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Lehman Buick GMC - Service Center

Miami Gardens, FL

4.2
365 Reviews

365 Reviews of Lehman Buick GMC - Service Center

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June 04, 2024

Excelente servicio al cliente, un placer conversar con Doreen. I will continue as a client More

by Pedro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Buick GMC of North Miami responded

Nos alegra mucho escuchar que tu experiencia con nuestro servicio al cliente fue excelente, Pedro, en Buick GMC de North Miami, ¡y que disfrutaste conversar con Doreen! En nuestro equipo, nos esforzamos por brindar el mejor servicio posible, y comentarios como el tuyo nos motivan a seguir mejorando día a día. Esperamos seguir siendo tu elección como cliente y estamos aquí para ayudarte en todo lo que necesites. ¡Gracias por confiar en nosotros!

June 01, 2024

Poor customer services. Diagnostic test increased and I was not made aware until after. Same problem however the are saying is not. Parts 1,175 labor 2,914 diagnostic $33 More

by Lilavois Family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alejandro Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Buick GMC of North Miami responded

Lilavois Family, Thank you for taking the time to leave us your detailed feedback. We would like to understand more about your particular experience and what went wrong with your diagnostic test. Your satisfaction is our priority, and it's unfortunate to know that you didn't receive five-star service during your recent visit. Our hope is to turn your experience around and understand what we can do to improve customer service in the future. Please feel free to reach out to ivansandino@lithia.com if you're willing to discuss. Ivan Sandino Service Manager

June 01, 2024

Poor service department and sales team does not full fill their promises! The installed my headlights incorrectly, this should of been routine but was not. More

by BEASLEYREIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo Saint Sume
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Buick GMC of North Miami responded

Reis, It's regrettable to learn that your headlights weren't installed correctly. This is certainly not the level of service we aim to provide all our guests, and we understand your frustration. We would love the opportunity to make things right and work towards earning back your business. Please feel free to reach out to me directly at ivansandino@lithia.com if you're willing to discuss your situation further. Thank you, Ivan Sandino Service Manager

June 01, 2024

Bad service when ordering a part for my vehicle. Took a year to come in. More

by kl2thebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doreen Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Buick GMC of North Miami responded

We appreciate your patience and truly understand your frustration with the amount of time taken to receive the necessary part needed for your repairs. It's regrettable to know that we weren't able to provide you with the five-star experience you deserve, and we hope to have the opportunity to earn back your business in the future. If you'd like to discuss your experience or have any additional questions, please feel free to reach out to me directly at ivansandino@lithia.com. Thank you, Ivan Sandino Service Manager

May 31, 2024

Doreen was amazing as always. She was able to get the right people to get my vehicle’s battery replaced in no time! More

by GUARDIANSPIRIT111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Buick GMC of North Miami responded

It's great to hear that Doreen and the team at Buick GMC of North Miami provided such efficient service! Thank you for sharing your positive experience with us, and we look forward to serving you again in the future!

May 30, 2024

What a waste of time to drive across town and waste hours of work to be told that the recall part isn’t in stock. We live in 2024, based on VIN of vehicle you have to narrow down what exact part my car has More

by DENNMOM
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Nunes D'eramo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Buick GMC of North Miami responded

Thank you for bringing this to our attention. We understand the inconvenience and frustration you may have experienced with your recall service. It's disappointing to hear that we didn't have the necessary part in stock, especially after you took time out of your day to visit us. We strive for better communication and preparation, so please reach out to me directly if you'd like to discuss this further or need assistance rescheduling. Thank you, Ivan Sandino Service Manager ivansandino@lithia.com

May 24, 2024

They changed the leaf springs but did not do an alignment afterwards. Now my truck tracks sideways. I still give 5 stars because I don't want to hurt someone's paycheck. It's not the advisor's fault that the More

by billbrown013
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Buick GMC of North Miami responded

Hello Bill, Thank you for sharing your recent service experience with us. We understand the frustration you may have experienced regarding our service department not meeting your expectations. We're glad to hear that you've chosen to give us a 5-star rating despite the issue. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out to me directly. I would be happy to assist you as soon as possible and come to a resolution together. Thank you, Ivan Sandino Service Manager ivansandino@lithia.com

May 23, 2024

Over priced. Replaced my motor ND overcharged me. My warranty supplied the motor in also approved them for $4700. After fixing I was contacted saying my car was r More

by Ajfrederick03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doreen Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Buick GMC of North Miami responded

We're deeply disappointed to hear about your dissatisfaction with your recent experience. We always strive to provide transparent pricing and exceptional service to all our customers. We understand how frustrating it can be to encounter unexpected charges, especially when you're already dealing with car troubles. Could you please directly email me more details, such as your name, contact information, and the specifics of the service performed? I will do everything I can to address your concerns promptly. Thank you, Ivan Sandino Service Manager ivansandino@lithia.com

May 20, 2024

It was a good experience as always. I never have had a problem with the service department so far. More

by MTGRACE0913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Buick GMC of North Miami responded

At Buick GMC of North Miami, it is our number one priority to provide a great experience for our customers. If you ever need further assistance, don't hesitate to reach out to us. We are here to help!

May 19, 2024

The person who worked on my car did an excellent job and the receptionist customer service was superb. Thank you, More

by Aziz Ismail
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Buick GMC of North Miami responded

We enjoy hearing about it when our customers have a great experience at Buick GMC of North Miami. Thank you for the shout-out about our team's excellent work and customer service. You are warmly invited to visit us anytime for future assistance you may need. Until then, safe travels, Aziz!

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