Buick GMC of Mahwah

Found the vehicle online and called to check availability. Saw it first-hand in an hour and bought it that day. Took delivery 2 days later. Elvis Rivera and Richard Newton were a pleasure to availability. Saw it first-hand in an hour and bought it that day. Took delivery 2 days later. Elvis Rivera and Richard Newton were a pleasure to work with. Clear answers to all our questions and great follow-thru on GM Rewards program and extended warranty coverage. Had a few small scratches on one side and the body shop buffed them out right away. All in all, a really good buying experience. First-time GMC truck owners and have a positive feeling about our purchase and working with Elvis and the others. More

Service department is average at best. I’ll be returning with the same issue for the 3rd time.plus a whole plethora of new ones as well. The sales department is terrible. They try to sell I’ll be returning with the same issue for the 3rd time.plus a whole plethora of new ones as well. The sales department is terrible. They try to sell you what they want, not what you want. More

The dealership is great my salesperson Samuel was excellent he made sure all my concerns were addressed all to my satisfaction great dealership excellent he made sure all my concerns were addressed all to my satisfaction great dealership More

Worst experience I ever had with the service department. Very disappointed. I will not buy my new vehicle at this place and will no longer go there for service. Very disappointed. I will not buy my new vehicle at this place and will no longer go there for service. More

Was a pleasure to work with Kenny was able to locate the car even it didn’t have that available on the lot car even it didn’t have that available on the lot More

Hugh Middleton and the Mahwah team were excellent. I would highly recommend them. Communication was consistent and their follow-up to my purchase was very diligent. I would highly recommend them. Communication was consistent and their follow-up to my purchase was very diligent. More

Pleasant people to work with on purchase. Sales rep. took a lot of time helping to understand the new technology. Sales rep. took a lot of time helping to understand the new technology. More

I came into Buick GMC of Mahwah with a pre-approval from Capital One. During the financing process, I was shown two numbers and chose the higher payment because I was told it included GAP coverage. A month Capital One. During the financing process, I was shown two numbers and chose the higher payment because I was told it included GAP coverage. A month later, I get my first bill not from Capital One, but from Santander. They switched the financing without telling me or getting my consent. At no point did I agree to Santander. This was a bait-and-switch, plain and simple. Completely unethical. I trusted the numbers I was given and was misled. Be careful if you finance through them, they do shady things behind your back. More

The entire staff of Buick GMC of Mahwah was exceptionally courteous and friendly and my purchase was expertly facilitated by Moises in sales who was both attentive and exceedingly patient. Jennifer, the bu courteous and friendly and my purchase was expertly facilitated by Moises in sales who was both attentive and exceedingly patient. Jennifer, the business manager, was personally invested in making my car-buying experience pleasurable and she very much achieved that goal. They are a team of professionals, see for yourself! More