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Lehman Buick GMC - Service Center

Miami Gardens, FL

4.2
365 Reviews

365 Reviews of Lehman Buick GMC - Service Center

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February 01, 2024

I've been servicing my Buick at Lehman for some time now and have developed a relationship with Estefania. It's nice to deal with a familiar, kind face even when it comes to a simple thing like car maintena More

by TAGOMAGO44
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro, Estefania Adaro
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Feb 01, 2024 -

Buick GMC of North Miami responded

We're glad to know that you've had a positive experience with Estefania and our service team at Lehman Buick GMC. It's always great when car maintenance can be made smoother by friendly faces! Thanks for your review. See you next time!

February 01, 2024

Fair. Could have been better. Dealers can offer more options for customers. More knowledge about different cars from what the customer likes. And more deal More

by TERRANIKA18
Recommend Dealer
No
Employees Worked With
Jancarlo Boan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jancarlo Boan
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Feb 05, 2024 -

Buick GMC of North Miami responded

Terranika, I appreciate your feedback and understand where you're coming from. We always aim to provide our customers with a wide range of options and knowledgeable service. Your comments will certainly help us improve in these areas for future visits. If there's anything else you'd like to discuss or if we can assist further, please don't hesitate to reach out. Thank you, Sergio MartinezGonzalez - General Sales Manager - sergiomartinezgonzalez@lithia.com

January 29, 2024

Excellent service very professional my 7:30am appointment was great my vehicle was taken right away I was out in good time More

by 5stareddie
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doreen Weiss
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January 28, 2024

The experience was great the service advisor was very nice and experienced. Again the advisor was very good More

by nbreaka45
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro, Estefania Adaro
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Jan 29, 2024 -

Buick GMC of North Miami responded

We're glad to know you had a great experience with our service advisor at Lehman Buick GMC. Thanks for the positive feedback! Let us know if we can assist with anything else in the future.

January 27, 2024

The AC is not working and the car After the transmission replacement, I got more problem More

by Jeanncassamajor
Recommend Dealer
No
Employees Worked With
Estefania Adaro, Estefania Adaro
Report | Print
Jan 30, 2024 -

Buick GMC of North Miami responded

Jean, It's unfortunate to learn you are experiencing new issues after your transmission was replaced. We understand how frustrating this must be, and we'd love the opportunity to earn back your confidence. Please feel free to reach out to me directly to further discuss your situation and work towards a resolution. Thank you, Steve Zubizarreta - Service Manager - 305-537-8073

January 27, 2024

Flat effect expression with customer service. Lack of communication with updates of vehicle status. My vehicle was drop off Thursday morning at 8:30am for a diagnostic test. To this day, no one More

by CAROLK72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doreen Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Estefania Adaro
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Jan 30, 2024 -

Buick GMC of North Miami responded

Carol, I'm sorry to read about your disappointing experience with our service department. It's important that our customers are kept informed and feel valued, so it's unfortunate to learn we've missed the mark here. We understand how frustrating this must be for you and would like an opportunity to make things right. Please reach out at your earliest convenience so we can discuss further details of your vehicle status together. Thank you, Steve Zubizarreta - Service Manager - 305-537-8073

January 26, 2024

Bad experience, I went for an oil change and they rotated my tires and repaired a rim and after they delivered my car, now the brakes make noises when I step on the pedal. More

by a.escobar
Recommend Dealer
No
Employees Worked With
Doreen Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doreen Weiss
Report | Print
Jan 30, 2024 -

Buick GMC of North Miami responded

A, We certainly don't want any of our customers leaving with new concerns, especially regarding something as important as brakes. We're sorry for any inconvenience caused, and we'd love the chance to rectify this for you. Please reach out so we can look into this and make things right for you. Thank you, Steve Zubizarreta - Service Manager - 305-537-8073

January 26, 2024

Very good service, work very well done. Congratulations Very good service, work very well done. Easy location. Excellent service from the entire team. Congratulations More

by Katyaaz
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doreen Weiss
Report | Print
Jan 29, 2024 -

Buick GMC of North Miami responded

Thank you for your kind words about our service at Lehman Buick GMC, Katyaaz. We're glad to know that the location was convenient and the team provided excellent service! Let us know if we can assist with anything else in the future!

January 24, 2024

I think you need to hire more service advisors, your two need help. They are very nice but often customer have to wait to be seen, because your two advisors are busy. More

by Mrsdwellsdavis
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doreen Weiss
Report | Print
Jan 24, 2024 -

Buick GMC of North Miami responded

Thanks for your feedback! We're always looking to improve our service at Lehman Buick GMC, and we'll certainly take your suggestion into consideration. We appreciate you taking the time to share this with us. We truly hope to provide you with an improved experience during your next visit.

December 17, 2023

Estefania. Is an excellent service manager. Gets you in and out as promised.. also very good on the follow up. More

by SDLA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy tsegga, Estefania Adaro
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Dec 18, 2023 -

Buick GMC of North Miami responded

We're glad to know Estefania provided you with excellent service and got you back on the road in no time! Thanks for choosing Lehman Buick GMC for your automotive needs! We appreciate your feedback and we'll make sure to pass along the kind words. Safe travels until next time!

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