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Buick GMC of North Miami

Miami Gardens, FL

4.5
659 Reviews
Call Dealership (786) 718-1172

21200 NW 2nd Ave

Miami Gardens, FL

33169

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659 Reviews of Buick GMC of North Miami

June 02, 2024

Ricardo went above and beyond to get me the truck I needed and make sure I get a good deal with all the discounts More

by jescobar06031989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume
Report | Print
Jun 03, 2024 -

Buick GMC of North Miami responded

Thank you for choosing us for your automotive needs, J! We're proud to hear that Ricardo provided exceptional service and helped you secure a great deal at Buick GMC of North Miami. Enjoy riding around in style in your new truck! Let us know if we can be of assistance in the future.

Helpful
June 01, 2024

I have been looking at the Buick Envista a while and I decide to stop by to test drive it. Ricardo energy and excitement and knowledge about the vehicle make my purchase so easy and smooth More

by dsheanelson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume
Report | Print
Jun 03, 2024 -

Buick GMC of North Miami responded

Providing a smooth and enjoyable experience for our customers is a top priority of ours at Buick GMC of North Miami. It's great to know that Ricardo was able to help you with test driving and purchasing your new Buick. If you need any further assistance, we'd be glad to help you. Until we meet again, enjoy your new ride!

Helpful
June 01, 2024

I look for while trying to decide between Chevy and GMC, Ricardo was able to help ma select the right truck for me and my business More

by agenelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume
Report | Print
Jun 03, 2024 -

Buick GMC of North Miami responded

It's always a tough choice when buying a new truck, Agenelle! We're glad Ricardo was there to help guide you through the process and select the right truck for you and your business. We truly appreciate your feedback and hope to have the opportunity to work with you again at Buick GMC of North Miami!

Helpful
June 01, 2024

the whole process was great and amazing with very details oriented customer service and attention by Ricardo More

by kterp10261984
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume
Report | Print
Jun 03, 2024 -

Buick GMC of North Miami responded

It's always great to hear when Ricardo provides our customers with detailed and attentive service at Buick GMC of North Miami. Thank you for sharing your positive experience with us, and we look forward to your next visit! Happy driving!

Helpful
June 01, 2024

Poor customer services. Diagnostic test increased and I was not made aware until after. Same problem however the are saying is not. Parts 1,175 labor 2,914 diagnostic $33 More

by Lilavois Family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alejandro Castillo
Report | Print
Jun 04, 2024 -

Buick GMC of North Miami responded

Lilavois Family, Thank you for taking the time to leave us your detailed feedback. We would like to understand more about your particular experience and what went wrong with your diagnostic test. Your satisfaction is our priority, and it's unfortunate to know that you didn't receive five-star service during your recent visit. Our hope is to turn your experience around and understand what we can do to improve customer service in the future. Please feel free to reach out to ivansandino@lithia.com if you're willing to discuss. Ivan Sandino Service Manager

Helpful
June 01, 2024

My wife and I get the second car from Ricardo and it was as usual great customer service More

by djeanguytorite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume
Report | Print
Jun 03, 2024 -

Buick GMC of North Miami responded

We appreciate your business and loyalty at Buick GMC of North Miami! Ricardo will be proud to know that his stellar customer service led you to another satisfying car-buying experience here. Thank you for taking the time to leave us a five-star review. We'll be here if you need assistance with anything else down the road!

Helpful
June 01, 2024

They provide very good service and even though your credit is not too good but they find a way to help out. More

by djeanguytorite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume, Julius Iannella
Report | Print
Jun 03, 2024 -

Buick GMC of North Miami responded

Your satisfaction is our priority at Buick GMC of North Miami, so it's wonderful to hear that our team was able to assist you despite credit challenges. Thanks for sharing your positive experience! Travel safe in your new ride and come see us again whenever we can next be of service.

Helpful
June 01, 2024

Wonderful! Todos fueron maravillosos. Recomiendo este dealer como el mejor. Estoy feliz con mi nuevo carro More

by ILEANA54DECUBA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis Gonzalez, Raul Feliu
Report | Print
Jun 03, 2024 -

Buick GMC of North Miami responded

Gracias por la recomendación! Nos alegra saber que tuviste una experiencia maravillosa en Buick GMC of North Miami y que estás feliz con tu nuevo carro. ¡Disfrútalo al máximo! Esperamos trabajar con usted nuevamente para sus futuras necesidades automotrices.

Helpful
June 01, 2024

Bad service when ordering a part for my vehicle. Took a year to come in. More

by kl2thebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doreen Weiss
Report | Print
Jun 04, 2024 -

Buick GMC of North Miami responded

We appreciate your patience and truly understand your frustration with the amount of time taken to receive the necessary part needed for your repairs. It's regrettable to know that we weren't able to provide you with the five-star experience you deserve, and we hope to have the opportunity to earn back your business in the future. If you'd like to discuss your experience or have any additional questions, please feel free to reach out to me directly at ivansandino@lithia.com. Thank you, Ivan Sandino Service Manager

Helpful
June 01, 2024

Poor service department and sales team does not full fill their promises! The installed my headlights incorrectly, this should of been routine but was not. More

by BEASLEYREIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo Saint Sume
Report | Print
Jun 04, 2024 -

Buick GMC of North Miami responded

Reis, It's regrettable to learn that your headlights weren't installed correctly. This is certainly not the level of service we aim to provide all our guests, and we understand your frustration. We would love the opportunity to make things right and work towards earning back your business. Please feel free to reach out to me directly at ivansandino@lithia.com if you're willing to discuss your situation further. Thank you, Ivan Sandino Service Manager

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