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Buick GMC of North Miami

Miami Gardens, FL

4.4
709 Reviews

21200 NW 2nd Ave

Miami Gardens, FL

33169

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Showing 709 reviews

August 02, 2021

Made an appointment for cooling system service on my SUV. I was quoted over the phone $169.00. When I got to Lehman GMC I received the bait and switch. The service writer (a female) was committed to raisi More

by David M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Estephania
Aug 03, 2021 -

Buick GMC of North Miami responded

Thank you David M for letting us know about this negative experience with our Service Department regarding the charges for servicing the cooling system on your SUV. I will be looking into why the quoted charges were changed for the services. However, in the interim timeframe, I would like the opportunity to work directly with you to get additional clarification about your experience. We want all our customers to have positive experiences. Please contact me so we can explore what may have caused these changes in prices and how we can regain your trust and retain your business. I look forward to hearing from you soon. Tariq Siddiqui General Manager tsiddiqui@lehmanautoworld.com

July 30, 2021

Great service department. Doreen is very knowledgeable and makes sure I am kept up to date on what service my car needs. The work is always done professionally More

by EDON56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doreen
Aug 04, 2021 -

Buick GMC of North Miami responded

Thank you EDON56 for the 5-star review of our great service department and for letting us know that Doreen is very knowledgeable and keeps you up to date on services required by your car! We appreciate your review and your business!

July 23, 2021

Appointment was easy to make. Upon arrival I was assisted promptly and courteously. Waiting time went by faster than expected. Waiting room was clean and water was made available. Care was retur More

by MARIAELENA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doreen , Ricardo Saint Sume
Jul 29, 2021 -

Buick GMC of North Miami responded

Thank you Mariaelenao for a 5-star review of your recent visit to our Service Department and for letting us know that you were assisted promptly and courteously and that the waiting room was clean and water made available. We appreciate your comment that overall the servicing appointment was great!

July 17, 2021

Jimmy Is very professional and he gets the job done. He tries to get you the best deals and he follow up to see if you need anything More

by TWISSY1025
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy, Jimmy Tsegga
Jul 20, 2021 -

Buick GMC of North Miami responded

Thank you TWISSY1025 for letting us know that Jimmy is very professional and gets the job done including providing the best deals and great follow-up. We appreciate your recommendation and your business!

Feb 18, 2022 -

TWISSY1025 responded

Jimmy has always help me get the best deals for all my cars that I purchased at Lehman. He’s a very courteous and kind person. He’s very knowledgeable and always concerned about customer needs

July 17, 2021

Only get my cats from there since 2006 there the best There service is excellent snd customer service is amazing never had a problem with anyone of them More

by THEBULLDOZER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ofek Hayut, Julius Iannella
Jul 20, 2021 -

Buick GMC of North Miami responded

Thank you THE BULLDOZER for this review of the excellent service and amazing customer service. We appreciate your loyalty, your recommendation, and your business!

July 16, 2021

Working with Wayne Blount was a pleasure. He was extremely knowledgeable and professional. Wayne made the process smooth. He was very clear with the process. More

by jkelly840
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Blount, William Key
Jul 20, 2021 -

Buick GMC of North Miami responded

Thank you jkelly840 for letting us know that working with Wayne Blount was a pleasure and that he demonstrated knowledge and professionalism and was very clear with the process. We appreciate your recommendation and hope to see you again in the future!

July 15, 2021

The epitome of stellar customer service. Aiming to meet your wants and needs as a customer while always mindful of cost. Simply an amazing culture More

by LJ Gordon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Majors, William Key, Shawn Sullivan, Davian Bell
Jul 20, 2021 -

Buick GMC of North Miami responded

Thank you LJGordon for letting us know that you received stellar customer service and tremendous effort to meet your wants and needs, while being mindful of customers' budgets and an amazing culture. We appreciate your business!

July 15, 2021

We purchase the vehicle on 6/20, today is 7/15 and they still have not paid our trade in nor fully funded the new vehicle. I had to make a payment on a vehicle I traded in that I no longer have. I’ve cal More

by carlos_churion
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ofek Hayut, Andres Roca, Gregory Mostsinsker, Jose Falero, Luis Barrios, Mike Andreu, Robert Ruiz, Wesley Russell, Luis Rodriguez, Davian Bell
Jul 17, 2021 -

Buick GMC of North Miami responded

Thank you Carlos Churion for this information concerning the payoff for your trade and funding of the new vehicle you purchased. I will be conducting a review internally to learn more about this situation and ask that you contact me directly so we discuss this matter and so I can ensure that I have a clear and concise understanding of exactly what has transpired. I am here to help promptly resolve this matter. Please let me hear from you at your earliest convenience. Tariq Siddiqui General Manager tsiddiqui@lehmanautoworld.com .

Jul 18, 2021 -

carlos_churion responded

Your response is a joke. You have my name and information, before posting a copy paste response, you could have done an investigations. Your response does not issue an apology nor empathy and you still have yet to contact me with a solution. My temporary tag will expire on Tuesday 7/20 and you and your team still have yet to solve my issue. Poor management on your side.

July 11, 2021

Nice people but you all are way too expensive labor cost more than parts that is terrible and when you are regular need a discount More

by Lolo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont know
Jul 15, 2021 -

Buick GMC of North Miami responded

Thank you, Lolo for taking the time to provide this feedback about your recent experience with our Sales Department. Customer feedback is very important to us and helps us to improve the services we provide our customers as we move forward. I am available to answer any questions or clarify any information should you care to further explore your concerns. Thank you again for your feedback. Tariq Siddiqui General Manager tsiddiqui@lehmanautoworld.com

July 06, 2021

I have been bringing my car here for one and a half years and have been satisfied with the service every time. Estephania, service representative, is always very pleasant and she does an excellent job explai More

by AINGRAHAM56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Estephania
Jul 15, 2021 -

Buick GMC of North Miami responded

Thank you AINGRAHAM56 for this 5-star review of your recent visit to our Service Department and for letting us know that Estephania is always very pleasant and provides excellent services. We look forward to seeing you again in the future!

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