Lehman Buick GMC - Service Center

Service department is grossly incompetent. DO NOT HAVE YOUR CAR REPAIRED HERE!!! Took my 2016 GMC in for a common repair. It was returned in far worse condition. They told me to bring it in DO NOT HAVE YOUR CAR REPAIRED HERE!!! Took my 2016 GMC in for a common repair. It was returned in far worse condition. They told me to bring it in last Thursday so they can run additional diagnostics on Friday. Never heard from anyone on Friday so I walked in for a status report in person. That visit was fruitless. My vehicle sat on the lot over the weekend. Finally, without any prior communication, I get a $6000 estimate TEXT for ADDITIONAL repairs on Monday. Repairs that should have been done the first time. Every time I called the service department to inquire about the text, everything was “not available”; I even asked for the general manager and still no one was available. Finally, on Tuesday, I advocated for a refund expeditiously because my vehicle was never actually repaired the first. I had to pay for a 3rd tow to different shop. Not knowing anything about my situation, their diagnostics confirmed that nothing was ever done to repair my vehicle at this service department. The new shop is charging me a quarter of the cost this service department tried to squeeze out me and I’m confident they’ll get it right. More

I have been going to this dealership since I purchase my car. I am satisfied with their service and have no complaints thus far. I mostly dealth with Doreen, who is friendly and approachable and always ke car. I am satisfied with their service and have no complaints thus far. I mostly dealth with Doreen, who is friendly and approachable and always keep my abreast of what's going on with my vehicle. More

Service was great. Wait time was not! Entered at 12:15. LEFT at 6:15. Left hand apparently doesn't know what the right hand is doing. Waiting is fine. Unnecessary Wait Wait time was not! Entered at 12:15. LEFT at 6:15. Left hand apparently doesn't know what the right hand is doing. Waiting is fine. Unnecessary Waiting unnecessarily is extremely selfish! More

Professional ,Fast and Efficient. Gives excellent customer service. Always keep the customer informed. with update of service. Gives excellent customer service. Always keep the customer informed. with update of service. More

Great, great super easy nice people fantastic very cool place, happy birthday and good job place, happy birthday and good job More

Was very Helpful with solving My problem, not knowing at the time they was having computer problems with verifying my Warranty. the time they was having computer problems with verifying my Warranty. More

Vehicle was completed at the time it was promised. The staff were courteous and professional. The staff were courteous and professional. More

I took my Terrain 2012 , in for service, 3 hours later ,I come back to pick it up. They told me they didn't find anything wrong with it. But it's been cutting off since I had it service. Something is wrong come back to pick it up. They told me they didn't find anything wrong with it. But it's been cutting off since I had it service. Something is wrong with it. I don't know if the mechanic know what he's doing. Something is wrong with my s. U. V. More

It is a good organization. They work very well to serve their customers. Thank you. They work very well to serve their customers. Thank you. More

Professional,Prompt,Knowledgeable,Thorough,From Every Encounter By Customer Service Especially On Initial Car Inspections. Encounter By Customer Service Especially On Initial Car Inspections. More