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Buick GMC of North Miami

Miami Gardens, FL

4.4
645 Reviews
Welcome to Buick GMC of North Miami! Located in Miami, our dealership is proud to provide the all-new Buick and GMC models to customers in Miami, Hollywood, Fort Lauderdale, and surrounding areas. Our dealership features an incredible selection of new models as well as inventories of pre-owned and certified pre-owned cars, trucks, and SUVs. Regardless of what you’re in the market for, one of our dedicated sales professionals will assist you in finding the new Buick or GMC or pre-owned model that fits your wants and needs. Stop by Buick GMC of North Miami today to take a closer look at what our dealership has to offer in Miami-Dade County. We are conveniently located at 21200 NW 2nd Avenue, Miami, FL 33169. Buick GMC of North Miami is your top choice in the Miami area when it comes to buying a new or used vehicle. Our family-owned business, in operation since 1936, employs experts who know the ins and outs of every Buick and GMC model. That knowledge runs deep, all the way from ownership down to sales, service, finance, and every single department in our dealership.
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21200 NW 2nd Ave

Miami Gardens, FL

33169

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Showing 645 reviews

June 01, 2024

Poor service department and sales team does not full fill their promises! The installed my headlights incorrectly, this should of been routine but was not. More

by BEASLEYREIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo Saint Sume
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Buick GMC of North Miami responded

Reis, It's regrettable to learn that your headlights weren't installed correctly. This is certainly not the level of service we aim to provide all our guests, and we understand your frustration. We would love the opportunity to make things right and work towards earning back your business. Please feel free to reach out to me directly at ivansandino@lithia.com if you're willing to discuss your situation further. Thank you, Ivan Sandino Service Manager

June 01, 2024

Bad service when ordering a part for my vehicle. Took a year to come in. More

by kl2thebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doreen Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Buick GMC of North Miami responded

We appreciate your patience and truly understand your frustration with the amount of time taken to receive the necessary part needed for your repairs. It's regrettable to know that we weren't able to provide you with the five-star experience you deserve, and we hope to have the opportunity to earn back your business in the future. If you'd like to discuss your experience or have any additional questions, please feel free to reach out to me directly at ivansandino@lithia.com. Thank you, Ivan Sandino Service Manager

May 31, 2024

Doreen was amazing as always. She was able to get the right people to get my vehicle’s battery replaced in no time! More

by GUARDIANSPIRIT111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Buick GMC of North Miami responded

It's great to hear that Doreen and the team at Buick GMC of North Miami provided such efficient service! Thank you for sharing your positive experience with us, and we look forward to serving you again in the future!

May 31, 2024

Ricardo was a great sales person, respectful and made the process fast and easy. Smoothest car buying experience ever! Ricardo & Austin (The finance manager) treated me with respect and made my purchase hass More

by adrienne2you76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Lorenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Buick GMC of North Miami responded

Adrienne, we're delighted to hear that Ricardo and Austin made your experience at Buick GMC of North Miami smooth and hassle-free. Thank you for sharing, and we look forward to your next visit!

May 30, 2024

It's my 5th vehicle at this dealership and with Ricardo it's always great customer service More

by Jershon78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Lorenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Buick GMC of North Miami responded

It's wonderful to hear that Ricardo has left such a positive impression on you, Jershon! Thank you once again for the five stars. We truly appreciate your feedback and looking forward to your next visit here at Buick GMC of North Miami!

May 30, 2024

Great desl,good customer service, Ricardo very honest and knowledgeable make my experience unforgettable and amazing More

by 300hdman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Buick GMC of North Miami responded

We're glad to hear that Ricardo provided you with an unforgettable and amazing experience at Buick GMC of North Miami. Thank you for sharing your positive feedback. If you need any further assistance in the future, don't hesitate to reach out. We're here to help!

May 30, 2024 -

Buick GMC of North Miami responded

We're glad to hear that Ricardo provided you with an unforgettable and amazing experience at Buick GMC of North Miami. Thank you for sharing your positive feedback. If you need any further assistance in the future, don't hesitate to reach out. We're here to help!

May 30, 2024

What a waste of time to drive across town and waste hours of work to be told that the recall part isn’t in stock. We live in 2024, based on VIN of vehicle you have to narrow down what exact part my car has More

by DENNMOM
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Nunes D'eramo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Buick GMC of North Miami responded

Thank you for bringing this to our attention. We understand the inconvenience and frustration you may have experienced with your recall service. It's disappointing to hear that we didn't have the necessary part in stock, especially after you took time out of your day to visit us. We strive for better communication and preparation, so please reach out to me directly if you'd like to discuss this further or need assistance rescheduling. Thank you, Ivan Sandino Service Manager ivansandino@lithia.com

May 30, 2024

I get my BMW 2024 from this dealership and Ricardo make me feel like a queen with the most amazing customer serv More

by Kristiet_hugger2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Lorenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Buick GMC of North Miami responded

It's wonderful to hear that Ricardo made you feel like royalty at Buick GMC of North Miami! Feel free to reach out to us if you need any further assistance. Enjoy every mile in your new ride, Kristiet!

May 24, 2024

Happy with this dealer. Keep coming back. Jimmy excellent salesperson. Knows his stuff. Superb service. More

by jsocpa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Tsegga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Lorenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Buick GMC of North Miami responded

Thank you for your continued support! It brings us joy to hear that Jimmy and our team at Buick GMC of North Miami have provided superb service. We're looking forward to serving you again in the future! Until then, safe travels!

May 24, 2024

They changed the leaf springs but did not do an alignment afterwards. Now my truck tracks sideways. I still give 5 stars because I don't want to hurt someone's paycheck. It's not the advisor's fault that the More

by billbrown013
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Buick GMC of North Miami responded

Hello Bill, Thank you for sharing your recent service experience with us. We understand the frustration you may have experienced regarding our service department not meeting your expectations. We're glad to hear that you've chosen to give us a 5-star rating despite the issue. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out to me directly. I would be happy to assist you as soon as possible and come to a resolution together. Thank you, Ivan Sandino Service Manager ivansandino@lithia.com

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