fix them under warranty. I am sick of GM and Cannon Buick. My next car will be a high end expensive new vehicle and not a GM or any thing from Cannon. I listened to the female service person tell an elderly man that it would be $750.00 to replace spark plugs and he approved it. Where is the ethical dealership? When taxpayers bailed out GM recently I thought things would change for the better. What a disappointment. More
by POFFED
Employees Worked With
David Ebby
